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Hello!
Been lurking for awhile now and finally decided to post. I work part-time as a Service Desk/Supervisor at a local hardware store. And I swear, the customers get stupider as time goes by. Some of these are a few years old, but still amaze me.
My job is relatively simple: keep the cashiers in line, process refunds, exchanges and deliveries. Refunds policies equally simple: IF we still stock the item and its NOT discontinued and you HAVE a receipt, we'll take it back and refund it to the SAME method of payment. Doesn't have to be the same card, so a Visa purchase can to back to Mastercard, but it has to go back to credit. Refunds and exchanges are only done at my desk, which is right next to the front door. Of course, customers keep walking past and try to refund at the cashes...
Crazy McPsycho Bitch
This lady wanted to return a box of flooring. Bought in 2004. She had her receipt, but the flooring wouldn't scan (usually means either discontinued long ago or not our product). Call flooring and BAM, discontinued right after she bought it. I tell her I can't refund it as we no longer stock the item, and she flips. Not just at me, but at my co-worker next to me, my supervisor, AND her daughter (mid 20's) who's telling her just to keep the flooring. We called management, who said we could refund it under a dummy sku for $10 then throw it out. Lady would not accept that as she paid $35 for it. She spent at least a half hour swearing at us and demanding satisfaction (always makes me want to beat my head off a wall). At the end of it, there was the three of us behind the counter, 2 male staff, our Assistant Manager AND our head of security standing behind her. She was escorted out of the store with her flooring, never to be seen again.
All cashes are open what you say?
Busy Saturday. All 6 cashes were on with lineups. This one lovely woman decides to yell at the cashier about how its all her fault that it's busy. Shakes up the cashier so rattled she accidently hits a wrong button on our touch screen debit. Cashier runs off her cash IN TEARS to get me (was next to the office talking to a manager). BOTH managers on that day take her into the office to calm her down, leaving me to deal with the customer. I grab an admin card to fix the mistake and head to the cash. The woman starts yelling at me for how stupid the girl was for making a mistake. I fix the mistake, turn to her and snap.
"She is NOT stupid and she did NOT make that mistake on purpose. These machines are sensitive and can put in wrong information themselves. It is NOT her fault its busy and you are out of line. Here's your receipt now get out of the store"
Management received a complaint about me for that but essentially told the lady to screw off. They were so mad about how upset she made the girl, who ended up having an asthma attack in the office.
But Debit and cash are the same...
Yes, cash and debit can be considered the same. However, you pay for something in debit, its going back on your card.
So of course, guy returns a bunch of product. He has all his receipts, and it comes to several hundred dollars. He paid debit for all of it, and wants it back in cash. Kicks up a stink and I call management, who comes down and tells him debit or nothing. I love management
Part of my job also involves working the switchboard upstairs, where I always get the stupid customers.
Me: Thank you for calling Random Hardware, Kitsune speaking.
SC: .. Is this Random Hardware?
Me:... yes
SC: Finally, no ones been answering me calls!! (longest wait time normally is 30 seconds *IF* there's a call on another line) Tell me the prices on your fridges now!
Me: I'm sorry we don't sell fridges
SC: Yes you do dammit!
Me: I'm sorry, we don't sell any appliances. Perhaps you were thinking of Other Store that Does
SC: No I'm not you're lying! Give me that department now!
Me: I'm sorry I can't as we don't sell appliances
SC: Give me a manager right now!
Me: One moment please
5 minutes later: Manager: My brain hurts...
And more often then not:
Customer: Oh, you're open?
No.. we like to have people sitting here at all times for fun. In fact, I love being in a huge store by myself after hours!
I've also on more then one occasion had to kick customers out of the store for forcing open the exit doors AFTER the store was closed (and the entrance door locked) to go shopping. They admitted that yes, the door was closed, yes the entrance lights were off, but they NEEDED X item right now! (being 15 minutes after close). Honestly people, we have store hours for a reason. I'm not kicking you out because we don't want customers, I'm kicking you out because the cashiers who've been here for 9 hours need to count their trays, and I can't leave until everything is balanced. We're open 13 hours a day (14 for contractors), it's not that hard to come here. In fact, we're had the SAME STORE HOURS for 10 years. There are other stores open after we are, go there!
