I worked for a national ISP, started out doing dialup tech support. I *SO* wanted a button on my phone to give idiot customers a little electric shock.
You wasted 20 minutes arguing that your password doesn't work because you can't tell the difference between a lower case 'L' and an upper case 'I' ?!?!?! *ZAP*
You think you shouldn't have to pay for last month because you didn't use the internet? *ZAP*
You think because I am female I couldn't possibly know more than you? What? You want a MALE support tech? *ZAP*
You want credit because YOUR computer is having problems? *ZAP*
Luckily I got out of dialup after a while, got into business tech support - which was a lot better, UNTIL we started selling cheapy business DSL. The ones paying us the least money ALWAYS complained the loudest. Mostly because the T1 customers had real techs on staff and realistic expectations.
You wasted 20 minutes arguing that your password doesn't work because you can't tell the difference between a lower case 'L' and an upper case 'I' ?!?!?! *ZAP*
You think you shouldn't have to pay for last month because you didn't use the internet? *ZAP*
You think because I am female I couldn't possibly know more than you? What? You want a MALE support tech? *ZAP*
You want credit because YOUR computer is having problems? *ZAP*
Luckily I got out of dialup after a while, got into business tech support - which was a lot better, UNTIL we started selling cheapy business DSL. The ones paying us the least money ALWAYS complained the loudest. Mostly because the T1 customers had real techs on staff and realistic expectations.
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