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First, some info that should help this be as funny as it felt to me.
I've had, for near on two weeks now, some issue with my ISP. For some reason it's been randomly dropping things like a waitress with a bad case of the shakes. I haven't been able to connect stably for that time, ever since I got home. (Been home bout three weeks now as I recall.) I tried a number of things, and tonight after banging my head against the wall, I said screw it. I'll call tech support. This was, in retrospect, a mistake. My connection is still spotty...and the tech is clueless.
I'll skip past the usual muzak and point you to the curious conversation between Techie and I.
"Thank you for calling <company> may I have your...aw crap (THUD!). (Click...dialtone.)"
Yes. I got hung up on right out of the gate. So I called back. Got a different tech, who must have been a few cubes over.
"Thank you for calling <company> may I have your ID and the name on the acct."
(I respond, and note that I got hung up on.)
"Must have been Steve. (not real name) His chair broke and dumped him into the floor when he leaned back. So how can I help you Mr. Repsac?"
(I detail the problem, and its history, and ask what can be done.)
"Well, I'm looking at it now and you have a great connection! You must be seeing things."
(Did he just call me a liar? Nah...couldn't have. I reaffirm my problem, and state that I'm having massive dropping issues and request him to check the history. A few minutes later I hear a somewhat dissappointed response.)
"Ah...yeah. Guess you actually are having a problem. I...uh, do you have a wireless router? That's your problem. Your wireless router's causing it."
(I inform him, I have no wireless router, and never have had one in the first place.)
"Oh...uh, well...I...see I...do you file share? That's probably it."
(No, no file sharing either.)
"But...I see, well there's this thing that's uploading to the internet, and downloading at the same time, and uh, I uh...that's usually file...hey, what'd you do?"
(Here in I state, slowly so as I don't call him an idiot, that I simply turned off something.)
"The file sharing program right? See, those things can really tax..."
(No. I told him, no file sharing programs. )
"Well then what did you just do? What did you turn off if it wasn't a file sharing program?"
(My response: Opera)
He goes quiet for a moment here, before asking me the million dollar question:
"What's Opera?"
(My response: Like Firefox. Just a browser.)
We go back and forth for a good hour, he's still certain that it's my nonexistant file sharing program, until near the end of the call I mention "Aion" and I hear him mutter "Oh...oh that's the problem!"
Turns out that when I was out of town they had changed my service to a restricted amount. Meaning that I had a max up stream and down stream (Normally I've paid extra for unlimited service.) So when I was dropping, was when I was reaching the maximum speed allowed. The server was forcing me to drop and reset. The reason? They mistook Aion for a file sharing program.
I've had, for near on two weeks now, some issue with my ISP. For some reason it's been randomly dropping things like a waitress with a bad case of the shakes. I haven't been able to connect stably for that time, ever since I got home. (Been home bout three weeks now as I recall.) I tried a number of things, and tonight after banging my head against the wall, I said screw it. I'll call tech support. This was, in retrospect, a mistake. My connection is still spotty...and the tech is clueless.
I'll skip past the usual muzak and point you to the curious conversation between Techie and I.
"Thank you for calling <company> may I have your...aw crap (THUD!). (Click...dialtone.)"
Yes. I got hung up on right out of the gate. So I called back. Got a different tech, who must have been a few cubes over.
"Thank you for calling <company> may I have your ID and the name on the acct."
(I respond, and note that I got hung up on.)
"Must have been Steve. (not real name) His chair broke and dumped him into the floor when he leaned back. So how can I help you Mr. Repsac?"
(I detail the problem, and its history, and ask what can be done.)
"Well, I'm looking at it now and you have a great connection! You must be seeing things."
(Did he just call me a liar? Nah...couldn't have. I reaffirm my problem, and state that I'm having massive dropping issues and request him to check the history. A few minutes later I hear a somewhat dissappointed response.)
"Ah...yeah. Guess you actually are having a problem. I...uh, do you have a wireless router? That's your problem. Your wireless router's causing it."
(I inform him, I have no wireless router, and never have had one in the first place.)
"Oh...uh, well...I...see I...do you file share? That's probably it."
(No, no file sharing either.)
"But...I see, well there's this thing that's uploading to the internet, and downloading at the same time, and uh, I uh...that's usually file...hey, what'd you do?"
(Here in I state, slowly so as I don't call him an idiot, that I simply turned off something.)
"The file sharing program right? See, those things can really tax..."
(No. I told him, no file sharing programs. )
"Well then what did you just do? What did you turn off if it wasn't a file sharing program?"
(My response: Opera)
He goes quiet for a moment here, before asking me the million dollar question:
"What's Opera?"
(My response: Like Firefox. Just a browser.)
We go back and forth for a good hour, he's still certain that it's my nonexistant file sharing program, until near the end of the call I mention "Aion" and I hear him mutter "Oh...oh that's the problem!"
Turns out that when I was out of town they had changed my service to a restricted amount. Meaning that I had a max up stream and down stream (Normally I've paid extra for unlimited service.) So when I was dropping, was when I was reaching the maximum speed allowed. The server was forcing me to drop and reset. The reason? They mistook Aion for a file sharing program.
I AM the evil bastard!
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