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Apparently iPhones Make ID10T's Like You So S-M-R-T
I work in the tier 1 department for ISP that won't be named and of course like any Tier 1 department you do basic technical support for email and connection issues, anything else outside of that is pretty much sorry, no can do, call your manufacturer and have a nice day, kthxbai.
This asshole called in to setup his email on both him and his wife's iPhones. Asshole said that he had his on the POP incoming server setting and it works, but not on his wife's. I informed him that he would need to use the IMAP server setting in order for both iPhones to work. So what does this dumbass do? He proceeds to argue with me and tell me that I'm wrong and how he's right and that both should be POP server settings. I told him that he still needs to correct his settings to the IMAP setting so that both iPhones will work, but he wouldn't listen. I told him that if his wife's iPhone continues not to work, even after adjusting to the correct settings, they would need to call the manufacturer and/or their cellphone provider (we don't support 3rd party devices but we can give out the server settings for customers to setup email on there). He kept insisting it was ISP that won't be named's problem eleventy!!11!! and all that crap when really all the asshole needed to do was STFU and adjust his settings like he needed to. He demanded to speak with an executive or get info to bitch to one about his stupidity, I told him (which was true) that I didn't have that info. So numbnuts asked to speak with a supervisor. I told my supervisor the whole bit and how sucky this asshole was to CYA, but before I was able to transfer this asshole to my supervisor, he hung up. One of my co-workers on another team in my department may have had this same asshole who demanded to cancel his services with ISP that won't be name because he couldn't trouble shoot his iPhone. Dumbass.
This asshole called in to setup his email on both him and his wife's iPhones. Asshole said that he had his on the POP incoming server setting and it works, but not on his wife's. I informed him that he would need to use the IMAP server setting in order for both iPhones to work. So what does this dumbass do? He proceeds to argue with me and tell me that I'm wrong and how he's right and that both should be POP server settings. I told him that he still needs to correct his settings to the IMAP setting so that both iPhones will work, but he wouldn't listen. I told him that if his wife's iPhone continues not to work, even after adjusting to the correct settings, they would need to call the manufacturer and/or their cellphone provider (we don't support 3rd party devices but we can give out the server settings for customers to setup email on there). He kept insisting it was ISP that won't be named's problem eleventy!!11!! and all that crap when really all the asshole needed to do was STFU and adjust his settings like he needed to. He demanded to speak with an executive or get info to bitch to one about his stupidity, I told him (which was true) that I didn't have that info. So numbnuts asked to speak with a supervisor. I told my supervisor the whole bit and how sucky this asshole was to CYA, but before I was able to transfer this asshole to my supervisor, he hung up. One of my co-workers on another team in my department may have had this same asshole who demanded to cancel his services with ISP that won't be name because he couldn't trouble shoot his iPhone. Dumbass.
I AM the evil bastard!
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out of me. 
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