My McD's experience...I was mad but not sucky

[angelkirie]

My work has a veritable fast food MECCA around it so I eat a lot of it. (ick but when you're in a hurry and broke... what else are you gonna do?)

Wendy's NEVER gets my orders wrong. I love them. Although they've taken to saying "See you tomorrow!" which bugs me a little... but whatev.

McD's is usually ok with my food. But when I go with my boyfriend they've never once gotten his order right. He LOVES the Big Mac, hates the sauce. And several times while ordering for him I've gotten funny looks and people clarifying "wait, what? you don't want the Big Mac sauce?" so they know EXACTLY what I'm talking about but it's never happened.

Jack & The Box is awful. I love them cuz they're open 24hrs but more often than not they get our orders wrong. Or forget the sweet & sour with the egg rolls, the syrup with the french toast sticks etc. Just recently I ordered a Big Cheeseburger and got a Jr. Bacon Cheeseburger. There was no one else in line so I know it wasn't a mix up there, someone just decided that one was like the other, right? Ugh. Not to mention there's this crazy guy that runs the one by my work; he's got to be on some kind of drug cuz he's always bouncing around the kitchen and YELLING into the drive-thru headset "How ya doin friend? what can I getcha? ok one ____ and a large______ ! Awesome! That's a big $x.xx coming atcha, go ahead and pull on forward if ya would!" Then you get more of it when you're actually at the window and he practically throws your food at you cuz he's so busy bouncing around in there! He intimidates me enough that I don't like going there!

Anyway, that was my little rant...

[tensaineko]

as an ex "servant to the king" if you would, i thank your for handling this in a calm and professional manner, un like the lady who ordered a chicken sandwich with cheese, and my coworker/friend, forgot to hit the cheese button while trying to comprehend the ladys slurring (she didnt get charged for cheese and we would've added it for free) so said lady stumbles up to the counter, hurls the sanwich at my friends head and shreaks "IT DOSNT HAVE CHEESE!!!". so again, i thank you


edit: the lady didnt stay for a new sandwich or return again for that matter

[Jester]

I have to vouch for the earlier comment about them getting the order right if they get to know you.

While I don't frequent fast food much, and despise McDonald's (eaten there twice in the last four years), back when I lived in Phoenix, I would often stop at my nearest Taco Bell for a late night snack on my way home from work or the bars, usually around 2 am. While I don't always get the same thing, I never take their hot sauce when they offer it, and it got to the point where they would just say, "no hot sauce, right?"

Of course, being known can sometimes cause problems. At a bar I have hung out at for years (and now actually work at!), I used to always order a bottle of Bud when I was there. One day, I walked in, and the bartender, who figured he had me pegged, said, "Bud bottle, right?" "No, today I think I'll have a Red Stripe." Dude about killed me. I wasn't being an ass either...was just in the mood for a Red Stripe at that moment. Kind of felt bad for the bartender, though.

[Qwakkeddup]

Full complimentary meal

The day after my Wedding, we all went to a nice fancy restaurant.
I tried, for the first time in my life the steak andcrab legs. $25 plate.
I only ate one crab leg, not to my taste at all. The waiter took the initiative and asked what was wrong with my meal. I told him "Nothing, first time trying crab legs and I just don't like them."
He brought the manager over, to whom I repeated "I just don't like them, The steak was great though!"
He comped me 1. My entire plate. 2. Desert for me and my wife.
I never even complained.

[RichS]

Besides the ones with cheese where I asked for no cheese, I've had a few other interesting ones.

I got one with everything except ketchup.

Another time, I got one with mustard and pickles.

And my favorite one of all -- I got one with no meat.

I order mine only ketchup and cheese.

I've gotten one with everything, and extra ketchup and cheese;
One with everything except ketchup and cheese;
One plain;
And the weirdest one - Correct except it was missing the top bun.

[angelkirie]

The day after my Wedding, we all went to a nice fancy restaurant.
I tried, for the first time in my life the steak andcrab legs. $25 plate.
I only ate one crab leg, not to my taste at all. The waiter took the initiative and asked what was wrong with my meal. I told him "Nothing, first time trying crab legs and I just don't like them."
He brought the manager over, to whom I repeated "I just don't like them, The steak was great though!"
He comped me 1. My entire plate. 2. Desert for me and my wife.
I never even complained.

That happened to my boyfriend and I at the Outback Steakhouse. Same thing, he ordered a steak, ended up not liking the salt rub that they cured it with; no big deal. But the guy insisted on comping us! It was so nice, I really didn't even care cuz we were paying with gift certificates from my work but it was SUPER nice.

[Moon§hiner]

My ex was a master at getting free meals at all the fast food places if they added or forgot a single item....kind of embarassing after 18 years of marriage (actually after the first few) The good thing that came from MickeyDees screwing up my order is that now I can tolerate mustard and onions....still throw the pickles out the window for the magpies...they have to eat too.

[Retail's Bitch]

I order mine the same way, and the same thing seems to happen a lot. Once in awhile is OK, mistakes happen. But they seem to happen at McDonald's than at all the other fast food places put together. I've also had a few instances where the "correction" was also wrong.

Besides the ones with cheese where I asked for no cheese, I've had a few other interesting ones.

I got one with everything except ketchup.

Another time, I got one with mustard and pickles.

And my favorite one of all -- I got one with no meat.

LOL!!

I hate ketchup with a passion. I'm not picky to the point where if you give me something with ketchup I'm going to throw a fit and refuse to eat it... But when I order a burger and order a double cheeseburger - no ketchup - add lettuce and tomato and they punch it into the computer and it comes out with a sticker on it saying it was made to my specifications and I open it up and not only does it have ketchup - but no tomato and no lettuce... I get pissy. It'd be fine if they just gave me the wrong burger, but when they go to that extent..

I think the best was I open up the burger to add mayo and staring back at me was my lettuce, tomato, mustard, pickles, cheese... a chicken burger...

....

A chicken burger?

So I took it back. "Ummm burger fixings with chicken?"

"OOPS! Sorry!"

they took it back.

Hand me a burger with lettuce, tomato, but no cheese and ONE patty?!

I hand it back.

They got it right the 4th time.

[Jester]

Okay, I have never worked fast food, but my first job as a fresh-faces sixteen-year-old was as a short order cook at an ice-cream parlor/restaurant. Those of you that live in the Northeast part of the U.S. know which one I am talking about. Anyway, one day I totally screwed up an order, and felt terrible about it.

My GM, one of the coolest managers I have ever had, incidentally, came over to calm me down. She looked me square in the eye and told me that one time, she actually sent out a patty melt...with no patty.

That's right...a grilled cheese on Rye with swiss and grilled onions, basically. I laughed my ass off, and things went better from there.

In my (good lord) 20 years of the service industry, I have never forgotten that GM and how cool she was. Even then, I was not so naive that I didn't realize that she would be one of the coolest managers I would ever get to work for, and that has held up all this time.

And so, I would like to propose a long overdue toast, to Denise Curtain, wherever she is.....thanks for making it easier than it could have been!