Boy, did I let these SC's have it. (long)

[queenbb]

im also in san diego, and it was hard for all of us and to see how these people acted i might have done the same thing.

i was evacuated (north county on the edge of the witch fire) as well as the place that i work, which is the north county westfeild shopping center so it was right across the street from our store.

there have been so many stories that i have heard that were heartwarming, and then the people come out who just cant seem to understand the situation, and then the scammers.

2 of my co workers (who work in the same area as i do lost their homes, but thankfully all of them are safe as well as the rest of my family and friends and at this point that is all that matters.

on sunday i had it happen that when the fires started one of the guys who lost his home (and on the first day no less) left to evacuate his home, he came back to work because there was nothing else he could really do. about that time i had a customer who came in who had pre ordered a tire, and wanted to install it. he says to me you know there is a fire in poway right. i replied that i did and that one of our mechanics had to evacuate his home.

he went sheet white and started to get figity. well can you do the tire in 5 mins so i can get home to clear out my home.

at this point i said to him, look if its between a tire and your family and home go to your family and home, the tire will still be here, you paid for it we will not sell it and if by chance we do loose our store, we will get you another tire some how.

he ran off and i havent seen him since, i hope that he is ok.

[JustADude]

I feel for ya, Kus, I really do, and I hope there's no more tragedy out your way than has already happened.

I've heard that hopeless voice before, seen that look... hell, HAD that look... and to compare that kind of complete, utter, soul-scarring despair to the ing INCONVENIENCE of having to wait for a furniture delivery... that just makes my blood boil.

Anyone who would throw a snit-fit in a situation like that is less than a human being. They're a soul-blackened monster, and I sincerely wish that they get EXACTLY what they deserve for their callous heartlessness, and very soon.

[bean]

It's a good thing I wasn't working when this happened. I have a very, very short fuse. I would have wound up in a screaming match with these assholes.

"WAH THE ENTIRE CITY IS ON FIRE AND IT MADE MY FURNITURE LATE WHAT ARE YOU GONNA DO?"

"I'm gonna cuss you out in 5 languages before I beat you over the head"

[DistantStar]

Good Lord. There are no words for those...I don't even know what to call them.

I'm up in Idaho and we had a large fire right on our doorsteps back in August -- I mean, if the firefighters hadn't gotten here when they did, the town probably would have been gone -- and a lot of businesses ended up closing for a few days, including where I work. I can't fathom getting those kinds of responses; when I told people we were closing because of the fire (smoke and they wanted us off the road, there's one road into town and that's it!) they were totally understanding.

I recommend going off on those people. I don't know how you didn't scream at all three. You are a better human than I am! If somebody had gotten an attitude with me, they would have gotten it back and then some -- and I bet my boss would have understood.

[Lil Bunny]

I...Jesus I cannot even word what I'm thinking/feeling. I do have to say, you handled it better than I would have. Someone would have been bailing me out of jail.

*massive hugs*

[BaristaTrav]

I used to work in the cruise industry and one of our busiest ports was New Orleans. Well I worked at said company during Katrina. You think there was patience and understanding from our customers? I have all too many stories just like these and worse, and I can't even recont them lest I end up chucking the computer monitor out the window for recalling the incredulty when I had to, like Kusangi, experience the absolute worst sociopathy of the American consumer first-hand. Some people are just in need of a slow, wicked death. And God help me, I've met a few.

[Nekojin]

For those people who haven't been keeping up on the figures, and don't know or understand the damage: The Witch Fire, indisputably the worst of the fires, has destroyed almost 200 thousand acres of land, and over 1000 homes.

There are other fires all down Southern California, mostly in San Diego and Los Angeles counties. Many of the fires are relatively small, with minor damage, but all told, there have been at least 35 discrete fires, with a total damage somewhere near a million acres, and between 3000 and 5000 houses destroyed.

[Kara]

These people represent why I harbor so much hatred towards humanity in general. Sorry you had to deal with them, Kus, your actions were fully acceptable. I'd have done the same (actually, I'd have been screaming at the woman who came in the store).

We dealt with this kind of BS when Katrina hit. We had employees who had lost their homes, stores that didn't even exist anymore, and of course, a devastated network in the affected area. But I'd get those calls about how ridiculous it was that we couldn't provide service because they were waiting for an important business call or how could we not have service in an outlying area from New Orleans that didn't take the full-force of the hurricane, and how much are we going to credit them for not having service while they were in the area providing disaster relief, and blah blah blah.

Meanwhile, I'm getting calls from people crying because they wanted to be able to hear a lost family member's voicemail greeting one last time or crying because their home, all their belongings, and their entire life have been taken from them and could we please give them more time to pay the bill (of course we did), and calls from store reps who, not having a store anymore, were still calling customer care to get new phones for customers who had lost theirs, and also from people crying tears of thanks that our engineering team was already working their asses off trying to get things back up and running so they had enough service to let their families know they were okay.

It was those people who kept me sane against all the pretentious assholes trying to take advantage of a situation that barely affected them directly.

[Nekojin]

I just received a call from a customer who lives in San Diego. He wanted to know the status on an order that he had placed a few weeks back. I happened to remember seeing a tracking slip with his name on it, and pulled the stack of tracking sheets out. While I was flipping through, looking for his, I made a comment on the fires, and especially the Witch Fire.

He told me that he lives about 1/4 mile from where the Witch Crick Fire (Witch Crick is what he says the area's called) started, and that he managed to save his house and outbuildings before evacuating.

His package left our building a week ago today - and it was delivered 40 minutes ago. He was, thankfully, quite understanding about the delivery delay.

[Tigress]

People like that make me wish Saw was real.

Lime'd for freaking truth.

[Kusanagi]

Lime'd for freaking truth.

"Hello, SC...I want to play a game..."

[Shironu-Akaineko]

"Hello, SC...I want to play a game..."

Wait for Wednesday.
It will become real.
In a "chit chat" thread.

[derangedperson]

Hello, sucky customer. I want to play a game.

Throughout your dealings with customer service representatives, you have resorted to empty threats and intimidation to get the results you want, regardless of their legality or potential for the representative's termination. Some would call you a leech, an opportunist, a cheat. I call you a stain on the face of humanity...but I'm prepared to give you a chance to redeem yourself.

The device you are wearing is attached to your ears, your mouth, and your eyes. Although I know you'd like to save all three of these senses, the fact is that you can only save one. You will have sixty seconds to decide which is more important to you--your sight, your hearing, or your speech. If you cannot decide, the device will detonate, thus rendering your efforts all for naught.

Live or die, sucky customer--make your choice.

[Kusanagi]

I didn't post my version as I thought it would be too violent for the boards

[myswtghst]

Kus, I might have to agree with your coworker. That was pretty hot.

I will never, ever understand how people's brains can work like that. Major disaster? Not important if it inconveniences me. What a bunch of asshats.