As a celebration of the fact that I should soon be leaving the movie rental store, I wanted to share this little story 
For a couple months I worked three to five 8hour shifts a week there, because a full-timer had quit and her replacement had also quit before even finishing training. So we were missing a full-timer while head office tried to find us a new one. I generally got a couple days in a row working.
An old man (OM) came in one day with a young boy, maybe 7-10, obviously his grandson. After a while they come up to the counter and rent out a PS2 game - GTA: San Andreas. The OM was obviously getting it for the kid so I said, "This game is MA15+ (restricted to persons over 15yrs), are you sure you want it?" OM says yes.
The next day he comes in, absolutely livid, complaining about the horrible content of the game - shock horror, something called Grand Theft Auto has car stealing, guns, drugs, etc in it. That wasn't his main complaint though, oh, no. He was furious that (supposedly) we rented it to his grandkid. With no adult present or knowing about it, no permission to rent on his account, all that bs.
My boss was the other person on at the time, and he was the first to deal with him. After a minute, he called me over and asked if I knew anything about this.
I recognised the OM, and after hearing his complaint I just said, "I remember hiring this out to you yesterday. You came in with your grandson and you rented it out for him, on your account. When I pointed out the ESRB rating on it you said you still wanted it."
Apparently he didn't think I'd be on two days in a row - he returned the game and left.
I just can't stand it when parents knowingly get out mature stuff for their little kids... And then this guy tries to blame his deliberate disregard for the rating on me. So glad I got to see the look on his face when I called him on it

For a couple months I worked three to five 8hour shifts a week there, because a full-timer had quit and her replacement had also quit before even finishing training. So we were missing a full-timer while head office tried to find us a new one. I generally got a couple days in a row working.
An old man (OM) came in one day with a young boy, maybe 7-10, obviously his grandson. After a while they come up to the counter and rent out a PS2 game - GTA: San Andreas. The OM was obviously getting it for the kid so I said, "This game is MA15+ (restricted to persons over 15yrs), are you sure you want it?" OM says yes.
The next day he comes in, absolutely livid, complaining about the horrible content of the game - shock horror, something called Grand Theft Auto has car stealing, guns, drugs, etc in it. That wasn't his main complaint though, oh, no. He was furious that (supposedly) we rented it to his grandkid. With no adult present or knowing about it, no permission to rent on his account, all that bs.
My boss was the other person on at the time, and he was the first to deal with him. After a minute, he called me over and asked if I knew anything about this.
I recognised the OM, and after hearing his complaint I just said, "I remember hiring this out to you yesterday. You came in with your grandson and you rented it out for him, on your account. When I pointed out the ESRB rating on it you said you still wanted it."
Apparently he didn't think I'd be on two days in a row - he returned the game and left.

I just can't stand it when parents knowingly get out mature stuff for their little kids... And then this guy tries to blame his deliberate disregard for the rating on me. So glad I got to see the look on his face when I called him on it

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