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  • #1

    How many times should I repeat??

    Caller with questions about Internet Exploder 8

    Me: Opening Spiel, blah blah blah

    Caller: Someone else had me put your website in compatibility mode before, that last time I called.

    (I have her check her settings... it's marked to run all websites in compatibility mode, so she doesn't have to add individual site.)

    Me: That's fine. But you currently have all websites running in compatibility mode so you don't have to worry about that.

    Caller: But your site isn't in compatibility mode.

    Me: Yes it is. All sites means that our site is included.

    Caller: But it doesn't say that your site is in compatibility mode.

    Me: Because it says ALL sites. That means us too.

    Caller: But won't running the other sites in compatibility mode mean that I'll get viruses from them?

    Me: *facepalm* No... that's not what compatibility mode does...

    Caller: Oh. So how do I put your site in compatibility mode since it's not there?




    -------------------------


    (The fact that she didn't know what compatibility mode does isn't why I posted the story... it's because she didn't grasp the concept that ALL includes... well, ALL sites. This particular caller has a history of calling in 5-6 times per day asking the same questions because she doesn't listen, and the few things she does listen to she doesn't comprehend.)
    Last edited by Wenchie; 09-28-2009, 01:25 AM.
    "Good morning, and in case I don't see ya, good afternoon, good evening, and good night!" - The Truman Show
    Tags: None
  • #2
    At the risk of accusations of defending a CS, a brief description of what CM does, after you realized the CM was missing the point, might have saved a bit of grief.

    (Not knowing your job, I may be missing the point, myself. If so, my apologies in advance.)
    No matter how low my opinion of humanity as a whole gets, there are always over-achievers who seek to surpass my expectations.

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    • #3
      Quoth Nohbody View Post
      At the risk of accusations of defending a CS, a brief description of what CM does, after you realized the CM was missing the point, might have saved a bit of grief.

      (Not knowing your job, I may be missing the point, myself. If so, my apologies in advance.)
      The point was that she wanted to add our site to CM. But didn't grasp the idea that CM being turned on all FOR sites included our CM. What CM does or doesn't do really doesn't matter to this story, and I only added that line because it was part of the conversation because she went back to beating a dead horse about adding the site.

      This particular caller has a habit of not listening to anyone and not understanding what little she listens to. Our call history on her is unbelievably long, usually because she'll call 5-6 times per day asking the same exact questions... because she didn't listen the first time.
      "Good morning, and in case I don't see ya, good afternoon, good evening, and good night!" - The Truman Show

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      • #4
        Wait, I'm confused. Why wasn't your site running in compatibility mode?
        Each one of us has a special place just like the Evergreen Forest. Enchanting, sparkling, and perfect. And, like the flowers that bloom there... fragile.

        Comment

        • #5
          Quoth MrsEclipse View Post
          Wait, I'm confused. Why wasn't your site running in compatibility mode?
          "Good morning, and in case I don't see ya, good afternoon, good evening, and good night!" - The Truman Show

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          • #6
            My job doesn't provide support for IE 8, so I have yet to know more about compatibility mode. As a fellow Tech Support Serf, you have my sympathies bardicwench.
            I don't get paid enough to kiss your a**! -Groezig 5/31/08
            Another day...another million braincells lost...-Sarlon 6/16/08
            Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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            • #7
              For our software, we have one catch-all solution for all IE8 related problems: downgrade (preferably to IE6, as that's what our software was written to support!)
              I will not be pushed, stamped, filed, indexed, briefed, debriefed, or numbered. My life is my own. --#6

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              • #8
                Quoth bardicwench View Post
                Aw, I'm sorry. Tha- that was uncalled for. Here: have some violence.
                Each one of us has a special place just like the Evergreen Forest. Enchanting, sparkling, and perfect. And, like the flowers that bloom there... fragile.

                Comment

                • #9
                  i hate stupid people

                  i have taken the same call but with a 98 yr old senior citizen
                  CONVERGYS/COMCAST'S FINEST OVER THE PHONE SLAVE "TAKING CRAP FROM EACH CUSTOMER WITH HALF OF WHAT THE REAL EMPLOYEE FROM COMCAST GETS PAID AND A SMILE AND AN APOLOGY!

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                  • #10
                    You must always repeat 7 * 70 errrhhh un no wait that is forgive .. sorry.

                    Once anymore than that you start to sound like a parrot.
                    Tamezin

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                    • #11
                      Quoth tamezin View Post
                      You must always repeat 7 * 70 errrhhh un no wait that is forgive .. sorry.

                      Once anymore than that you start to sound like a parrot.
                      Cue the obligatory recitation of the parrot sketch

                      Comment

                      • #12
                        Quoth VComps View Post
                        Cue the obligatory recitation of the parrot sketch
                        Bereft of life, it rests in peace! If ye hadn't nailed it to the perch it'd be calling you for bloody tech support!

                        ^_^
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

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                        • #13
                          Quoth EricKei View Post
                          Bereft of life, it rests in peace! If ye hadn't nailed it to the perch it'd be calling you for bloody tech support!

                          ^_^
                          If you'd wired it to the perch... it wouldn't be bloody
                          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                          Procrastination: Forward planning to insure there is something to do tomorrow.
                          Derails threads faster than a pocket nuke.

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                          • #14
                            Quoth dalesys View Post
                            If you'd wired it to the perch... it wouldn't be bloody
                            Perhaps it's just pining for the fjords...
                            The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
                            "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
                            Hoc spatio locantur.

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                            • #15
                              Quoth MrsEclipse View Post
                              Aw, I'm sorry. Tha- that was uncalled for. Here: have some violence.
                              Have some more


                              Seriously though, some people are just idiots. No matter how you word things, they simply can't get it. What do they want? Do they want me to draw a freaking picture?
                              Aerodynamics are for people who can't build engines. --Enzo Ferrari

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