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Background: Our software imports Word (.doc) files.
That does not mean we know why the Word files your associate sent you are coming through as .dat files when you open your email.
Call the person who sent them to you and ask them.
You have done that? And the person sending the files says that his .doc files are somehow becoming .dat files?
Fucked if I know how that happened. We don't make Word. Microsoft makes Word. Call them.
Oh. You believe the email program is doing it somehow?
We don't make your email program. Microsoft makes your email program. Call them.
Oh, you think because we import Word files our program is somehow causing this issue? Do the person sending the files even *have* a copy of our program? No?
Then please explain how you think that works again. Because I'm confused.
I see. You feel that we ought to support Word because we import .doc files. I don't know where you learned logic but that isn't the case.
We don't make Word. Microsoft makes Word. Call them.
Oh, you want their phone number? I don't happen to have that memorized. Perhaps you could go to their web site and look it up.
You don't want to? Try 411.
Gah!
We are a tiny company. We find supporting OUR product (the one we make actual money from) to be quite enough work for us. I don't know where these people get off expecting us to support products made by other companies.
Actually I DO know why. We support our product for free. Microsoft doesn't. So rather than pay for support they try to badger it out of us.
And a bonus story:
If you need help activating your computer and got "some error message" then, by all means, call us about it. That's what we're here for.
However, if I ask you what the error message said and you state that you don't remember it, then I'm going to ask you to try again and give me the message.
Please don't tell me, "I can't do that, I'm driving right now."
I know sometimes it isn't possible to call tech support from in front of your computer because there's no phone near it and the cellular reception is crap because you work at a school and the room is buried in cinder block. I get that and understand that you have to write things down and call from another location. It's laborious, but we can work with that.
But driving? And you didn't even think to remember what the error message said? What the hell do you think is going to be accomplished that way?
And then to get mad because we're going to be closed by the time you get to your computer? Nothing we can do. Call us tomorrow.
And, by the way, your request that we allow you to have extra activations you haven't paid for is denied. I wasn't inclined to give them to you in the first place, mind you. But after that spectacularly *special* conversation? It's even less likely now.
That does not mean we know why the Word files your associate sent you are coming through as .dat files when you open your email.
Call the person who sent them to you and ask them.
You have done that? And the person sending the files says that his .doc files are somehow becoming .dat files?
Fucked if I know how that happened. We don't make Word. Microsoft makes Word. Call them.
Oh. You believe the email program is doing it somehow?
We don't make your email program. Microsoft makes your email program. Call them.
Oh, you think because we import Word files our program is somehow causing this issue? Do the person sending the files even *have* a copy of our program? No?
Then please explain how you think that works again. Because I'm confused.
I see. You feel that we ought to support Word because we import .doc files. I don't know where you learned logic but that isn't the case.
We don't make Word. Microsoft makes Word. Call them.
Oh, you want their phone number? I don't happen to have that memorized. Perhaps you could go to their web site and look it up.
You don't want to? Try 411.
Gah!
We are a tiny company. We find supporting OUR product (the one we make actual money from) to be quite enough work for us. I don't know where these people get off expecting us to support products made by other companies.
Actually I DO know why. We support our product for free. Microsoft doesn't. So rather than pay for support they try to badger it out of us.
And a bonus story:
If you need help activating your computer and got "some error message" then, by all means, call us about it. That's what we're here for.
However, if I ask you what the error message said and you state that you don't remember it, then I'm going to ask you to try again and give me the message.
Please don't tell me, "I can't do that, I'm driving right now."
I know sometimes it isn't possible to call tech support from in front of your computer because there's no phone near it and the cellular reception is crap because you work at a school and the room is buried in cinder block. I get that and understand that you have to write things down and call from another location. It's laborious, but we can work with that.
But driving? And you didn't even think to remember what the error message said? What the hell do you think is going to be accomplished that way?
And then to get mad because we're going to be closed by the time you get to your computer? Nothing we can do. Call us tomorrow.
And, by the way, your request that we allow you to have extra activations you haven't paid for is denied. I wasn't inclined to give them to you in the first place, mind you. But after that spectacularly *special* conversation? It's even less likely now.
That analogy is hilarious and very apt.
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