Been lurking for awhile now and finally decided to post. I work part-time as a Service Desk/Supervisor at a local hardware store. And I swear, the customers get stupider as time goes by. Some of these are a few years old, but still amaze me.My job is relatively simple: keep the cashiers in line, process refunds, exchanges and deliveries. Refunds policies equally simple: IF we still stock the item and its NOT discontinued and you HAVE a receipt, we'll take it back and refund it to the SAME method of payment. Doesn't have to be the same card, so a Visa purchase can to back to Mastercard, but it has to go back to credit. Refunds and exchanges are only done at my desk, which is right next to the front door. Of course, customers keep walking past and try to refund at the cashes...
Crazy McPsycho Bitch
This lady wanted to return a box of flooring. Bought in 2004. She had her receipt, but the flooring wouldn't scan (usually means either discontinued long ago or not our product). Call flooring and BAM, discontinued right after she bought it. I tell her I can't refund it as we no longer stock the item, and she flips. Not just at me, but at my co-worker next to me, my supervisor, AND her daughter (mid 20's) who's telling her just to keep the flooring. We called management, who said we could refund it under a dummy sku for $10 then throw it out. Lady would not accept that as she paid $35 for it. She spent at least a half hour swearing at us and demanding satisfaction (always makes me want to beat my head off a wall). At the end of it, there was the three of us behind the counter, 2 male staff, our Assistant Manager AND our head of security standing behind her. She was escorted out of the store with her flooring, never to be seen again.
All cashes are open what you say?
Busy Saturday. All 6 cashes were on with lineups. This one lovely woman decides to yell at the cashier about how its all her fault that it's busy. Shakes up the cashier so rattled she accidently hits a wrong button on our touch screen debit. Cashier runs off her cash IN TEARS to get me (was next to the office talking to a manager). BOTH managers on that day take her into the office to calm her down, leaving me to deal with the customer. I grab an admin card to fix the mistake and head to the cash. The woman starts yelling at me for how stupid the girl was for making a mistake. I fix the mistake, turn to her and snap.
"She is NOT stupid and she did NOT make that mistake on purpose. These machines are sensitive and can put in wrong information themselves. It is NOT her fault its busy and you are out of line. Here's your receipt now get out of the store"
Management received a complaint about me for that but essentially told the lady to screw off. They were so mad about how upset she made the girl, who ended up having an asthma attack in the office.
But Debit and cash are the same...
Yes, cash and debit can be considered the same. However, you pay for something in debit, its going back on your card.
So of course, guy returns a bunch of product. He has all his receipts, and it comes to several hundred dollars. He paid debit for all of it, and wants it back in cash. Kicks up a stink and I call management, who comes down and tells him debit or nothing. I love management
Part of my job also involves working the switchboard upstairs, where I always get the stupid customers.
Me: Thank you for calling Random Hardware, Kitsune speaking.
SC: .. Is this Random Hardware?
Me:... yes
SC: Finally, no ones been answering me calls!! (longest wait time normally is 30 seconds *IF* there's a call on another line) Tell me the prices on your fridges now!
Me: I'm sorry we don't sell fridges
SC: Yes you do dammit!
Me: I'm sorry, we don't sell any appliances. Perhaps you were thinking of Other Store that Does
SC: No I'm not you're lying! Give me that department now!
Me: I'm sorry I can't as we don't sell appliances
SC: Give me a manager right now!
Me: One moment please
5 minutes later: Manager: My brain hurts...
And more often then not:
Customer: Oh, you're open?
No.. we like to have people sitting here at all times for fun. In fact, I love being in a huge store by myself after hours!
I've also on more then one occasion had to kick customers out of the store for forcing open the exit doors AFTER the store was closed (and the entrance door locked) to go shopping. They admitted that yes, the door was closed, yes the entrance lights were off, but they NEEDED X item right now! (being 15 minutes after close). Honestly people, we have store hours for a reason. I'm not kicking you out because we don't want customers, I'm kicking you out because the cashiers who've been here for 9 hours need to count their trays, and I can't leave until everything is balanced. We're open 13 hours a day (14 for contractors), it's not that hard to come here. In fact, we're had the SAME STORE HOURS for 10 years. There are other stores open after we are, go there!
It's so great to see them turn red. I hope one day I can give them a heart attack.
For those not familiar with (the obsolescent, and illegal for over a century in all jurisdictions in North America, custom of) dueling, the traditional challenge is "I demand satisfaction", and the challenged party has the choice of weapons.
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