You mean you have to have a telephone for Dial-Up??

[Spankmonkey]

Ok, I had about the funniest support call yesterday, I had a real hard time trying to hold back laughing out loud. Here goes.

This guy calls up saying that he can't get online, that his computer won't dial into the internet. So we check his settings, etc. When I ask him what error he's getting it says that there's no dial tone, which I'm thinking.. Ok, bad modem, or the guy just doesn't have the phone cord plugged in, so we check the connection and try again... same result.

Well, after a few minutes of troubleshooting the problem this guy proceeds to tell me this valuable information, that would have been helpful at the beginning of the call.

He stated that he contacted his home telephone company because he had cell phones instead and wanted to disconnect service with them, however he didn't understand, that if he wasn't getting billed for service, that he wouldn't have any dial tone.. thus, no dial-up. Considering this guy lives in the boonies and the po-dunk telephone company he has doesn't provide DSL, can't get cable, Dialup is the only option for this guy.

Needless to say it took a few minutes to explain the no-bill/no dial tone idea to him, but he eventually got it. Now he's probably going to have to pay a reconnect fee to his telephone company to re-establish his service.

Just a perfect Illustration that if something sounds like a good idea, one should probably think it through than just acting on it.

[Tito]

Why do I get the feeling that this is the same guy that I read about online awhile back, who sent an email to his ISP's tech support stating that he was unable to send emails?

[greensinestro]

Like......wow! How dumb can you be?

[Delacroix]

Haha, that's pretty sad. Uh-huh. Dial-up uses an imaginary telephone line.
People like that are good at boosting my self-esteem, though.

[Irving Patrick Freleigh]

A call like Spankmonkey's is one where you should have a little fun.

For example, start out by asking the caller if he tried rebooting without saving his files.

Then tell the caller to smash his computer into small bits, add flour, and bake at 350 degrees for one hour.

In the meantime, he can read the free novel he got with his computer about a Spanish guy named "Manual"

[Spankmonkey]

In the meantime, he can read the free novel he got with his computer about a Spanish guy named "Manual"

Yeah, no kidding It really staggers me how really sans "smart" some people can be. It's a wonder they can breathe let alone walk into oncoming traffic while listening to their iPods playing the sounds of windchimes. (Carlin Fans will understand this one)