Customers who ask for your name (cause you won't kiss their ass)

[MoonChild2007]

Okay, I had a customer who wanted to cash a check at drive up. The check was for 3,100 dollars or something. He also wasn't a customer of the bank. So i tell him that we don't cash checks over a 1000 at the drive up. (we don't even cash checks for that amount even if they are a customer of the bank). He then begs me to make an exception ( why? so you can come back next week and pull the same crap with a different teller and tell her that the "other" teller did it for you? So i tell him no! He then rings the bell and asked me, not for the manager which a person in his predicament would have done, but asked me what my name was. I just ignored him and he then left.

First of all, i do not tell my name to nobody, especially if they are going to tell corporate on me. Also, EVERY other teller there would tell him the same exact thing. He might as well ask for every teller's name there. Also, I don't trust nobody and i don't know what he is going to do with my name.

Also, why the hell would he wait until AFTER 4 to cash this check? He had all day to cash this check. If he wanted to cash this check so badly, why wait until 4:30 ish to cash the check? ( Our lobby is closed by 4, drive up at 5).

Anybody else here refuse to tell anybody their name?

[Rubystars]

I hated it when customers have gotten angry with me, stared pointedly at my name badge, firmly stated my name and said they were going to report me.

[RammsteinGirl]

Well, most retail establishments make their employees wear name tags, but only with their first name. I would not give out my last name to a customer under ANY circumstances. I'm the only person with my first name working at my store (it's an Italian female first name, starts with a G) so there's no need for them to know it. You never know when a customer could be some crazy stalker.

I wouldn't worry about it. You did the right thing. If he does tell corporate on you, they'll probably pat you on the back for doing your job. I think he was just trying to intimidate you into agreeing to cash his check.

[BookstoreEscapee]

I've never really had someone ask for my name. I was supposed to be wearing a name tag, anyway, though when I did I usually just got people asking how to say my name (it's a tad unusual). Of course, whenever I tell people my name they still don't get it right so there's really no point.

I'm always the only one, anyway, so there's no need to give my last name to a customer (which I never would, anyway).

[gunsage]

Honestly, I'm more than happy to tell people my name. I'm the only one in my department with my name. What's always bothered me is how people feel entitled to my LAST name, though, especially if during their obligatory rant about my "terrible" service, they say that they're worked in customer service, etc.

Are you freakin' kidding me? IF you've worked in customer service you know you aren't required to give that out! On top of that, there are all kinds of privacy, confidentiality, security, etc. issues regarding that. What, like I want you to come stalk me now? Please. Do yourself a favor...even if you feel vindicated to do so, don't let the customer-sucky-itis EVER allow you to ask such a stupid question!

[AmericanZero8503]

I hate the fact that we wear name tags...customers act like they're good buddies with us. Even the store manager. I guess they think we'll let stuff slide if they name drop.

"Oh I'm a good friend of brian's"
"That's great I work with the guy...I'm still not going to cash this check."

My other 'part-time' job is as a Radio Personality (a.k.a. DJ...although we never touch any records, anymore). So my name is broadcasted weekly on the air. People will come in to local bars that me and my coworkers frequent and try to name drop so that they can get in without cover. Its gotten so bad that the owner has all our numbers on speed dial, at one bar. My rule with all bar owners is if they aren't with me...nothing gets charged to my tab or they don't get in without cover. It happens on almost a weekly basis. People are crazy.

Let me also add that I use a nickname on the air...so anyone that uses that name isn't allowed to get in for free. They have to know first and last name. Sometimes...middle initial.

[crazylegs]

The only problem with having a collar number really, is that regardless of whether I give my name or not you got my number, therefore you can complain about me.

[Tito]

Where I work, I have to cover the switchboard for the operator's breaks & time off. One good thing about it is I am not required to give my name if someone asks for it (which people often do). I just say 'This is the operator, how may I direct your call?'. No one's complained about it yet that I know of. If anyone has, I have not heard a word of it.

[Soulstealer]

My first name is rare enough and there's not to many people in the world my last name. I doubt there's anyone in the U.S. with the same name combination as me. Very likely there's no one else in the rest of the world either except maybe a weird coiencence in my home country.

[CrazedClerkthe2nd]

I can't stand the "last name" bunch.

My last name is uncommon, used by less than 40 people in this entire country, some of which are my relatives. If I told people what it was, they could find me EASILY.

But it's never necessary, my first name, last initial and employee ID are number are enough to positively identify me for purposes of a customer lodging a complaint.

[jacxnomore]

I really don't care if customers know my last name since its totally impossible to find me. I haven't been listed in a phone book since before I got married and I haven't had a land line in 3 years. My house is also technically owned by my sister (long story) so I'm not even listed in property tax records. Heck, my cars are even in my maiden name since I didn't want to have to pay for the change at DMV.
That being said, I wouldn't mind if some SC found me, because then I could take them to my underground lair and run evil and terrifying experiments on them at my leisure. Or would that be wrong?

[Fawn]

I'll give out my first name (or a variation of it ) but I won't give out my last name.

Stupids people!

[Arcade Man D]

I never give out my last name. Had one person ask for it, told him it was completely unnecesarry, as I'm the only _____, not just in the store, but in the district.

[John Nemo]

someone asked me for my last name once. when i wouldent give him a second cheese enchilada, because i had a line all the way out of the dinning room.

so i gave it to him.

Nemo.

hey, it worked for odysesus.



my ex supervisor and i had a good laugh over that.

[ThePhoneGoddess]

Yeah, I get asked for my last name all the time. Don't ever give it out. In fact I use a childhood nickname on the phone, I don't even use the nickname that I go by with friends.

I work in security, so my job entails saying 'no' to people a lot. We have to be somewhat firm with them, so we're given a little more leeway than the average customer service drone. And anyway, we record every call, so when somebody complains, the first thing they do here is pull the call and listen to it. If the customer turns out to be lying or just trying to get me in trouble, admin is ruthless with them.