Seriously - how hard it is to just TURN ON A COMPUTER?
A client is having issues with her laptop so I tell her to just connect it and turn it on.
They do all that, then sign on and gives me the IP address etc.. (not really needed).
I tell her that I cannot work on it when she is logged in and to sign off - but leave it on.
Hmm, can't ping the machine now. Did you turn it off?
Yeah.
I need it on - just turn it on and do not sign in.
I finally get remoted into the PC and guess what? She's signed on!
A client is having issues with her laptop so I tell her to just connect it and turn it on.
They do all that, then sign on and gives me the IP address etc.. (not really needed).
I tell her that I cannot work on it when she is logged in and to sign off - but leave it on.
Hmm, can't ping the machine now. Did you turn it off?
Yeah.
I need it on - just turn it on and do not sign in.
I finally get remoted into the PC and guess what? She's signed on!


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