Pay attention, this might be a little tricky. 
I have 3 stations at my desk where I can work on laptops in terms of loading Windows and all of their applications. I had 4 laptops that needed to be completely flushed out and reloaded. Who do you think got priority?
1) A network engineer. This is the guy who takes in the tests from field engineers and looks at demand on the cellar network and decides where to "adjust" the towers to get the maximum number of customers covered and helps decide if new towers are needed. There are 10 of these people in south Florida. (10% of the team is down because of this)
2 & 3) Two field operations guys. These are the people who go out into the field and test the coverage to send to the RF engineers plus these are the actual people who do maintenance on the cellular towers, the "pointing", and construction of new towers. there are maybe 15 of these people in south Florida. Roughly 14% of the team is down because of this.
4) A newly hired customer service rep who will be in training this week and next week where he will be using the trainer's laptop to be trained on his applications. He is in training so he is not having any impact by not having his laptop. Plus, since he is a call center service rep there are roughly 100 people on his team (nationwide and the calls all go to the team). 1% downtime.
Would you believe that the customer service supervisor (a different one from the other post) was giving me a hard time for putting the customer service rep's laptop last?

I have 3 stations at my desk where I can work on laptops in terms of loading Windows and all of their applications. I had 4 laptops that needed to be completely flushed out and reloaded. Who do you think got priority?
1) A network engineer. This is the guy who takes in the tests from field engineers and looks at demand on the cellar network and decides where to "adjust" the towers to get the maximum number of customers covered and helps decide if new towers are needed. There are 10 of these people in south Florida. (10% of the team is down because of this)
2 & 3) Two field operations guys. These are the people who go out into the field and test the coverage to send to the RF engineers plus these are the actual people who do maintenance on the cellular towers, the "pointing", and construction of new towers. there are maybe 15 of these people in south Florida. Roughly 14% of the team is down because of this.
4) A newly hired customer service rep who will be in training this week and next week where he will be using the trainer's laptop to be trained on his applications. He is in training so he is not having any impact by not having his laptop. Plus, since he is a call center service rep there are roughly 100 people on his team (nationwide and the calls all go to the team). 1% downtime.
Would you believe that the customer service supervisor (a different one from the other post) was giving me a hard time for putting the customer service rep's laptop last?
Comment