Just another day at the call center..

[SengaKitty]

Trust me, you don't want to deal with me

Me: Thank you for calling XXX Tech support, this is Rhpg, how may I help you?
SC: Do you have a supervisor who deals in customer relations?
Me: Well, sir, I'm sure most of our supervisors deal in customer relations in one way or another, but it can take quite a while to get one on the line.. Is there anything I can do for you?
SC: Trust me, you don't want to deal with me. You'll just be dealing with an irate almost customer, and if your company wants my business, one of your supervisors will take my call.

Ohhhhhhhhhhhhkay... Let's just get your information up... Oh look nothing we can do, but sure I'll get you a sup, please hold.


English language fail

Me: Okay, so I just sent a signal to your box, let me know if you see any changes in the next two minutes.
Dumb Woman: Oh it's back on yay.. What did you do? Did you troubleshooted it?
Me: -sigh- Yes ma'am.. I troubleshot it. Is there anything else I can do for you?


Nope, just type it anywhere...

Me: Okay, now can you please go to randomwebsitehere.com?
Another Dumb Woman: Oh do I need to open the internet for that?
Me: Yes ma'am.. You need your internet open to surf to a website.

It'll still show up on your bill

Me: Thank you for calling XXXX Tech support, this is Rhpg how may I help you?
Dumb Guy: Yeah, I ordered a pay per view Sunday night, but I swear it was an accident and only watched it for a few minutes, but I wanted to go ahead and pay for it now so... uh... there won't be any late charges
Yeah, that's why... sureeee
Me: Okay, well can I go ahead and get your name?
DG: Yeah it's Not Authorized On The Account.
Me: Okay, well sir, you can go ahead and pay for the ppv, but it will still show up on the bill...
DG: Okay, but is it on there now?
Me: Well, sir, it does take a couple of days for those to show up on the account.. Perhaps you can tell me the name of it and I'll be able to check?
DG: Uh... yeah... it was called Babysitters... But I only watched a few minutes and it was an accident I swear...
Me: Well did you watch more than five minutes? Because the system will only charge you if you watched more than five minutes..
DG: Well.. uh... yeah.. It was more than five minutes...


All of this was just today, and only the most notable of the day.. What will tomorrow bring?

[mattm04]

Trust me, you don't want to deal with me

Me: Thank you for calling XXX Tech support, this is Rhpg, how may I help you?
SC: Do you have a supervisor who deals in customer relations?
Me: Well, sir, I'm sure most of our supervisors deal in customer relations in one way or another, but it can take quite a while to get one on the line.. Is there anything I can do for you?
SC: Trust me, you don't want to deal with me. You'll just be dealing with an irate almost customer, and if your company wants my business, one of your supervisors will take my call.

Ohhhhhhhhhhhhkay... Let's just get your information up... Oh look nothing we can do, but sure I'll get you a sup, please hold.

Now I'm curious as to why they needed a sup for a "almost customer."

[Soulstealer]

It'll still show up on your bill[/B]

Me: Thank you for calling XXXX Tech support, this is Rhpg how may I help you?
Dumb Guy: Yeah, I ordered a pay per view Sunday night, but I swear it was an accident and only watched it for a few minutes, but I wanted to go ahead and pay for it now so... uh... there won't be any late charges
Yeah, that's why... sureeee
Me: Okay, well can I go ahead and get your name?
DG: Yeah it's Not Authorized On The Account.
Me: Okay, well sir, you can go ahead and pay for the ppv, but it will still show up on the bill...
DG: Okay, but is it on there now?
Me: Well, sir, it does take a couple of days for those to show up on the account.. Perhaps you can tell me the name of it and I'll be able to check?
DG: Uh... yeah... it was called Babysitters... But I only watched a few minutes and it was an accident I swear...
Me: Well did you watch more than five minutes? Because the system will only charge you if you watched more than five minutes..
DG: Well.. uh... yeah.. It was more than five minutes...

He's not very subtle when it comes to porn, is he?

[SengaKitty]

Now I'm curious as to why they needed a sup for a "almost customer."

Apparently the line needed to be buried before they could install his service, and he was mad they couldn't do it that day and that they'd "woken up my entire family for nothing" when they came out >.<

And Soulstealer, no, no he wasn't... Then again, they often aren't. They usually just don't want to get caught by the account holder.

[tropicsgoddess]

English language fail

Me: Okay, so I just sent a signal to your box, let me know if you see any changes in the next two minutes.
Dumb Woman: Oh it's back on yay.. What did you do? Did you troubleshooted it?
Me: -sigh- Yes ma'am.. I troubleshot it. Is there anything else I can do for you?


Nope, just type it anywhere...

Me: Okay, now can you please go to randomwebsitehere.com?
Another Dumb Woman: Oh do I need to open the internet for that?
Me: Yes ma'am.. You need your internet open to surf to a website.

Oh man, do I know your pain. I get plenty of these kinds of idiots on my line and I do Tier 1 support for ISP that won't be named. Here's a on me.

[EricKei]

SC: Trust me, you don't want to deal with me. You'll just be dealing with an irate almost customer,

Well...at least he was honest about it >_>

I'm sure there are places where you would not be allowed to escalate such a call. At least you didn't have to talk to him for too long!

[SengaKitty]

Well...at least he was honest about it >_>

I'm sure there are places where you would not be allowed to escalate such a call.

I normally WOULDN'T escalate the call. I don't like escalating, I'm usually really good at de-escalating, but there was nothing I could do for the guy. There was actually probably nothing the sup could do either, but he was nothing but nice to me.