When I was working as a tech support rep about eight years ago, I remember a call where the customer said he had gotten an "illegal operation" error.
Me: OK, sir, is there a problem connecting to the Internet? "Illegal operation" is unfortunately caused by any one of an infinite number of problems...
SC: I got an "illegal operation!" I demand you fix my computer!!
Me: Sir, we can only help you with your Internet service. Like I said, "illegal operation" is not enough to go by...
SC: Can you help me or not?!!?
Me: Sir, the term is a catch-all! It could be software or hardware! Are you having any specific problems in connecting? Are you getting a dial tone? Can you browse the Internet?
SC: *#@!&!! <click>
Me: OK, sir, is there a problem connecting to the Internet? "Illegal operation" is unfortunately caused by any one of an infinite number of problems...
SC: I got an "illegal operation!" I demand you fix my computer!!
Me: Sir, we can only help you with your Internet service. Like I said, "illegal operation" is not enough to go by...
SC: Can you help me or not?!!?
Me: Sir, the term is a catch-all! It could be software or hardware! Are you having any specific problems in connecting? Are you getting a dial tone? Can you browse the Internet?
SC: *#@!&!! <click>

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