What did you do to the bagger?

[JuniorMintz]

Doesn't it even say in the TOS when you sign up for this place that CS does not condone revenge? We all get annoyed when people don't read the signs or the fine print at our jobs, so why complain that revenge stories aren't allowed? Read the signs, so to speak, and if you must get revenge on someone just don't brag about it. Laugh quietly to yourself. It's what I do.

[Mixed Bag]

We all get annoyed when people don't read the signs or the fine print at our jobs

Eloquently you indiretly compare:

customerssuck.com member: infracts on a broad abstact aspect of human nature weeks or months after reading a warning

SC: disregards rules regarding specific acts when sign is there then, in large print or in one's hand


But you're right on your main point too.

[norrina]

Baggers know how to bag groceries and the only reason her bread was squished is because she must have done something to piss the bagger off.

Actually, I'm going to have to say that some baggers DON'T know how to bag properly. I was in line behind a lady yesterday who had purchased, among other things, a package of ground meat, and some fresh peaches. I watched as the bagger put the package of ground meat directly into a bag and then tossed the fresh peaches in after. The customer, while seeming a bit dense, had not been difficult or particularly annoying.

The lady checking out either didn't notice or didn't care, because she didn't say anything or move one of the items to another bag. Raw meat and fresh produce, particularly produce that is likely to be eaten raw, are never a good combination though.

[KayEm]

I agree with Broomjockey. I've never been complimented by a single customer either. Not once. They see the imbalance of power in our situations and use it to the fullest extent. And they don't see their own sucky behaviour ? Of course they do. You can tell by how power crazed they act. It's like they think to themselves "I'm in the drivers seat now, you little serf-peon, and I can treat you anyway I want"

I won't argue anymore on the revenge issue, but I do disagree with the idea that customers don't know they are being sucky.

[AFpheonix]

I've found that if I make my behavior beyond reproach, that I tend to embarrass my SC's into better behavior. I've even gotten several apologies from people that got all guilty that they were yelling and throwing tantrums at me when I had my inflappable mode going. If they continue to be SC's, they will find that they will not get the "above and beyond" treatment from us in my pharmacy, but will only recieve "adequate" service.

Quite a few customers that started out as complete asses have been won over by us, and are now quite a kick to get along with.

If you're nice to me, I will work my kiester off for you. If you don't, well, then you get to spend a lot more time calling around for stuff, because I won't do it for you, and I play dumb very convincingly. I will never put any of my patients in a compromising situation, though, either through tampering with their pills or what have you. It's simply too unethical.

[Lace Neil Singer]

If a customer's being sucky to me, they will get the minimum of service. I will also go jobsworthy and refuse them a parking refund, even if they're just 1 pence off the minimum total. I consider the best revenge to be hugging the knowledge that as soon as I get off work I'm coming on here and bitching about them to myself for the rest of my shift. That and sticking my middle finger up at them under the till.

[air914]

Actually, I'm going to have to say that some baggers DON'T know how to bag properly. I was in line behind a lady yesterday who had purchased, among other things, a package of ground meat, and some fresh peaches. I watched as the bagger put the package of ground meat directly into a bag and then tossed the fresh peaches in after. The customer, while seeming a bit dense, had not been difficult or particularly annoying.

The lady checking out either didn't notice or didn't care, because she didn't say anything or move one of the items to another bag. Raw meat and fresh produce, particularly produce that is likely to be eaten raw, are never a good combination though.

Gotta agree w/ this sometimes. I've rarely run into a bagger that knows how to bag. And most of the time I get the cashier that wants to whine to me about how sucky their job is, etc. etc. - that's why I use the self-checkout! Yeah for that!!! I've definitey had baggers bag stuff strangely - and that's even AFTER I've loaded it onto the conveyer belt thing in an order or in at least "sections" - you know, frozen food goes w/ frozen food - dry food goes w/ dry food - cleaning products go w/ cleaning products - and then I'll end up w/ a bag that has frozen food, toilet cleaner, and cereal all in one bag....

i've always been afraid of pissing off waiters b/c of horror stories - my husband won't ever send anything back - if I do, I try to be really really nice to the waiter b/c I'm only sending it back b/c it is either a) undercooked and could poison me, b) completely not what I asked for or I specifically asked for something not to be on it and it is drowning in it (like I ask for no cheese and there's a pound of cheese right on top of it)...... I always pray that they aren't doing anything to my food....... I'm always very nice about it and all..... never yell or act like their idiots..... and I haven't died yet so I'm still praying that my food is always okay

[phillippbo]

If a customer's being sucky to me, they will get the minimum of service.

