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  • Tech Support Hell

    Ok, recently the crappy weather and flu bug that's been going around had me out of work for a few days, I decided to make up hours and work Friday night and Saturday. And with the weekend hours somes the creme de la crap! I mean people call in and listen with their mouths instead of their ears!
    When I ask for your computer ID, dont say ok and just sit there! If I ask what type of computer you are calling in on, please don't say Windows 9598ntmexpvista (Yes I did have a customer call in and say that was their model of computer).
    When I ask what's wrong with your computer, do not just tell me it's broke. I kinda already have an idea there's something wrong if you have climbed out of the primordial ooze to make a call!
    If I ask you to do something, don't cry to me that you can't do it because your computer is in another room/upstairs/in another town and or state!
    If I say your warranty is up, I mean I am not going to send out freebies just to make you happy, especially if your system warranty went out in 2005 and you are just now having problems.
    If you are having wireless problems because you have been using your neighbors wireless and now all the sudden there is a password blocking you from access, do not assume I am going to fix that for you.
    If you call in and you don't like waiting on the phone til one of us can answer, don't immediately start having sex with your significant other.
    Don't tell me I am lying when I, just to be nice, asked my boss if we can make an exception for a warranty a few days out for part replacement when he/she says no!
    And for the love of Cthulhu, do NOT think yelling at me will get me to change a company policy for you.

    Sorry, It's been a long long couple of days and I will never, ever work a weekend again, but I needed to vent!
    I love my customers to death, the problem is they aren't dying quick enough.

  • #2
    Haha, sounds like you've dealt with a wonderful collectin of losers recently.

    Sorry, It's been a long long couple of days and I will never, ever work a weekend again
    Sure you will. You just won't want to.

    [quotebut I needed to vent![/quote]

    That's why CS is here ...
    "Always stand near the door." -- Doctor Who

    Kuya's Kitchen -- Cooking, Cooking Gadgets, and Food Related Blather from a Transplanted Foodie

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    • #3
      If you call in and you don't like waiting on the phone til one of us can answer, don't immediately start having sex with your significant other.
      ...WHAT. I mean, I...WHAT. Wow.
      You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

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      • #4
        Quoth tenzilkem View Post
        If you call in and you don't like waiting on the phone til one of us can answer, don't immediately start having sex with your significant other.
        But being on hold is so borrrrring!
        "Wouldn't that be unethical?"
        "That's only an issue for those who aren't already in Hell."
        --Dilbert

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        • #5
          My wife works for a US retailer known for its hardware department and particular brand of tools. She has had atleast one call like that, customer ordering something only to turn the phone away to encourage their significant other at what they were doing together. Thank goodness she doesn't take calls from customers now, wish I could be so lucky.

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