Tales from the Dorkside

[ta2ooed1]

I feel your pain!! One day I was at work and my supervisor came up to my desk :

Sup: "you on a call?"
Me: "No."
Sup: "You are a doofus magnet."
Me: "I'm...sorry?"
Sup: "You're a doofus magnet!! I'm monitoring some of your calls and every person you get is a doofus!!"
Me: "Oh! Hah... yeah really..."
Sup: "No.. seriously... I have never seen anyone else get as many stupid people as you have!! Its rediculous! I just wanted to compliment you, because I wouldn't be able to take it if it was me!"

I think this may be one of the bestest compliments I've ever heard of! Congrats

[F**kYouForCalling]

I think this may be one of the bestest compliments I've ever heard of! Congrats

Thanks!! I used to just complain to the ppl at work when I got SC's... now I have a whole Forum to complain to!

[HappyCthulhu]

Aww

Nice Man: Can I speak to your supervisor?
ME: Uh, sure.
Nice Man: I'm not mad or anything. It's just that I really appreciate everything you've done for me. No one has ever gone so far to try to help me out and provide so many useful options. You're one of the few people out there who really care about the customer. I want to make sure your boss knows about it.

Kara, I think that this was me.
I said the exact same thing to a cell phone rep just a couple of weeks ago.

[Kara]

Kara, I think that this was me.
I said the exact same thing to a cell phone rep just a couple of weeks ago.

This was Tuesday. But trust me, whoever it was you said it to, you made her day.

People forget the impact of even saying a simple "Thanks" to customer service reps. Sure, there are some bad ones out there (they don't last long, but they're around), but there's never any reason that should stop someone from showing appreciation to a rep who really deserves it.

If you want to make a rep cry, just thank them. We really don't hear it often enough.

[Gravekeeper]

This was Tuesday. But trust me, whoever it was you said it to, you made her day.

People forget the impact of even saying a simple "Thanks" to customer service reps. Sure, there are some bad ones out there (they don't last long, but they're around), but there's never any reason that should stop someone from showing appreciation to a rep who really deserves it.

If you want to make a rep cry, just thank them. We really don't hear it often enough.

I'm usually caught completely (and pleasantly) by surprise if they actually take no for an answer the first time. That's how jaded I've become. ><

[Kara]

Like Tommy Boy.

Old Man: Okay, I'll buy from you.
Tommy: Well, that's- Huh?

Sometimes I'm just grasping at straws and throw an offer out there. They accept it and I'm just like, "Oh! Okay then!"

[CrazedClerk]

I'm usually caught completely (and pleasantly) by surprise if they actually take no for an answer the first time. That's how jaded I've become. ><

I second this.

And for the record, all these crazy ass cell phone offers make my life HELL!!

"Yes you CAN get that phone for free but only IF you sign up for a 2 year contract AND mail in the that rebate form AFTER you pay for the phone!"

"but I thought it was free!"

Errrrgh! "Free" does not exist, no charge with conditions does.

"Why is my bill so high?" (often said by person who seems to obviously be black or caribbean)

What I do say: "your bill is high because of.... (explain all charges)"

What I'd LIKE to say: "your bill is high because you ran up your minutes, dumbass!" *click*

And on top of all that, a lot of people that get to me are already pissed off the minute I answer because either they've been waiting over an hour or have been transferred a bazillion times (and how fun do you think it is for me when I discover I have to GASP! Transfer them again!)

[Kara]

Errrrgh! "Free" does not exist, no charge with conditions does.

What's especially fun is that the state of California charges tax on the original price of a phone. And their sales tax rate is the steepest in the nation. So a free phone, even if it's instantly free with no rebates to mess with, still costs like $20-$25. I've had some phones that go for $30 and have an equal or greater sales tax go along with it.

Of course, do customers yell at the Governator? No, it's obviously my fault, even though my company doesn't see one red cent of any tax charged. Not just for sales tax, but all the funny little Federal, State, County, and even City taxes and fees that go along with cell phone service are always the fault of the company. Whenever you hear people screaming about "hidden fees" and such, these are what they're usually talking about. They don't realize that if they cancel me and go to my nemeses (nemesi, nemesii, nemesises? I remember there was a hilarious bit featuring the correct wordage from "Mystery Men," and I can't remember what the right one is), they'll be hit with the exact same taxes and surcharges.

Then there's Oregon, which has no sales tax at all. Must be nice, though I'm sure they pay for it elsewhere.

[Gravekeeper]

What's especially fun is that the state of California charges tax on the original price of a phone. And their sales tax rate is the steepest in the nation. So a free phone, even if it's instantly free with no rebates to mess with, still costs like $20-$25. I've had some phones that go for $30 and have an equal or greater sales tax go along with it.

Of course, do customers yell at the Governator? No, it's obviously my fault, even though my company doesn't see one red cent of any tax charged. Not just for sales tax, but all the funny little Federal, State, County, and even City taxes and fees that go along with cell phone service are always the fault of the company. Whenever you hear people screaming about "hidden fees" and such, these are what they're usually talking about. They don't realize that if they cancel me and go to my nemeses (nemesi, nemesii, nemesises? I remember there was a hilarious bit featuring the correct wordage from "Mystery Men," and I can't remember what the right one is), they'll be hit with the exact same taxes and surcharges.

Then there's Oregon, which has no sales tax at all. Must be nice, though I'm sure they pay for it elsewhere.

Ever had to deal with the joy of treaty numbers? Thats the other thing that comes in at night with the 867 crew. The reserve crew....

I can only recall ever having one call from Oregon...he was kind of anal about that tax thing. He seemed to think that because he wasn't taxed at home that meant he was tax immune regardless of where he was at the moment or where he was ordering from presently. Explaining to him that thats not how the world works was an uphill battle. ><

[Banrion]

When I upgraded to digital cable back in February, we had to have an installer come out, and he was really nice, he played with the cat who is scared of all strangers, EXCEPT the ones who are only there to work, he was efficient, he called 10 mins before he got there to make sure I was home, all around something you don't see alot of in in-home techs. As soon as he left, I got on the phone and called Comcast, and sat in queue for 20 mins to talk to someone to tell them how awesome he was. He had happened to mention that he worked for a sub-contractor, so I figured calling the big boss company would only help him out that much more. The Rep I got on the phone at first was confused, I talked to him for like 10 mins to tell him how good the installer was, and that I wanted to make sure that it got passed on.

About 3 weeks later, I got confirmation that it was passed on, I actually got a Thank You card, signed by the owner of the sub-contracting firm, and the installer!!