That's me through and through. I've always said that the difference between everything I could possibly do and the minimum I'm required to do may be a few cross words. Even then, though, I'd have to be in a really bad mood to not at least go a little further than required. Funny thing, though, the customers that I've had compliment me on how good my service was and how far I went to help them were the suckiest ones who I only did the minimum I'm required. Makes me wonder how little the sucky employees do.

I have had a few times that I can recall where I was so mad at an extremely sucky customer that I blindly made stupid mistakes like putting the wrong things together in a bag or changing something on their account that shouldn't be changed. I work hard not to let that happen, but we're all human and sometimes someone pushes us so far we just can't help ourselves (or don't realize we did it). I can understand both the sentiment of taking the high road, and the idea of taking out revenge. I have to say that I try to take the high road, but most of the time if a customer is sucky I do the minimum I'm required to do and little or nothing more. I'm not going to bend over backward for a customer who doesn't at least treat me like a fellow human being. Don't even get me started on the ones who've disconnected for nonpayment and THEN are sucky and make demands...

EDIT

I forgot to mention that way back in the day when I worked for "The Beef People", they brought in a trainer from the company that made our bags to show us how to bag groceries. There's a lot more to it than most people think! At any rate, after three days worth (24 working hours solid) of cashiers pretend ringing up orders, and baggers bagging them, we finally had the hang of it. I don't remember most of the pointers for dealing specifically with plastic bags, other than its almost never necessary to double-bag, but I do remember that with paper, when we were done with bagging it, they would cut the edges of the bag making it fold open like a banana. If the groceries went all over the place, we had to do it again. If they stayed in place in a neat stack, we passed. (Though the contents of the bag were carefully picked out by the trainer so it would actually be possible. There are some things that you simply can't do this with - like frozen turkeys.) Needless to say, I was darn good at what I did, and some customers wouldn't let anybody else touch their groceries.

On a side note, I can't believe that some grocery stores still have paper. Way back in the early 90's when I worked at the Dixie, a plastic bag cost the company $0.0003 (or something like that) while a paper bag cost $0.03. Needless to say, they pushed plastic...

[Jester]

i've always been afraid of pissing off waiters b/c of horror stories - my husband won't ever send anything back - if I do, I try to be really really nice to the waiter...

Folks, from the food service industry, let me tell you....if there is something wrong with your food, you are not being an SC by sending it back. Honestly. If you are an ASS about it, that is one thing, but if the kitchen screwed up and over/undercooked it, made it wrong, put something on or left something off that we shouldn't have, or I rang it in wrong, whatever, I want to know about it so that I can fix it and make sure that your dining experience is the best it can be! Seriously. My friend just yesterday didn't want to send back her overcooked fries, but I told her, hey, tell me about this....and I got her NEW chicken fingers and NEW fries, and she was very happy. THAT is customer service, and I take it seriously. So if something is honestly wrong, and you are polite about it, do not worry about sending food back.


On the subject of revenge, I find the best revenge is the type you don't enact, but someone else does. Perfect example: young entitled SC punk comes into my bar when I am jammed. Orders some high end drink, pays for it, tastes it, decides it is not good. Ask for something else. Fine, no problem....I make him (per his request) a top shelf long island iced tea. I make it PERFECTLY. He tastes it, doesn't like it, wants something else. Remember, this is all going on when I am three deep at a long bar, by myself. I am thinking, "What is wrong with this punk?" but am all ready to make him a third drink (while grumbling internally), but never get the chance. Because my manager was there, saw the whole thing, and figured enough was enough. Told the dude it was time for him to go, and no, we were not refunding his money. Enough jerking the chain of the bartender. Out! At that moment, I worshipped my manager.


By the way, the great thing about being a bartender and about being a magician is I can be more of a smartass to SC's than most other jobs....ESPECIALLY as a magician. Examples:

SC: "Can you make my ex-wife/ex-husband/brother/sister/whatever disappear?"
ME: "Not until I finish doing the same thing for the other million people who asked me the same question."

SC: "Can you make me thinner/better looking?"
ME: "I do magic, not miracles."

SC: "Can you make the check disappear?"
ME: "No, but I can double it if you're not careful, pal."

I often pick on the self-appointed jerk in any group, much to the amusement of his compatriots, and my favorite example of this was the one time I was doing magic at a table of six. They all spoke perfect English, but were Hispanic, and the one guy kept making smartass comments in Spanish to his friends. I speak enough Spanish to know the gist of what he was saying, but I played dumb for quite awhile. Finally, at the climax of my last trick, he started to say something again, assuming I was clueless, and I turned to him and said with a smile, in a perfect accent, "Callete, pendejo!" [Basically "Shut the hell up, asshole!", for you not Spanish speakers.] His mouth dropped, his friends roared their laughter, and even he had to admit it was funny.

