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Old fart calls in to cancel his in-house subscription to his antivirus software and get a refund as it recently renewed.
First, he bitches and moans about the service he received from the store and this and that. Not really sucky as I know what goes on there, most of those complaints are legit gripes.
As par for the course when a client asks to cancel the software I ask them what they are using in it's place. 90% of the time I get a proper answer ("None of your business" does not count as proper), but this one took the cake:
OF: Old fart.
Me: duh.
OF: I'm using Cyber Defender.
Me: Sir, I hate to break it to you but that's a virus itself.
OF: It's a what?
Me: It's a virus known as a fake alert trojan. It's a virus that disguises itself as an antivirus program and it's designed to scare and scam you into handing over your money.
OF: But I have been using it for a year!
SLD's note: At this point maybe he's confusing it with windows defender, so I ask him....
Me: Sir, when you open up the program, it absolutely positively says "Cyber Defender?"
OF: Yes!
Me: You need to get rid of it and go with something that's reputable. Cyber Defender is a virus and it will harm your system.
OF: How can it be bad and a scam if they advertise?
Me: Lots a of scam outfits advertise, it for sure doesn't mean they're legit. Anyone can build a website for a bogus program and have their friends write fake testimonials.
OF: I don't believe you. Show me proof!
Me: Go on google and type in "Cyber Defender." You'll get more than enough proof.
OF: What is your last name, sir?
Me: We don't give out last names (we're not required to but can if a customer asks... but I'm not giving it to this SC).
OF: I had to give my last name, why can't you give yours?!
Me: I can't, sir.
OF: What's your employee number?
Me: We don't have those here.
OF: Whatever just give me my refund!
I did cancel his subscription and sent a refund request, but of course he had to let me hear him bitch about the time to get it and that he's going to tell Cyber Defender "that we're defaming them."
Side note: You may have seen or heard the ads for "Finally fast" or "Double My Speed," right? I thought those were fishy so I looked them up and those sites are a front for - Cyber Defender. I remember the TV ads for Stop Sign - I actually feel bad for the people who fall for that one.
First, he bitches and moans about the service he received from the store and this and that. Not really sucky as I know what goes on there, most of those complaints are legit gripes.
As par for the course when a client asks to cancel the software I ask them what they are using in it's place. 90% of the time I get a proper answer ("None of your business" does not count as proper), but this one took the cake:
OF: Old fart.
Me: duh.
OF: I'm using Cyber Defender.
Me: Sir, I hate to break it to you but that's a virus itself.
OF: It's a what?
Me: It's a virus known as a fake alert trojan. It's a virus that disguises itself as an antivirus program and it's designed to scare and scam you into handing over your money.
OF: But I have been using it for a year!
SLD's note: At this point maybe he's confusing it with windows defender, so I ask him....
Me: Sir, when you open up the program, it absolutely positively says "Cyber Defender?"
OF: Yes!
Me: You need to get rid of it and go with something that's reputable. Cyber Defender is a virus and it will harm your system.
OF: How can it be bad and a scam if they advertise?
Me: Lots a of scam outfits advertise, it for sure doesn't mean they're legit. Anyone can build a website for a bogus program and have their friends write fake testimonials.
OF: I don't believe you. Show me proof!
Me: Go on google and type in "Cyber Defender." You'll get more than enough proof.
OF: What is your last name, sir?
Me: We don't give out last names (we're not required to but can if a customer asks... but I'm not giving it to this SC).
OF: I had to give my last name, why can't you give yours?!
Me: I can't, sir.
OF: What's your employee number?
Me: We don't have those here.
OF: Whatever just give me my refund!
I did cancel his subscription and sent a refund request, but of course he had to let me hear him bitch about the time to get it and that he's going to tell Cyber Defender "that we're defaming them."
Side note: You may have seen or heard the ads for "Finally fast" or "Double My Speed," right? I thought those were fishy so I looked them up and those sites are a front for - Cyber Defender. I remember the TV ads for Stop Sign - I actually feel bad for the people who fall for that one.
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