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So, we got our CFO a new BB. A pretty Curve one which she liked a lot. Until the rebooting started.
I went to google, and looked up curve reboot, and find out that this particular model, and the Pearl model, have this problem. From reading the forums, I see that the only sure fire fix is to get a new phone. I email our sales rep first telling her that I want a replacement asap, wait about an hour with no response. So I call our sales rep, her phone is disconnected.
Bleh. So I call the toll free sales number (insert rant about it being the 3rd time I call and they say I am not authorized, I get that fixed) to see if I can get her new contact information. They can't find it. I ask the nice gentleman if he can send me a new BB because of the issue with the one I have. He was super cool, overnighted it for free as well, and I am all set.
So I get an email a few hours later from the sales rep saying that she wants to troubleshoot the phone. GAH!! Did she not read my e-mail? I am not troubleshooting a 2 day old phone which is well within the return policy that I know damn well that all the troubleshooting is going to come down to sending the damn phone back anyway. I (kinda) politely reiterate that in a response to her, and then inform her that I am already having a new one sent, as well as inform her that she didn't let us know that we have outdated contact information. (Her new phone number was in the reply email)
Talk about unhelpful! She didn't listen to my email, wasn't easy to get a hold of, and didn't update us with her information. I wish we could get a new sales rep, but good luck with that.
I went to google, and looked up curve reboot, and find out that this particular model, and the Pearl model, have this problem. From reading the forums, I see that the only sure fire fix is to get a new phone. I email our sales rep first telling her that I want a replacement asap, wait about an hour with no response. So I call our sales rep, her phone is disconnected.
Bleh. So I call the toll free sales number (insert rant about it being the 3rd time I call and they say I am not authorized, I get that fixed) to see if I can get her new contact information. They can't find it. I ask the nice gentleman if he can send me a new BB because of the issue with the one I have. He was super cool, overnighted it for free as well, and I am all set.
So I get an email a few hours later from the sales rep saying that she wants to troubleshoot the phone. GAH!! Did she not read my e-mail? I am not troubleshooting a 2 day old phone which is well within the return policy that I know damn well that all the troubleshooting is going to come down to sending the damn phone back anyway. I (kinda) politely reiterate that in a response to her, and then inform her that I am already having a new one sent, as well as inform her that she didn't let us know that we have outdated contact information. (Her new phone number was in the reply email)
Talk about unhelpful! She didn't listen to my email, wasn't easy to get a hold of, and didn't update us with her information. I wish we could get a new sales rep, but good luck with that.