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....At least write something that we don't feel ashamed to have to respond to.
Backstory: I'm one of the people who is assigned to answer emails people send through the company website (besides taking calls... ugh). One of the categories is unhappy with service (real title changed). I stay away from those, but read them from time to time just for my amusement.
Here are some of the ones I read:
1. WTF, really....
SC's email:
WTF!
WTF!
WTF!
Where is my goddamn laptop, it's been in repair for almost 3 week now!
WTF
WTF!
WTF!
I swear, one more week and I going into your store and launching a tirade!
WTF!
WTF!
WTF!
I tell you, you guys suck ass bigtime!
That was the email. Seriously.
2. Boilerplate
The person who responded to the original email used a canned apology template and I guess the customer detected it as such....
SC's email:
Just another boilerplate response. I swear, one more stupid response like that without getting anything done and I'M GOING TO LOSE IT ARRRRRGGGGGGGHHHHH!
3. Awful.
SC's email:
Another week without my laptop. I tell you, I wish (now defunct electronics chain) was still around. YOU GUYS ARE AWEFULLLLLLLLL!!!!!!!!!!!!!!!!!!
4. Thinks she knows more than the tech.
SC's email:
I am writing in hopes that I can get a least half of my onsite service fee refunded.
The tech was not snappy in configuring my wires like he should have been and on top of it he was putting down my internet service and security software installations on my computer. Very rude of him to do so!
Now on to the onsite tech's notes (snipped to only show the relevant info):
"Client's cables behind the desk were a big mess and it took me a while to sort everything out. Also, she was complaining that when her 3 PC's are online her internet speed slows to a crawl. Found out she is using DSL Lite (768kbps), advised client the only real fix as her router is working fine is to upgrade to at least a 3mbps service. Also, she has 4 legit but conflicting antispyware programs on her main PC. Offered to remove them but she refused."
Backstory: I'm one of the people who is assigned to answer emails people send through the company website (besides taking calls... ugh). One of the categories is unhappy with service (real title changed). I stay away from those, but read them from time to time just for my amusement.
Here are some of the ones I read:
1. WTF, really....
SC's email:
WTF!
WTF!
WTF!
Where is my goddamn laptop, it's been in repair for almost 3 week now!
WTF
WTF!
WTF!
I swear, one more week and I going into your store and launching a tirade!
WTF!
WTF!
WTF!
I tell you, you guys suck ass bigtime!
That was the email. Seriously.
2. Boilerplate
The person who responded to the original email used a canned apology template and I guess the customer detected it as such....
SC's email:
Just another boilerplate response. I swear, one more stupid response like that without getting anything done and I'M GOING TO LOSE IT ARRRRRGGGGGGGHHHHH!
3. Awful.
SC's email:
Another week without my laptop. I tell you, I wish (now defunct electronics chain) was still around. YOU GUYS ARE AWEFULLLLLLLLL!!!!!!!!!!!!!!!!!!
4. Thinks she knows more than the tech.
SC's email:
I am writing in hopes that I can get a least half of my onsite service fee refunded.
The tech was not snappy in configuring my wires like he should have been and on top of it he was putting down my internet service and security software installations on my computer. Very rude of him to do so!
Now on to the onsite tech's notes (snipped to only show the relevant info):
"Client's cables behind the desk were a big mess and it took me a while to sort everything out. Also, she was complaining that when her 3 PC's are online her internet speed slows to a crawl. Found out she is using DSL Lite (768kbps), advised client the only real fix as her router is working fine is to upgrade to at least a 3mbps service. Also, she has 4 legit but conflicting antispyware programs on her main PC. Offered to remove them but she refused."
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