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So tempting...

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  • #1

    So tempting...

    I had some tickets from one location today THAT WERE IN ALL CAPS. I have been extremely busy the past week and I'm getting tired of people's reluctance to take care of things on their own (like clearing paper jams, adding toner) and Tier I's inability to actually troubleshoot.

    I was so close to adding in the resolution part:

    "User also seems to be having an issue with their caps lock or shift key. I will ask them about this and if they are having an issue I'll put in a request to have a replacement keyboard sent out".

    Would that be a smart-@$$ thing to do?
    Quote Dalesys:
    ... as in "Ifn thet dawg comes at me, Ima gonna shutz ma panz!"
    Tags: None
  • #2
    YES... But I'd do it anyhow if I thought I could get away with it.

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    • #3
      Yes, yes, a thousand times, YES. Drive that point home with a sledgehammer. Or a cluebat if a sledge is not available. Better yet, with a cluesledge.
      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
      "The difference between an amateur and a master is that the master has failed way more times." - JoCat
      "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
      "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
      "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
      "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
      Acts of Gord – Read it, Learn it, Love it!
      "Our psychic powers only work if the customer has a mind to read." - me

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      • #4
        Eh, just email the person back reminding them "People have been fired FOR USING ALL CAPS AND IT'S REALLY REALLY GETTING ON MY LAST F-ING NERVE"

        Oh, no, don't....just...dream.

        *hands over mini bottle of baileys, for coffee*

        Cutenoob
        In my heart, in my soul, I'm a woman for rock & roll.
        She's as fast as slugs on barbituates.

        Comment

        • #5
          Quoth Cutenoob View Post
          Eh, just email the person back reminding them "People have been fired FOR USING ALL CAPS AND IT'S REALLY REALLY GETTING ON MY LAST F-ING NERVE
          Sounds like time for CAPITAL punishment.
          P*S

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