If I say, don't do anything..,

[technical.angel]

DON'T DO ANYTHING!!

Staff member calls my personal line (First strike, she's supposed to call the main number). She's getting a weird message in Contribute. I remote in, and try to resolve it. It's saying scary stuff, so I tell her, "Don't do anything, I'm going to call the web admin."

I turn my head to dial him up on another extension, and when I turn back, she's got email open, and opening IE.

So much for being told to not do anything.

[lordlundar]

And managers wonder why IT staff ask if cattle prods are standard equipment.

[technical.angel]

I'm still waiting on my riot gear.........

[lordlundar]

I'm still waiting on my riot gear.........

No no no, that's retail standard equipment for big sales.

[HYHYBT]

I don't know what "Contribute" is, but in general, "don't do anything" could reasonably be interpreted as "don't do anything with that particular program/site/whatever" rather than with the whole computer.

[technical.angel]

Contribute is a web editing software, part of Creative Suite.

[crashhelmet]

That's why i like to shut their screen off and disable their keyboard/mouse when I remote in. Nothing worse than fighting for control of a system with an end-luser.

CH

[Daskinor]

I recently had one of the admin assistants off a remote site get the red hued version of 'windows antivirus.' I webexed in and soon as I saw it I told her.

"do not TOUCH that computer" I am going to get approval to drive down and fix it.

Five seconds later I see she is looking through file folders. I call her back and tell her "do not do anything!"

2 minutes later she is back going through file folders. Obviously trying to delete stuff. I send a force shutdown command and disable the computer account so she cant log back in. She then calls me back complaining that she now can't log in at all, and she has important files to get too.

[technical.angel]

Some people just don't understand the severity of those darn fake AVs.

I just cleaned one of a student computer, and I have a faculty member dropping off his pc for me to clean for the same thing.

[earl colby pottinger]

Porn?

I recently had one of the admin assistants off a remote site get the red hued version of 'windows antivirus.' I webexed in and soon as I saw it I told her.

"do not TOUCH that computer" I am going to get approval to drive down and fix it.

Five seconds later I see she is looking through file folders. I call her back and tell her "do not do anything!"

2 minutes later she is back going through file folders. Obviously trying to delete stuff. I send a force shutdown command and disable the computer account so she cant log back in. She then calls me back complaining that she now can't log in at all, and she has important files to get too.

Looks like she is trying to hide program/files that go against company policy.

[Captain Trips]

Doesn't quite compare to the one I was working with once. I had her laptop on a hard-wire connection trying to fix her Outlook. While I was doing so, she unplugged the cat5 cable and plugged it into the thin client next to her so she could keep working. Without mentioning this to me. I immediately went into panic mode, wondering why my connection suddenly dropped!

As I put it to my manager later, "Nice person. But about as bright as a sack full of rocks."

[Daskinor]

Looks like she is trying to hide program/files that go against company policy.

Yup, glamor shots of herself she was using to post to matchmaking sites. God bless the shadow copy!