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More of a vent and then advice sought on how to deal with dell.
I contacted Dell's Tech Support a few days ago about a USB port that was seemingly not working. They shipped out a replacement motherboard to a tech who then contacted me today.
He called, said "Is now good?" and while I was surprised, I said "Sure" and waited.
Tech showed, replaced what needed to be replaced, turned it back on and then left. No tests, no plugging in of any USB item, nothing. Shortly after he left I was taking the laptop (that was powered on) from the kitchen counter where he'd been working to go sit in my favorite chair. As I was lifting it, the screen went dark and the disk stopped running. The lights were still on and the fan was still going, but everything else shut off. So I restarted, made a mental note of it, and went about my day.
About an hour ago it did the same thing! So I contacted Dell Tech Support again to have it noted that the motherboard/technician/evil pixies that live in the power cord were screwing with my laptop. In the process of chatting with the tech, I tilted the laptop up to get a look at the serial number. It shut down.
So while I waited for the tech to call me I ran an experiment. Turns out the port where the power cord plugs in is loose and when juggled (either with the cord or with my fingernail) it shuts the computer down. So when the tech called me back, I advised him of what I discovered and he said it sounded like the motherboard they sent was faulty and they'd replace it (I have the Super Duper Ultra Mega Warranty). I commented that I'd like them to check the motherboard before sending it out as I'm currently on board #4 (there were modem issues, connectivity issues, USB port issues and now this). I won't get a new board until next Friday at the earliest since Dell needs time to check it before shipping it.
When the part gets here in a week, or more, do I request a different tech, or just keep my fingers crossed that the one they send will remember to TEST MY LAPTOP before leaving?
I contacted Dell's Tech Support a few days ago about a USB port that was seemingly not working. They shipped out a replacement motherboard to a tech who then contacted me today.
He called, said "Is now good?" and while I was surprised, I said "Sure" and waited.
Tech showed, replaced what needed to be replaced, turned it back on and then left. No tests, no plugging in of any USB item, nothing. Shortly after he left I was taking the laptop (that was powered on) from the kitchen counter where he'd been working to go sit in my favorite chair. As I was lifting it, the screen went dark and the disk stopped running. The lights were still on and the fan was still going, but everything else shut off. So I restarted, made a mental note of it, and went about my day.
About an hour ago it did the same thing! So I contacted Dell Tech Support again to have it noted that the motherboard/technician/evil pixies that live in the power cord were screwing with my laptop. In the process of chatting with the tech, I tilted the laptop up to get a look at the serial number. It shut down.
So while I waited for the tech to call me I ran an experiment. Turns out the port where the power cord plugs in is loose and when juggled (either with the cord or with my fingernail) it shuts the computer down. So when the tech called me back, I advised him of what I discovered and he said it sounded like the motherboard they sent was faulty and they'd replace it (I have the Super Duper Ultra Mega Warranty). I commented that I'd like them to check the motherboard before sending it out as I'm currently on board #4 (there were modem issues, connectivity issues, USB port issues and now this). I won't get a new board until next Friday at the earliest since Dell needs time to check it before shipping it.
When the part gets here in a week, or more, do I request a different tech, or just keep my fingers crossed that the one they send will remember to TEST MY LAPTOP before leaving?
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