Amazing what I can get away with when I say it with a smile. Heck, true story...in March I got a gig to do a birthday party in Las Vegas, my fee PLUS all expenses paid. But the way I got the dude's attention? When he was smarting off while I was performing, I turned to him, in the middle of the trick, and said "Shut the fuck up!" and then went right back to the trick. That got his attention, as he was not used to be talked to like that, and he instantly became a huge fan.

[HYHYBT]

I don't think the revenge section's been back up since the *first* hack... but it's kinda nice someone else remembers it

Anyway, did you ever find out why the bread was squished?

For the record, the closest I come is along the lines of not pointing out their order would be cheaper with medium fries instead of small, to make a meal. So they get exactly what they asked for at the posted price, which is hardly cause for complaint but had they been remotely polite I could have saved them, depending on the sandwich, up to a dollar.

[Ree]

I don't think the revenge section's been back up since the *first* hack... but it's kinda nice someone else remembers it

As I said, since I have been a member, revenge has never been condoned, and I joined after that hack, obviously.

[Anakah]

When I worked for Mikasa if someone was too lazy to take their dishes down to their car and wanted to take one of our carts, one of us had to do a carry out and go to their car with them. Though we were just there for the safety of the carts--the customers assumed we became their personal slaves.

This one woman would always make me lift the dishes and pack her car! She always bought a load of crap and assumed I was her packing slave. So when I found out the store was closing, the last time I had to take her stuff to her car, I ran over her toe with the cart. LOL HA! And she was in sandals. Oops. Muuhahaahaa

[Ree]

So when I found out the store was closing, the last time I had to take her stuff to her car, I ran over her toe with the cart. LOL HA! And she was in sandals. Oops. Muuhahaahaa

I really hope that was accidental, and not on purpose.
This site doesn't condone intentional physical acts of revenge against customers.

[Ljt09863]

when i was a cashier at a grocery store, there was this one time that a lady made me so mad that as i put her eggs in a bag, i squeezed my hands into fists( not to threaten her, more to release my own anger in a quiet way), and heard some of her eggs break. no Ree, it wasn't revenge. i was irritated and pyhsically did something without thinking of it first, and ended up breaking her eggs. although you might consider it revenge when i throw in the fact that i didn't tell the lady her eggs broke.

[repsac]

Harmless revenge.

There has only been two times where I can honestly say I got revenge on a customer. Both times the customer really deserved it.

One time, I had a guy giving me a hard time about exchanging his propane tank. I was head cashier at the time, and the only one on duty. That, compounded with all the managers in a meeting had me as the only real MOD at the time. (Lowe's policy is strange). So, I was having to answer questions to a customer on the phone, run down a refill of twenties to a register, and deal with this guy. The man had gotten seriously irate with me, going on and on about how HE was special because he knew people. So, when I went to get his tank finally, I conveniently picked one I knew to be completely empty. He takes the tank, comments how it's so light to which I say. "Usually means they're empty, but that yellow tag means it's full." He took the tank and left. (that particular tank had a hole in it. It had leaked all the fuel out and given us quite a scare, but beyond that was harmless. We actually used it as a demonstrator what to look for. (Ring, valve, what not) It also kept getting sold and returned. Became something of a running gag.

He was very polite when he returned it too.


The other one happened around christmas, and wasn't my doing. I helped, but it wasn't intentional.

Customer wanted a tree. Not only did they want a certain type, but a specific one. One we didn't have live. Sure, we had it artificial, but no, she wanted live.

Great.

The ZM for that area fought, dug and finally came up with one the lady was happy with. "Come help me load this thing." he says to me, and I grab a good bit of twine. Heading out the lady wanted this tree tied to the roof of her car. The ZM grinned, and looked to me. We tied that tree down good. Never heard from the lady again either.

Here's what we did:

1.) The tree was tied with the trunk facing the car trunk. This would cause the needles to all be blown off.

2.) The tree was tied through the passenger side door posts, looped around twice, and then the window rolled up. That way it wouldn't "slide"

3.) The tree and twine were then tied again, the same way as done on the passenger side, on the driver's side.

4.) ZM tied a rather tight knot, but no slip knot.


So, this meant that:

When the customer got home, not only did they have a tree tied to the roof of the car, but the tree was tied in such a way that it was physically impossible for them to get out. The knot was atop the tree, so they couldn't reach it from inside. Meaning someone would have to come out and cut the twine for them to get loose.

As she left I looked to the zm. "You know," I said. "I just realised, she'll never be able to get out of there." looking to me he grinned. "Yeah. I know." he said and then left.