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Got a call from a graduate today who needed to get into our Learning management software to get a copy of his unofficial transcripts. Verified his identity, gave him his login information, and sent him on his merry little way.
Frustration level=0/100
I hang up with him, and my phone rings immediately. I love being here alone over the noon hour.
Frustration level=10/100
It's the most technically inept faculty member on campus. He thinks "webmail" and "Outlook Express" can be used interchangeably. He's pretty much screwed, and I hope I'm not the one who has to tell him that, but I know better.
Frustration level=50/100
Hang up with him, after the promise that he'll call back if he still has problems at home, and the phone rings immediately AGAIN.
Frustration level=60/100
Former graduate calls back, saying that the directions he has doesn't work, and he's not seeing the section he's supposed to.
I explain what exactly he should be seeing. He doesn't see it. I log in as him. I get a little confused when I'm prompted to accept the EULA. I shrug it off. I see the section he needs. He doesn't. I verify he's on the right page, he is.
So then I get the bright idea to ask, "Does it say, 'Welcome back, SC?'"
"Uh, no."
"Then you haven't logged in."
"Oh. I'm an idiot."
Yes, yes you are.
Frustration level=95.984/100
Frustration level=0/100
I hang up with him, and my phone rings immediately. I love being here alone over the noon hour.
Frustration level=10/100
It's the most technically inept faculty member on campus. He thinks "webmail" and "Outlook Express" can be used interchangeably. He's pretty much screwed, and I hope I'm not the one who has to tell him that, but I know better.
Frustration level=50/100
Hang up with him, after the promise that he'll call back if he still has problems at home, and the phone rings immediately AGAIN.
Frustration level=60/100
Former graduate calls back, saying that the directions he has doesn't work, and he's not seeing the section he's supposed to.
I explain what exactly he should be seeing. He doesn't see it. I log in as him. I get a little confused when I'm prompted to accept the EULA. I shrug it off. I see the section he needs. He doesn't. I verify he's on the right page, he is.
So then I get the bright idea to ask, "Does it say, 'Welcome back, SC?'"
"Uh, no."
"Then you haven't logged in."
"Oh. I'm an idiot."
Yes, yes you are.
Frustration level=95.984/100
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