The CS dept head is going to kill me

[technical.angel]

Here's part of my email exchange with the dept head of our Computer Sciences divison. Her students have been having trouble accessing some network shares. The student R had emailed Helpdesk, thus creating a work order. Apparently, he then emailed MTWOD (Moronic Toad Woman of Doom), who saw it this afternoon, and emailed US. I've gotten 5 emails from her since 1:15 this afternoon. It's now 3pm.

Me: "Hello,

I am closing this work order as R put one in this morning.

If any other students have issues, please let them know that we can resolve the issue much faster if they come to the Helpdesk."

MTWOD: "So they should physically come over?
Would it be easier if I sent my class list again - and helpdesk made sure they all had access?
Or not?
Have a good weekend."

Me: Having totally lost my sanity, and, choosing between a decent response and my job, chose my job. "At this point, yes, the students need to physically come into the Helpdesk. "

WT Holy friggin Flying F? What I'm trying not to say, lady, is that you are a moronic toad, and thus, are incapable of correctly teaching ANYTHING. Thus, I can't garantee that they are doing what they're supposed to do!

MORON!

UGH!!!

BTW, a pen cap, no matter how light, and how innocent the little girl ponytail holder I put around it, is not meant to be hurled at a LCD monitor. Or, an LCD monitor is not meant to have pen caps thrown at it. (don't die, pixels! Don't die!!)

[earl colby pottinger]

LCD

You need an Asus LS201, check out http://www.youtube.com/watch?v=AAdku9YhSCI I think it will hold up to your pens and pen caps.

[technical.angel]

You know, I think I do! I'll order one on Tuesday. Actually, two, as I have two monitors.

[Kyree]

I'm afraid to ask how much that thing costs in US dollars

[earl colby pottinger]

Me too.

You know, I think I do! I'll order one on Tuesday. Actually, two, as I have two monitors.

Have been using a dual monitor setup for the last two years, but now I find I can't stand using single monitor setups anymore. I am even starting to wonder if there is any way to get a portable dual monitor laptop available.

[Broomjockey]

I'm afraid to ask how much that thing costs in US dollars

According to the comments on the video, it's from the Ukraine, and looked like it was 7999 there, so
7,999.00 UAH(Ukraine Hryvnia ) = 1,571.36 USD

[mattm04]

We need monitors like that at work. The customers tend to find it fun to make the LCD's make pretty colors.

[Geek King]

Have been using a dual monitor setup for the last two years, but now I find I can't stand using single monitor setups anymore. I am even starting to wonder if there is any way to get a portable dual monitor laptop available.

There was a laptop in the works with a three monitor setup. Not sure how the progress is going with that.


EDIT: wait, here we go. One from Gizmondo, and one from ACME:

http://gizmodo.com/gadgets/portable%...eet-266933.php
http://www.coolest-gadgets.com/searc...+screen+laptop

[technical.angel]

Follow up

I received this email Saturday at 10am.

This is, of course, in relation to the work order in the OP. Yes, the same one I emailed her and told her I was closing because the student put one in himself.

***

This work order was closed out - and yet the student still cannot map the drive.
Please reopen it.

I was told to send students to the help desk - this student went to the help desk - and they were not able to resolve this issue (See his email below)
So I hesitate to make students go over there - if it is not going to resolve the issue.

We have all student assignments on the servername\foldername\ - and yet several students cannot get to them through \serverrootname

Is there any way we can get these students to that drive - other than through \serverrootname?

It is a problem since their assignment is stuck up there. And a new assignment is due on Tuesday - from the assignment that is stuck on servername\foldername

This is the first semester we have had problems with \serverrootname - so hopefully we can resolve it as soon as possible.

I first reported it on Monday, January 28.

Thanks for your help if there is anything I can do - let me know.
Appreciate your help on this.
MTWOD
________________________________________
From: R
Sent: Fri 01-Feb-08 9:17 PM
To: MTWOD
Subject: RE: Work Order Completed
No, it didn't work. I had to go to the help desk this afternoon and one of the people from the help desk went to the lab with me and we were unable to map a drive in there. They took my information and said that they would have to tell their IT guy about it on Monday. I have my work saved on my thumb drive so I guess I will be able to work on my assignments but I won't be able to map a drive in the student lab until they get it sorted out.

[Sylvia727]

Hang on, Tech Angel, I don't quite understand, so correct me if I'm wrong here. MTWOD is a teacher, and R is one of her students. There is a problem with the campus computer network that causes her posted assignments not to be seen by her students. MTWOD and R both open a work order for the same thing. You cancel the 2nd, duplicate work order which was submitted by MTWOD and told R that you'd work on his problem. Now MTWOD thinks that y'all stopped working on the issue? And that she shouldn't send students to the help desk because you refuse to help them?

What a twit. I'd open a joke work order: "Problem with MTWOD's drives. Possible causes--PEBKAC error or ID ten T error." Forward her a copy. See if she gets it.

[Geek King]

Have we checked the drive she's telling them to map to? It sounds like a spelling error somewhere. Other than that, it might be a permissions issue, but doesn't really sound it if they're not getting a message to that effect.

[technical.angel]

The exact order:

Student put in work order.
Student emailed prof to let her know he put in work order.
Prof puts in work order on same issue.
I email Prof, telling her that the student has already put in a work order, so I was closing hers.
I request student come into the Helpdesk so we could verify what he was doing, how, and get his log on information for the server admin.
Student comes in shortly after server admin leaves for the day. We verify what he's doing, how he's getting there, where he's having problems, and get his username and password.
Student leaves, emails prof.
Prof freaks, as she doesn't seem to understand the term "troubleshooting".
Prof sees email from me, closing the work order. Does she read the email, and see where it says, "repeat, see WO# 666"? No, cause that would make her..., oh, sane.
Monday morning, our lab person told the prof that they could connect to the drive, and it was only the mapping that we were having problems with.
Prof throws another fit.
Helpdesk manager tells her that they can connect to the drive, and it was only the mapping we were having problems with, and she's okay with it.

As to the problem, for some reason, it seems on that Vlan, only domain admins can map network drives. Why? Dunno. But that's the problem.

[Sylvia727]

Craziness. Gene pool's out of chlorine again...