The Express Customer

[purplecat41877]

Yesterday, a customer came up to the service desk and mentioned to my service desk coworker and I that there were a couple customers in the express line that had a bunch of soda. Where I work, if the express checker sees a customer start to enter the express lane with a bunch of items, they can tell the customer that it's an express lane but if the customer starts loading their stuff onto the belt, the express checker is not allowed to send the customer away.

The customer mentioned that the other groceries stores don't do this to the customer. He even got argumentative and my service desk coworker pointed out that he was on camera.

I rang up the customer's groceries at the service desk. He even said that he was never shopping in the store again. Personally, I hope he holds true to his word. He was soooo argumentative about our express line policy that my service desk coworker had to tell him to leave.

I mentioned to my coworker that I would have told him to get out. My coworker informed the store director about the situation with that particular customer.

[LabCat]

Like the Roid dude on the other thread: this guy probably has small shrunken testicles to get so worked up over the express lane situation.

[DGoddessChardonnay]

Like the Roid dude on the other thread: this guy probably has small shrunken testicles to get so worked up over the express lane situation.

Not to mention the small brain that had shrunken down to maybe 3 braincells, of which two are missing and the third was was probably out looking for the missing 2.

Which meant basically that his level of comprehension was none to speak of and the counterinformation he was receiving was about to cause brain meltdown.

Can anyone come of with a more logical explanation for these types of arguers?

[Kara]

When I was at Kroger, if I was on the Express lane and we weren't very busy, I had no problem allowing people through with several more items (not a loaded cart, but an "average" amount of items). We were allowed to refuse people, so when there were lines all the way back to bakery and someone thought we wouldn't notice the groceries in her cart piled to the ceiling and tried to sneak into the Express lane, we told them they'd have to go through another lane.

The ones that always irritated me were the ones who'd have 50 jars of baby food or bottles and bottles of pop and thought they could slip through.

SC: But it's 1 item!
ME: No, it's more than 12 of the same item. You'll need to go through one of the regular lanes!
SC: COME ON! I'm running late, and basketball practice is over in 10 minutes, and blah blah blah.

You should have thought of that sooner. Get an earlier start next time.

[Andara Bledin]

I never complain to the checkers if some joker is in the Express lane with too many items.

I will, however, make snarky comments at the jerk with too many items. When people are sucky, I'll call 'em on it.

^-.-^

[Kiwi]

Ive never been rude to a checker about that kind of policy

but...

I HATE it when I have a jug of milk and some numbnuts has a trolley in the express lane and the staff cant or dont tell them to hoof it to another counter!!!!

[greensinestro]

One of my all time pet peeves are express lanes. The baby food jars really irks me because I cannot count the number of people I have seen use that ploy "But it's only one item!" One time, I saw a lady bitching that the twelve pack of Coca Cola counted as twelve items and that the customer ahead of her should not be allowed to go through the express line. All she had was this twelve pack of Coke, a loaf of bread, and a box of cereal. Next thing you know, she'll say each slice of bread counts as one item each, let alone each Froot Loop in the box is one item each.

[Estil]

I too hate it when people abuse the express (or actually I call it slow lane; you'll see why) lane. As you all pointed out, it's not fair to the people who really need it, it's not fair to the checker (since they get NO bagging help at express) and it's not fair to the customer themselves since the way our slow lane is set up, it's much smaller, only one bag rack, I have to bag everything myself, plus I must get their shopping cart in position before we can begin. All told, the "customer in a hurry" now must wait even longer to get through the 25 item order (express lane is <15) than they would have had they gone through a standard checklane. Hopefully they'll know better next time.

[HALFHUMANHALFZOMBIE]

I knew a co-worker who was very strict on Express. You come to the till with more than 8 items (even nine) she won't serve you.

[BookstoreEscapee]

A 12-pack of soda is 12 items? That's the dumbest thing I've ever heard!

[Becks]

One time, I saw a lady bitching that the twelve pack of Coca Cola counted as twelve items and that she should not be allowed to go through the express line. All she had was this twelve pack of Coke, a loaf of bread, and a box of cereal. Next thing you know, she'll say each slice of bread counts as one item each, let alone each Froot Loop in the box is one item each.

Wow. That woman is proof that some people are nitpicky and complain just to complain.

But still.

I give this a big ol'

[HALFHUMANHALFZOMBIE]

One of my all time pet peeves are express lanes. The baby food jars really irks me because I cannot count the number of people I have seen use that ploy "But it's only one item!" One time, I saw a lady bitching that the twelve pack of Coca Cola counted as twelve items and that she should not be allowed to go through the express line. All she had was this twelve pack of Coke, a loaf of bread, and a box of cereal. Next thing you know, she'll say each slice of bread counts as one item each, let alone each Froot Loop in the box is one item each.

Speak unless you've been criticized, moron!!

[greensinestro]

A 12-pack of soda is 12 items? That's the dumbest thing I've ever heard!

Some people have actually done that. I've seen it with a six pack of beer, a 24 pack of Coca Cola.......and in the time it takes to argue crap like this, the person making the stink about it could have been served and on their way home.

[HALFHUMANHALFZOMBIE]

Some people have actually done that. I've seen it with a six pack of beer, a 24 pack of Coca Cola.......and in the time it takes to argue crap like this, the person making the stink about it could have been served and on their way home.

#1 You think it's more than 10 why didn't you go to a regular line.
#2 Control your temper
#3 Why make a stink about it.

Can someone please explain to me how someone could get pissed all of a sudden for something they did that is obviously their fault and is so irate about it?

[Bloodsoul]

Because they hate to wait in line and are trying to find any excuse to get served first.. what they don't realize is that they are delaying the process. Thusly proving their idoicy. Yay! ^_^