Yes, we know.

[technical.angel]

Student "Yes, I was calling into.."
Me: "Let us know that login.live.com is down? Yes, it's been down since yesterday afternoon."
Student "I KNEW that."

We LITERALLY just finished switching our students to Live email, to get them off our system.

And then our ISP loses connection to live. MS thinks it's a case of DNS Cache poisoning.

But, really, come on, we're IT, and we don't know about something that went down almost 24 hours ago??? REALLY???

[Zell]

Oh dear God, we had a similar incident here.

I'm working one day when I try to go to google on my laptop. I get this:



So I try it on a school computer. Same thing. And google wasn't even on that list.

I sat there and thought to myself, "Well...Glad I work in this division of IT and not ComTech! "

Some of our IT divisions have a system set up so that the queue automatically gets updated with a problem sent to an e-mail box. ComTech is one of those who have this system. Out of curiosity, I looked at the Telecom queue. It was absolutely FLOODED with e-mails from teachers, students, etc., all saying, "I CAN'T GET TO GOOGLE!!!!"

Whether this was some prank played by someone in Communications or someone just made a boo boo (a big boo boo, I'd say), it sure was a queuing nightmare for them I'm sure the Help Desk got a bajillion calls, too.

They released a statement on the news website saying, "YES! WE KNOW YOU CAN'T GET TO GOOGLE! PLEASE STOP THE E-MAILS! We're working on it!"

[Eric the Grey]

I get that all the time, but usually when we take things down for maintenance.

See, we send out email to the ENTIRE COMPANY!!!!! and nobody reads them, so when One World goes down, we get calls.

Non-Technically Inclined Individual Who Doesn't Read Email: "Yea, Hi. One World is down?"
Me: "Yup"
NTIIWDRE: "Oh, you know?"
Me: "Yea, it's a planned outage"
NTIIWDRE: "Why didn't anyone tell us?"
Me: "We sent out email to the entire company letting everyone know..."
NTIIWDRE: "Well, I don't have email."
Me; "Everybody in the company has email. Please speak to your supervisor or manager to find out how to log into it."


That is almost always a verbatim conversation.



:cool; Eric the Grey

[mattm04]

And this is not some small issue, it is a big issue. I'm sure they know.

During my School IT Intern days, Facilities had just done some major work on the Science/Math buildings electrical system. As part of the work they replace a small 20 year old generator, with a new much larger generator to also carry the data center. As such the IT dept also replaced the old UPS's with new one with a shorter run time as they now had a generator to run the entire date center. Before that generator only ran the phones and email servers.

Anyway, the genius Facilities people decided to switch from the old to new generator in the middle of the day(whith out any prior notice I might add). It was supposed to only be a few minutes, which turned turned three hours. After about 10-15 minutes all IT service we down, with the exception pf phones asn they had frantically ran a extension cord or three to power them.

Caller: I cant; get my email/e learning/staff grades/portal/work order system/etc
Me: I know. We had a power failure in....

This either resulted in a so what does now power have to do with it or when will it be fixed?

For caller A, you're a idiot for B ask the F***ing idiots in Facilities.

[Geek King]

But, really, come on, we're IT, and we don't know about something that went down almost 24 hours ago??? REALLY???

Of course, once you get users into that mentality, you get into the other side of it: They never call you about issues because they "thought you already knew!" I once had a program down for two days before someone asked me when it would be back up. All I needed to do was bounce the service. Can't win.