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This little nugget from last week, courtesy of our branch office:
It had been a long, baaaaad day for the branch office, one in which nothing worked. They called our IT dude, Cool Mike, and yelled at him because they couldn't FTP a bundle of files to our remote server. Why? Because they used ComCast as an ISP, and ComCast happened to be out in that area today. Not that Cool Mike has anything to do with their ISP.
They were slowly losing their minds. At one point, they were putting the files on a laptop and running the laptop down to the local library, which had free WiFi, in a desperate attempt to get these files to us. Apparently they made it all the way up to the front door of said library only to discover that it closed at seven.
At this point, they literally could have sent the files faster by getting in a car, driving here, and handing me a flash drive.
Finally, they managed to call one of their employees who happened to have a home network ("H'lo?") and frantically rushed the computer to his house to log on and send the files through E-mail, since they didn't have the passwords for the remote FTP server (the passwords always autofilled.) I was intrigued as their adventures filtered through to me over a series of phone calls - how hard, exactly, would they make this for themselves before they actually managed to transmit a file? They had been trying to avoid E-mail because, as they said, "it takes longer." Yeah, about ten minutes longer. You spent four hours trying to save ten minutes. (This on top of the fact that they DIDN'T HAVE AN ISP.)
As a final shot, I asked them if they planned to put the files into a ZIP archive and send it as a package. The response, which I wish I could frame and hang over my desk, was, "We don't have a ZIP drive."
I chose not to disabuse them. They were more or less at the end of the tether by that point.
Love, Who?
It had been a long, baaaaad day for the branch office, one in which nothing worked. They called our IT dude, Cool Mike, and yelled at him because they couldn't FTP a bundle of files to our remote server. Why? Because they used ComCast as an ISP, and ComCast happened to be out in that area today. Not that Cool Mike has anything to do with their ISP.
They were slowly losing their minds. At one point, they were putting the files on a laptop and running the laptop down to the local library, which had free WiFi, in a desperate attempt to get these files to us. Apparently they made it all the way up to the front door of said library only to discover that it closed at seven.
At this point, they literally could have sent the files faster by getting in a car, driving here, and handing me a flash drive.
Finally, they managed to call one of their employees who happened to have a home network ("H'lo?") and frantically rushed the computer to his house to log on and send the files through E-mail, since they didn't have the passwords for the remote FTP server (the passwords always autofilled.) I was intrigued as their adventures filtered through to me over a series of phone calls - how hard, exactly, would they make this for themselves before they actually managed to transmit a file? They had been trying to avoid E-mail because, as they said, "it takes longer." Yeah, about ten minutes longer. You spent four hours trying to save ten minutes. (This on top of the fact that they DIDN'T HAVE AN ISP.)
As a final shot, I asked them if they planned to put the files into a ZIP archive and send it as a package. The response, which I wish I could frame and hang over my desk, was, "We don't have a ZIP drive."
I chose not to disabuse them. They were more or less at the end of the tether by that point.
Love, Who?
I got one!
I AM the evil bastard!
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