Are you kidding me? (Warning: May cause aneurysm)

[Gerrinson]

Ugh.

I had a voicemail that came into the helpdesk from a CW who is infamous for long and mostly pointless messages. After about 3 minutes of rambling about this new vendor and what they want to order (I don't care or need to know, seriously) she finally gets to the crux of the problem: "I need to send them an email but I've never emailed them before so I need to know how to send an email to someone that I've never emailed before so maybe you could come and show me how to do that, please."

....

Ah, good, there goes that aneurysm that was holding back. Come, oh sweet release of Death! Death? I'm ready now. Come over here, please. Please? PLEEEEEEASE!

*sigh* Sadly, I live to deal with the ticket.

For the record, this woman has been working here and using email for over a decade, but apparently has only ever emailed people that she has emailed before.

Please, make the stupid stop!!!

[Dips]

Ask her if she remembers how she sent her first email ever; her head might explode.

[lordlundar]

Ask her if she remembers how she sent her first email ever; her head might explode.

Hey, either way the ticket get's closed.

[draggar]

For the record, this woman has been working here and using email for over a decade, but apparently has only ever emailed people that she has emailed before.

Ask her if she remembers how she sent her first email ever; her head might explode.

Seriously, how did she email the first people? Or did she just (gasp) only reply to emails?

Just send her a link to some Outlook training sites.

[dougall]

Maybe she sends everything to her whole address book

[Der Cute]

I bet if you erased the n2k part of her Outlook/Application data, she'd freak.

I don't know these things.

Hey, don't feel bad. I had a user ask how to email. She'd only used AOL, never Outlook in an enterprise setting. She had no idea how to do this stuff.

And today, I had a user tell me that his other geek friend told him to use Malwarebites. I had to explain that the approach to security is 3 pronged, not 1 pronged. (no debates pls).


Aneurysm? Nah, just gray hairs for me.

Cutenoob

[Gerrinson]

Aneurysm? Nah, just gray hairs for me.

After 3 decades I'm about 50/50 silver to black. I've already had my fill of grey hair.

After discussing it with her, the problem is that she was using the webmail interface instead of Outlook - I didn't ask why as my sanity is more important than that answer.

So, when she clicks to send an email, it doesn't autofill the names as she types. So, clearly, this means she can't email anyone at all. I pointed out that she should just type out the address in the 'To:' field.

Her response: "Oooooh. I didn't think that would work because the computer forgot what I wanted. Also, I don't like the way this looks, can you change the colors back to normal email colors?"

Ticket closed with a bonus of mass neuron suicide in my frontal lobe. I still don't know why she used the webmail, especially since it is noticeably more complex than just clicking the icon for Outlook.

[Chromatix]

Ask her if she remembers how she sent her first email ever; her head might explode.

...and then you find out that she did it by hitting Reply.

[Dips]

I didn't ask why as my sanity is more important than that answer.

Isn't that the truth!