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Had two very very very pointless complaints yesterday.
No Lemon Lemonade
Co-worker was serving a lady. She asked for a lime and lemonade.
For people who don't know this, but in bars, the lemonade comes out a barrel, just like beer or lager. It is a thick syrupy substance, and is mixed with soda water when it comes out the gun. So, like beer and lager, the syrup eventually runs out and needs to be changed, unfortunately, there is no way of knowing when it needs changed until a customer says so.
The woman went mad at my co-worker!
SC: I asked for lime and lemonade! You gave me lime and soda! Soda! I asked for lime and lemonade! Are you trying to rip me off??
CW: Oh, I know whats wrong, the lemonade is empty, I'll just go change it and I'll make you a fresh drink.
Co worker sorted it out, and gave her a fresh drink.
SC: You gave me a lime and soda.
CW: Yes, but here's a replacement, sometimes the lemonade runs out, I am sorry about that.
SC: Get me your supervisor.
Dreaded words, this meant I had to deal with her.
Me: Hi, what seems to be the problem?
SC: I asked for a lime and lemonade, she gave me a lime and soda.
Me: Ah, OK, has she given you a replacement drink?
SC: Yes, but I asked for a lime and lemonade.
Me: And...
SC: And I got a lime and soda.
Me: Yes, but here is the correct drink, the lemonade just needed replacing.
SC: I asked for a lime and lemonade.
Me: Which this is *points at replacement drink*
SC: She gave me a lime and soda.
Me: Which has been taken care of. Is there anything else?
SC: She gave me a lime and soda.
Me: OK then, good day to you!
I have no idea what her problem was.
We are not asking for more money!!
Another co-worker was ringing through some meals. His total came to £24-something. The customer paid £25 and recieved his change. Unfortunately, my co-worker accidentally hit the wrong button, and typed in that the customer had only paid £15. This meant that the till automatically printed on his reciept that he owed more money, which he didn't.
CW: Ok, on your reciept it says you owe money, but just ignore it, it was my mistake and it has been corrected.
SC: I AM NOT PAYING YOU ANOTHER PENNY! DON'T YOU DARE TRY AND RIP ME OFF!
CW: That's what I'm telling you, you don't owe anything.
SC: DON'T YOU DARE COME OVER TO MY FAMILY ASKING FOR MORE MONEY!
He walked away, he grabbed another co-worker and shoved the reciept into her hands, asking for it to be explained. She told him the exact same thing he did.
SC: GET ME YOUR SUPERVISOR!!
Me:
I go over, he hands me the reciept.
SC: WHY ARE YOU ASKING ME FOR MORE MONEY!
Me: We're not! You have paid in full its OK. You paid £25 right?
SC: Yes.
Me: Well, instead of hitting number 2 on the til, my co-worker hit number 1, meaning the register thinks you only paid £15, and therefore owe money. But he has seen this mistake, corrected it, and explained it to you, as has my other co-worker and myself.
SC: Fine! I just wanted to hear you say it.
Me: Ok then, enjoy your meals.
SC: BUT WE'RE NOT PAYING ANY MORE MONEY!!
ARRRRRRRRRRRRRGHHH!
Ah well, tomorrow is my last shift
No Lemon Lemonade
Co-worker was serving a lady. She asked for a lime and lemonade.
For people who don't know this, but in bars, the lemonade comes out a barrel, just like beer or lager. It is a thick syrupy substance, and is mixed with soda water when it comes out the gun. So, like beer and lager, the syrup eventually runs out and needs to be changed, unfortunately, there is no way of knowing when it needs changed until a customer says so.
The woman went mad at my co-worker!
SC: I asked for lime and lemonade! You gave me lime and soda! Soda! I asked for lime and lemonade! Are you trying to rip me off??
CW: Oh, I know whats wrong, the lemonade is empty, I'll just go change it and I'll make you a fresh drink.
Co worker sorted it out, and gave her a fresh drink.
SC: You gave me a lime and soda.
CW: Yes, but here's a replacement, sometimes the lemonade runs out, I am sorry about that.
SC: Get me your supervisor.
Dreaded words, this meant I had to deal with her.
Me: Hi, what seems to be the problem?
SC: I asked for a lime and lemonade, she gave me a lime and soda.
Me: Ah, OK, has she given you a replacement drink?
SC: Yes, but I asked for a lime and lemonade.
Me: And...
SC: And I got a lime and soda.
Me: Yes, but here is the correct drink, the lemonade just needed replacing.
SC: I asked for a lime and lemonade.
Me: Which this is *points at replacement drink*
SC: She gave me a lime and soda.
Me: Which has been taken care of. Is there anything else?
SC: She gave me a lime and soda.
Me: OK then, good day to you!
I have no idea what her problem was.
We are not asking for more money!!
Another co-worker was ringing through some meals. His total came to £24-something. The customer paid £25 and recieved his change. Unfortunately, my co-worker accidentally hit the wrong button, and typed in that the customer had only paid £15. This meant that the till automatically printed on his reciept that he owed more money, which he didn't.
CW: Ok, on your reciept it says you owe money, but just ignore it, it was my mistake and it has been corrected.
SC: I AM NOT PAYING YOU ANOTHER PENNY! DON'T YOU DARE TRY AND RIP ME OFF!
CW: That's what I'm telling you, you don't owe anything.
SC: DON'T YOU DARE COME OVER TO MY FAMILY ASKING FOR MORE MONEY!
He walked away, he grabbed another co-worker and shoved the reciept into her hands, asking for it to be explained. She told him the exact same thing he did.
SC: GET ME YOUR SUPERVISOR!!
Me:
I go over, he hands me the reciept.
SC: WHY ARE YOU ASKING ME FOR MORE MONEY!
Me: We're not! You have paid in full its OK. You paid £25 right?
SC: Yes.
Me: Well, instead of hitting number 2 on the til, my co-worker hit number 1, meaning the register thinks you only paid £15, and therefore owe money. But he has seen this mistake, corrected it, and explained it to you, as has my other co-worker and myself.
SC: Fine! I just wanted to hear you say it.
Me: Ok then, enjoy your meals.
SC: BUT WE'RE NOT PAYING ANY MORE MONEY!!
ARRRRRRRRRRRRRGHHH!
Ah well, tomorrow is my last shift
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