Who's Your ISP? *Facepalm*

[tropicsgoddess]

The thread title says it all.

ME= yours truly.
SC= stupid customer

Me: <does standard opening spiel>
SC: We can't connect online.
Me: I apologize for the inconvenience. May I have your phone number with area code please?
SC: Um I don't have a land line.
Me: Do you know the <isp> email address on the account?
SC: Uh no.
Me: Do you know the name on the account?
SC: No. we just moved in this house and have <other ISP>'s cable and <isp>'s modem.
Me: Uhhh.....Okay. Do you know who your ISP is? ( I couldn't pull up the customer's info at all).
SC: It's uh <other ISP>
Me: *facepalm* Uh, Ma'am you would need to call <other ISP> to resolve your issue but right you won't be able to connect since you're using a modem that <other ISP> does not support.
SC: Okay, I'll do that.
Me :<does standard closing spiel and call ends>.

[Blade_Raver]

At least they didn't try to get all ignorant and try to make some pointless argument of saying that you gotta get em online because blah blah blah whatever reason lol

[Hawaiian Eskimo]

This bugs me to no end.

Me: "Who is your internet provider?"
Them: "Internet Explorer"

or

Me: "What operating system are you running?"
Them: "Dell"

[godaistudios]

Me: "What operating system are you running?"
Them: "Dell"

I feel your pain...

I will even frequently ask, which version of windows are you running?

And they still reply with Dell, HP, or some other...

sigh.

[Flying Grype]

I had one last week who insisted that her browser was called 'MSN'. Presumably this was IE coming up with an MSN homepage.

[lwb]

I had one last week who insisted that her browser was called 'MSN'. Presumably this was IE coming up with an MSN homepage.

Could have been the old "MSN Explorer"! http://en.wikipedia.org/wiki/Msn_explorer

[paperfiend]

Unfortunately MSN Explorer is still out there... I've run into it on a small but non-negative number of computers when customers call with issues using our web-based email.

Since MSN Explorer is based on nowhere near the most recent version of IE, we basically told them "You need to use a modern browser. Firefox is free." And then people complain because they want to check all their email in the same browser and Firefox doesn't offer the specialized MSN settings. Grr.

There's also an ISP around here that used to (and maybe still does) have a Yahoo-branded browser that gets installed with their connection software. Double grr.