Listening is still too hard for them

[Moirae]

All I can say is wow.

[air914]

Tell him to "download" the Internet....... remember that one??

I've been guilty of calling our electric co. and telling them that I was my husband - and giving them all of his pertinent information........ of course the person on the end didn't believe I was my husband.... but it finally got me what I needed..... Heck, what can they say?? Um, I'm sorry, I don't believe you are a man??? Then you just come back with, "oh my gosh, I can't believe you treat your customers like this - I need to speak to a supervisor - how dare you question my sexuality?"
(now that's a "smart" customer i think ) Sure the customer service person didn't love me - but I got done what I needed done and now my name is on the account for the future.......

[DGoddessChardonnay]

Hard to imagine why the sister isn't on the account, isn't it?

[pbmods]

Tell him to "download" the Internet....... remember that one??

I've been guilty of calling our electric co. and telling them that I was my husband - and giving them all of his pertinent information........ of course the person on the end didn't believe I was my husband.... but it finally got me what I needed..... Heck, what can they say?? Um, I'm sorry, I don't believe you are a man??? Then you just come back with, "oh my gosh, I can't believe you treat your customers like this - I need to speak to a supervisor - how dare you question my sexuality?"
(now that's a "smart" customer i think ) Sure the customer service person didn't love me - but I got done what I needed done and now my name is on the account for the future.......

No such thing as joint responsibility / account ownership?

[Banrion]

A lot of people don't really understand the difference between DSL and high-speed internet. As for asking to make changes after you told him only his sister could, he needs someone to explain the difference between boys and girls apparently.

And just wait. FOIS is coming. I have gotten 3 notices now from Comcast that FOIS will be available in my area 09/01/06. Poor PJ is gonna have to take a vacation when that happens in her area. (if it hasn't already. I don't know if the east is leading the FOIS revolution, or coming in on the tail)

[dragonflygrrl]

I get kids coming into the store that want to get new phones, but aren't allowed to make changes to Daddy's account. The various reactions I have gotten to "I'm sorry, only [daddy's name] can make changes to the account." have been pretty entertaining.

The Pouter:
Uh, this is like so unfair. Why won't you just let me do it? *blows out sulkily and sits down as though to "outwait" me*

The Liar:
My dad knows your boss, and your boss said I could do it.
-OR-
Your other store does this for me all the time. (So then why are you here?)

The Crier:
But if my dad finds out I broke another phone, he'll be like, so angry! *breaks down in crocodile tears*

The Briber:
How about will you do it if I pay, like, a little extra? *attempts to look crafty, only succeeds in looking silly* (Where do these kids get all this money? I was apparently underpaid as a teenager!)

They are especially fun when they can't verify the account at all, so I can't even look it up. Then they try all of the above to try and get me to somehow hack into our system. Of course, a goodly number of our teenaged customers are delightful kids that don't ask for stupid things, or cry and whine when they can't get what they want. They just don't seem to stick in the memory quite the same way!