Do you prefer to be busy--calls coming in one right after the other--or not busy--breaks between calls?
I prefer it when we're not so busy. More of a breather. Plus, I notice that customers are suckier when they've been put on hold for awhile. ("D...it, I had to wait thirty minutes before you came on!
)
I prefer it when we're not so busy. More of a breather. Plus, I notice that customers are suckier when they've been put on hold for awhile. ("D...it, I had to wait thirty minutes before you came on!

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