ID ten T error.

[Gothicsmurf]

So I've been assigned to helping the help desk.

I'm NOT the most computer savy person at all, but I can hold my own.

Today I got a call from a total ID 10 T error.

The woman on the other end started YESTERDAY and today she wasn't able to log into her laptop.

Here's how the conversation went:
SC= Stupid customer
Me= Yeah, you guessed.

Me: Help desk. This is GothicSmurf.
SC: Yeah, I tried to get into my computer today and I can't.
Me: Ok, what's going on.
SC: Well I turn on the computer and get a blue screen.
Me: OH, BSOD (Blue Screen of Death). Ok, are you on a desktop or laptop?
SC: Laptop.
Me: Are you on a docking station or away from the office?
SC: I'm at the office on a docking station.
Me: Ok, I need you to power off the computer and remove it from the laptop.
SC: OK, How do I get it off the docking station?
Me: ??? What kind of docking station do you have?
SC: I have a *rhymes with hell* docking station
Me: Is there a model listed?
SC: No.
Me: *searches google for possible types of docking stations* Ok, how big is it? Is the lenght about half the size of the lapt or about 1/4 of the laptop?
SC: I don't know it;s about 2 inches by 6 inches by 8 inches.
Me: Ok. Do you see the power button?
SC: No.
Me: It's going to be a circle with a line through it.
SC: I see a black button.
Me: Ok, push that and hold it in.
SC: Ok but that turns it off.
Me: Yes, that is what we want.
SC: Ok. But I can't disconnect it.
~So about 15 minutes goes by where I walk her step by step on how to disconnect her laptop from the station. She still can't figure it out. So we move on and a little while later~
SC: If I push this bar, it disconnects the laptop.
Me: YES! Push that and disconnect it... When it's disconnected I want you to...
SC: *to 3rd party* Wait! Don't go. I need help I have the help desk on the line, but they have no idea what they are doing...

Me: *FUMES* *To self* Lady are you fucking kidding me? I've just spent the last 30 minutes on the phone with you explaining to you how to DISCONNECT the laptop from the docking station AND explaining to you HOW to USE the POWER button and now you're saying I have no idea what I'm doing? At least I know how to push a FUCKING BUTTON!
SC: Yeah, I've got a tech guy here, I'm just going to have him work on it.
Me: Ok. Have a good day.

Argh. Seriously. I have to explain to someone who works at a BANK how to turn off and turn on a computer and she tells me I have no idea what I'm doing?

*Side note, this may not show as much frustration as I was feeling at the time as I've had a few beers in me... but man what an ID ten T!

[Samaliel]

I'm not sure my brain-to-mouth filter would have worked in those circumstances...

[Rapscallion]

More appropriate here. Incredible, though.

Rapscallion

[blackmars0]

Wow. This is why IT works over the phone. If there was physical interactions, I would imagine injuries in the workplace would "mysteriously" skyrocket.

[CorDarei]

Wow. This is why IT works over the phone. If there was physical interactions, I would imagine injuries in the workplace would "mysteriously" skyrocket.

I dunno... if she was physically there, she would have had the laptop out of the docking station in 2 seconds (btw, there should be an eject button on the dock station, little triangle w/ a line below it) that they can push down to disconnect it from the station)


but yah, i can see where dealing with ppl like this is frustating (has done it many a time, something that should take less than a minute takes 15 or more)

[Gothicsmurf]

(btw, there should be an eject button on the dock station, little triangle w/ a line below it) that they can push down to disconnect it from the station)

Awesome thanks! I'll keep that in mind for future usage. Basically I had gone onto a search website and tried to find which computer docking station she had so I could look at it.

[tollbaby]

Okay, at that point, I would have said, "Ma'am, if you have so little confidence in my abilities to help you, perhaps you could get someone else to point out to you where the POWER BUTTON is." Honestly, some people's need to project their inadequacies onto others drives me crazy.