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Its been several years since I last had worked in retail so I might have paraphrased one or two of my questions, but I'm sure I got it down. And yes.. did sound like a broken record after one point.
Working at a nameless store, I was a commission sales person on the floor. Unfortunately, I was also the only person in the department that everyone else called when a customer has problems on their computer. Usually, its something small so I could diagnose it fairly quickly over the phone. Since our '1800' number wasn't open all the time, my manager didn't mind if I spent a few minutes on the phone, usually it would save us a return or problem with a customer. Then I had the mother of all phone calls, I was asked by another representative to help this customer out. Apparently, it was a large sale that had gone out and the customer wanted to talk to someone who "know computers." I was the closest since I had several certifications, especially back when A+ meant something.
(Note: I have yet to ever get sworn at as much as I had that day. And yes, he did use the F-word as often as he did... probably more cause I was extremely irritated at him.)
Me: This is (my name), how may I help you?
SC: You f---ing idiots, you sold me a computer that doesn't work.
Me: I'm sorry, but what seems to be the problem with your computer.
SC: You f---ing idiot, this computer won't turn itself on.
Me: Look sir, please stay calm. I'll try to help you as best as I can. Now, nothing happens when you push the on button on the front of the computer?
SC: Yes, you mother f---er.
Me: Okay, now some computers have a switch at the back of the computer. Its usually labeled with a 1 and a 0 on it. Did you flip the switch at the back?
SC: YES, you f---ing idiot! I'm an Electrical Engineer, I know what I'm doing!
Me: Look sir, I'm trying to help you out.
SC: I'm a f---ing electrical engineer, your some stupid f---ing salesman. I know what the f--- I am doing.
Me: Okay sir, (at this time I'm giving him 'the bird' over the phone, thank god management didn't see that) now I'm still going to ask a few basic questions to make sure that there is something wrong with the computer. Now, when you push the button do you hear any fans starting up?
SC: No, you f---ing idiot, I'm a Electrical Engineer. I know what I'm doing.
ME: Look sir, I'm just trying to help. Now when you turn on the monitor, usually there is a amber light. When you push the monitor's 'on' switch, is there a amber light or a green light?
SC: No, there is no f---ing light.
(At this moment, I'm thinking... 'strange'... monitor isn't powered on... computer isn't power on.... there is no way that this is... It can't be... He's an 'electrical engineer' )
Me: Okay sir, I would like to ask you a few more questions.
SC: F---ing idiot, I want my money back!
Me: Well sir, I just want to check out a few more things before I ask you to pack up the computer and return the unit back to us... now.. did you purchase a surge suppressor from us?
SC: Of course, you f---ing idiot. I'm a electrical engineer, I know what I'm doing.
(That line was his favorite line... it was starting to wear on me)
Me: Now, are the cords from the computer and the monitor plugged into the surge suppressor?
SC: Of course, you f---ing idiot. I'm a electrical engineer, I know what I'm doing.
(I wondered if he was a broken record at this time.)
Me: Now the switch on the surge suppressor. When you flip it does it light up? Is it on?
SC: There is no light you f---ing idiot. Your some f---ing salesman and I'm a electrical engineer, I know what I'm doing!
(I was getting extremely tried of hearing that... but I knew I had to ask the very last part...)
Me: Sir? Is the surge suppressor plugged into the wall?
SC: (There is a pause of about 5 seconds... and then he hangs up no apologies nothing)
At this point, I was extremely pissed and had to take a small walk into the back stock room so no one could hear me swear my head off. Truthfully, he had probably said things just a little different.. most of his responses were based on him being some electrical engineer and I'm some stupid salesman that doesn't know anything.
Didn't get any complaints about me that night. No one took back any 'defective' returns for a computer that night, or the night after that. Shared it with some of my coworkers. Some Electrical Engineer...
Working at a nameless store, I was a commission sales person on the floor. Unfortunately, I was also the only person in the department that everyone else called when a customer has problems on their computer. Usually, its something small so I could diagnose it fairly quickly over the phone. Since our '1800' number wasn't open all the time, my manager didn't mind if I spent a few minutes on the phone, usually it would save us a return or problem with a customer. Then I had the mother of all phone calls, I was asked by another representative to help this customer out. Apparently, it was a large sale that had gone out and the customer wanted to talk to someone who "know computers." I was the closest since I had several certifications, especially back when A+ meant something.
(Note: I have yet to ever get sworn at as much as I had that day. And yes, he did use the F-word as often as he did... probably more cause I was extremely irritated at him.)
Me: This is (my name), how may I help you?
SC: You f---ing idiots, you sold me a computer that doesn't work.
Me: I'm sorry, but what seems to be the problem with your computer.
SC: You f---ing idiot, this computer won't turn itself on.
Me: Look sir, please stay calm. I'll try to help you as best as I can. Now, nothing happens when you push the on button on the front of the computer?
SC: Yes, you mother f---er.
Me: Okay, now some computers have a switch at the back of the computer. Its usually labeled with a 1 and a 0 on it. Did you flip the switch at the back?
SC: YES, you f---ing idiot! I'm an Electrical Engineer, I know what I'm doing!
Me: Look sir, I'm trying to help you out.
SC: I'm a f---ing electrical engineer, your some stupid f---ing salesman. I know what the f--- I am doing.
Me: Okay sir, (at this time I'm giving him 'the bird' over the phone, thank god management didn't see that) now I'm still going to ask a few basic questions to make sure that there is something wrong with the computer. Now, when you push the button do you hear any fans starting up?
SC: No, you f---ing idiot, I'm a Electrical Engineer. I know what I'm doing.
ME: Look sir, I'm just trying to help. Now when you turn on the monitor, usually there is a amber light. When you push the monitor's 'on' switch, is there a amber light or a green light?
SC: No, there is no f---ing light.
(At this moment, I'm thinking... 'strange'... monitor isn't powered on... computer isn't power on.... there is no way that this is... It can't be... He's an 'electrical engineer' )
Me: Okay sir, I would like to ask you a few more questions.
SC: F---ing idiot, I want my money back!
Me: Well sir, I just want to check out a few more things before I ask you to pack up the computer and return the unit back to us... now.. did you purchase a surge suppressor from us?
SC: Of course, you f---ing idiot. I'm a electrical engineer, I know what I'm doing.
(That line was his favorite line... it was starting to wear on me)
Me: Now, are the cords from the computer and the monitor plugged into the surge suppressor?
SC: Of course, you f---ing idiot. I'm a electrical engineer, I know what I'm doing.
(I wondered if he was a broken record at this time.)
Me: Now the switch on the surge suppressor. When you flip it does it light up? Is it on?
SC: There is no light you f---ing idiot. Your some f---ing salesman and I'm a electrical engineer, I know what I'm doing!
(I was getting extremely tried of hearing that... but I knew I had to ask the very last part...)
Me: Sir? Is the surge suppressor plugged into the wall?
SC: (There is a pause of about 5 seconds... and then he hangs up no apologies nothing)
At this point, I was extremely pissed and had to take a small walk into the back stock room so no one could hear me swear my head off. Truthfully, he had probably said things just a little different.. most of his responses were based on him being some electrical engineer and I'm some stupid salesman that doesn't know anything.
Didn't get any complaints about me that night. No one took back any 'defective' returns for a computer that night, or the night after that. Shared it with some of my coworkers. Some Electrical Engineer...
Further proof that too many idiots have access to technology. Could you imagine if he found himself on the WWW? The electron carnage would be awful, and I don't even want to think about it 
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