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1. Sorry sir, your race card has expired.
Guy calls in fuming that we keep advising him to bring his computer to the store even though he has an inhome service contract.
I look at the notes and it says straight from the tech supervisor "do NOT send any more agents to his house, he was very rude and threatening to the onsite agent."
I advise him the same thing, he demands to be transferred to Customer Care (aka the "No" dept) so I do. Later on I read the notes from the CC rep and the guy says that the only reason why the agent felt threatened was because he was black. Um, no, you were a dick to the guy!
2. If you have to call about this, you don't deserve to have a $2,000 computer.
Guys calls in with a brand new Velocity Micro. His question? How to get the specs sticker off the side panel without damaging the plexiglass. He also asked if he would need to put the components into a bigger case if he wanted to add a second video card. If he really needed to ask those he should return the VM and get the latest HP that's on special.
3. World of Warcraft guy tries to get us to identify with him.
Guy calls in saying that his computer is having the same problem after the onsite agent fixed it. His HP computer was giving him a "code purple" after the recovery. The problem is that the onsite agent just ran a hardware diagnostic and ran the recovery again, he didn't do the required step to actually fix the issue. So I schedule again, and he wants to speak to a manager because he feels it isn't fair that he is paying for a World of Warcraft and ISP subscription he can't use while the PC is down.
So my sup gets on the phone, and what does this guy say? "Do you know what it's like to be a healer and have your computer lock up and everybody die because you can't heal them?!"
When my sup relayed this everyone on my row was dying laughing. What's worse? The guy wants to be compensated for the WoW and ISP he couldn't use... but also wanted 10% off his store credit card balance. I told him flat out no on that one.
Guy calls in fuming that we keep advising him to bring his computer to the store even though he has an inhome service contract.
I look at the notes and it says straight from the tech supervisor "do NOT send any more agents to his house, he was very rude and threatening to the onsite agent."
I advise him the same thing, he demands to be transferred to Customer Care (aka the "No" dept) so I do. Later on I read the notes from the CC rep and the guy says that the only reason why the agent felt threatened was because he was black. Um, no, you were a dick to the guy!
2. If you have to call about this, you don't deserve to have a $2,000 computer.
Guys calls in with a brand new Velocity Micro. His question? How to get the specs sticker off the side panel without damaging the plexiglass. He also asked if he would need to put the components into a bigger case if he wanted to add a second video card. If he really needed to ask those he should return the VM and get the latest HP that's on special.
3. World of Warcraft guy tries to get us to identify with him.
Guy calls in saying that his computer is having the same problem after the onsite agent fixed it. His HP computer was giving him a "code purple" after the recovery. The problem is that the onsite agent just ran a hardware diagnostic and ran the recovery again, he didn't do the required step to actually fix the issue. So I schedule again, and he wants to speak to a manager because he feels it isn't fair that he is paying for a World of Warcraft and ISP subscription he can't use while the PC is down.
So my sup gets on the phone, and what does this guy say? "Do you know what it's like to be a healer and have your computer lock up and everybody die because you can't heal them?!"
When my sup relayed this everyone on my row was dying laughing. What's worse? The guy wants to be compensated for the WoW and ISP he couldn't use... but also wanted 10% off his store credit card balance. I told him flat out no on that one.
I AM the evil bastard!
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