Further adventures of the nonagenarian computer user.

[Aressel]

Here's my suggestion for this guy:

1. Create 2 user accounts. Make one an admin account and password protect it (don't give him the password!). Make the other a limited account so he can't screw around anymore, but if he wants to install or uninstall something, he needs to come to you.

This has been proposed as a solution before. However, we don't want to get into actually managing his computer. It would be far more trouble. Besides, it's his computer, we can't just do that. Also, he pays his bills and doesn't complain about them, so we're not going to get rid of him as a customer. *Shrug* He's just kinda frustrating to deal with.

[Aressel]

So, it was back again on Friday (Feb 22). He managed to screw it up badly enough that it had to be reloaded again. (Remember, he'd had it reloaded a week previous). Apparently, he had both Norton and McAfee running, and the boss pulled a System restore log. He uninstalled and reinstalled some of the software several times, as well as doing the same with some of the system components and drivers. He continues to blame the hardware through all this, but the boss will not put up with it a second time, refusing to consider it a warranty issue, and charged him for this one. He also plans to charge him for any subsequent reloads.

(Incidentally, I figured it out, and if he comes in for a reload every week, we will make $6240 off him in a year).

[Andara Bledin]

The good old cup holder story isn't entirely urban myth, my cousin had a few cases when he worked tech support at Parliament House. Here are the people who supposedly run Australia and they're putting coffee cups in their CD drives!

I'll go you one on the old cupholder story.

I had a friend who actually had some novelty give-away cupholder that attached to the side of his computer case. He had the fun of trying to convince the tech he was talking to that he wasn't talking about the cd tray.

^-.-^