So I'm here tonight at the hospital, eating my dinner when I get a call from a Doctor complaining that the software he's testing isn't working on his computer anymore.
I go down there and he mentions that one of the daytime techs were working on it and that's when it stopped working.
So I look up the records for that tech and it was a virus removal. Since the program was in active memory, it was one of the ones infected with the virus and the main executable was infected.
Ok, this is a simple fix. Reinstalling the software should correct the problem as the virus removal deleted the file. Reinstall will replace the file. I inform the Doctor this and he tells me to go ahead and do it.
Very good then. All I need is the disks. Well there are no disks. It would seem that he didn't like the software at first and so sent the software back to the company for a refund. After playing around with it some more (gee aren't you supposed to uninstall such software when you send it back for a refund?) he found out how to get it to do what he wanted it to do and so continued to use it and grew to like it.
I tell him that unless I have the CD's, I cannot install the software. This earns me much wrath and screaming from the Doctor. The only saving grace for me was the fact that his yelling awoke all the patients in the behavioral health unit (fancy and politically correct way of saying Psych Ward) and so had to divert his attention away from me. A fact I exploited and made a hasty getaway.
Fast forward to today. I get a call into my bosses office where I was taken to task about my not helping this doctor install his software, something that should have had no grief or adaja.
I explain that I could not install the software as the Doctor had unwisely neglected to replace the installation software when he decided that he really did like the software. That without the disks, I could do nothing.
Well this angers my boss. He doesn't like to call his techs to task for things that are not their fault and proceeds to tell me to have a nice day (I was going off shift) and gets on the phone to the doctor. The door closed behind me. This is not a good sign as the door only closes when he's in a meeting...or if he's breaking his foot off in someones ass.
I go down there and he mentions that one of the daytime techs were working on it and that's when it stopped working.
So I look up the records for that tech and it was a virus removal. Since the program was in active memory, it was one of the ones infected with the virus and the main executable was infected.
Ok, this is a simple fix. Reinstalling the software should correct the problem as the virus removal deleted the file. Reinstall will replace the file. I inform the Doctor this and he tells me to go ahead and do it.
Very good then. All I need is the disks. Well there are no disks. It would seem that he didn't like the software at first and so sent the software back to the company for a refund. After playing around with it some more (gee aren't you supposed to uninstall such software when you send it back for a refund?) he found out how to get it to do what he wanted it to do and so continued to use it and grew to like it.
I tell him that unless I have the CD's, I cannot install the software. This earns me much wrath and screaming from the Doctor. The only saving grace for me was the fact that his yelling awoke all the patients in the behavioral health unit (fancy and politically correct way of saying Psych Ward) and so had to divert his attention away from me. A fact I exploited and made a hasty getaway.
Fast forward to today. I get a call into my bosses office where I was taken to task about my not helping this doctor install his software, something that should have had no grief or adaja.
I explain that I could not install the software as the Doctor had unwisely neglected to replace the installation software when he decided that he really did like the software. That without the disks, I could do nothing.
Well this angers my boss. He doesn't like to call his techs to task for things that are not their fault and proceeds to tell me to have a nice day (I was going off shift) and gets on the phone to the doctor. The door closed behind me. This is not a good sign as the door only closes when he's in a meeting...or if he's breaking his foot off in someones ass.
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