Insistant Customer

[lordlundar]

Ahh, now don't you feel better purplecat?

But please, for future reference, break up the story? It's kinda hard to read a wall of text.

[Jester]

But please, for future reference, break up the story? It's kinda hard to read a wall of text.

Good lord, you must HATE my posts!

[AFpheonix]

Wow, if management made me cave for every insistent customer, we'd have a "free percocet" day.

[Primer]

"free percocet" day.

When?? where??
oh, wait, I'm not an SC

Primer slinks away...

[purplecat41877]

Today, a customer came to the service with a receipt saying that he was charged more for tomatoes than he should've been. I requested to see the tomatoes that he got and I went to check the price. It turned out that he got the wrong tomatoes so I brought the right ones up and showed them to the customer. I also had to do a couple other price checks for the customer.

He had gotten the wrong oatmeal so I brought up the correct one since he thought that he got the oatmeal on sale. I refunded him for the items he didn't want.

He still insisted that the tomatoes he got were on sale. My 2 coworkers at the service desk actually had to go with the customer to the produce section to prove that the tomatoes he got weren't on sale. It turned out that they weren't. The customer eventually left the store.

[Canarr]

Today, a fat woman walked into the shoe store...

Sorry, couldn't resist; your last post just reminded me of the king of retail slaves: Al Bundy.

Damn, I used to love that show...

[purplecat41877]

Yesterday, a customer insisted that he was overcharged for soda. I tried to show him on the receipt that he wasn't and he didn't believe me. I added the soda amounts shown on the receipt along the amount that took off for the sodas and showed it to the customer. The customer eventually realized his mistake and ending up apologizing.

[Ree]

Man I hate when they can't understand a charge, and you have to go through things line by line.
At the old store, when I was on cash, I used to get called up all the time to deal with ugly customers because they thought we were ripping them off for the amount of tax on a refund and exchange.

No matter how much I explained that the computer calculates the tax, they still didn't get it.

With a couple of people, I had to actually show them on paper, and one guy still didn't get it.

I finally had to void the transaction, do the refund, then do the sale, and then he was happy.
Didn't occur to him that he had just handed me the same amount of money as he had in the first transaction.

[AFpheonix]

I'm guessing the deposit threw him off?

[Pagan]

Like the "loverly" people who don't know how to read our register screens and then selectively read on top of it. I had a DVD accidently scan twice (really sensitive scanner). So, I, noticing this, arrow down to the extra and line void it. This "lady" kept insisting that I had charged her twice for the same thing since she could see it on the screen....completely ignoring the fact that it also had "<voided>" after said item. I don't think she ever did believe me, even after the total came out right! Sheesh, andthis was before Thanksgiving!

[MadMike]

I had a DVD accidently scan twice (really sensitive scanner). So, I, noticing this, arrow down to the extra and line void it. This "lady" kept insisting that I had charged her twice for the same thing since she could see it on the screen....completely ignoring the fact that it also had "<voided>" after said item.

My wife did something like that once. We stopped by the grocery store to pick up a few small items, and as we were leaving, she looked over her receipt, and said, "She (the cashier) charged me for the same thing twice!"

I looked at it, and immediately saw what happened. Apparently, something double-scanned. However, the cashier must have caught it, because right after the two listings of the same item was a credit in the amount of one of the items, so it was all good.

Unfortunately, she just wasn't getting it, no matter how I explained it. No matter what I said, she came back with, "But it's on here twice!"

She eventually accepted what I was telling her, but I don't think she really understood or agreed with me. She's not a sucky customer, and she's not an idiot (well, except maybe for marrying me ), but she must have been having an off day that day.

[DGoddessChardonnay]

Like the "loverly" people who don't know how to read our register screens and then selectively read on top of it. I had a DVD accidently scan twice (really sensitive scanner). So, I, noticing this, arrow down to the extra and line void it. This "lady" kept insisting that I had charged her twice for the same thing since she could see it on the screen....completely ignoring the fact that it also had "<voided>" after said item. I don't think she ever did believe me, even after the total came out right! Sheesh, andthis was before Thanksgiving!

I guess these SC's expect the printer ribbons to have an eraser feature that will actually erase the second scanning, instead of voiding.

That's what I need to invent - a way to put Liquid Paper onto the printer ribbons.

[HYHYBT]

I have a typewriter that can do that, so it surely would be possible for a receipt printer too, if it were really necessary.

Two, actually. The Selectric has a sticky ribbon that pulls the ink back off the page, and the Coronomatic has a separate ribbon cartridge (they used to make them in different colors, and you could swap them out in about three seconds) with something like dried Liquid Paper on it.

More on-topic, this afternoon I had yet another customer who didn't understand the way meals show up on the receipt. The price of the meal includes the drink, but on the receipt they're two separate items. For example, if a Big Mac meal is $4.00 on the menu board, the receipt will say:

BIG MAC MEAL   2.75
MED COKE       1.25

The reason is that it allows substituting a bigger size, or a shake or something, by leaving off the medium drink and adding the replacement, plus in Drive-Thru even if it's soda we have to know what flavor. It's been that way at least as long as I've been working here, and probably since the value meals first came out in 1990 or so. Yet we still get people who, apparently, are looking at their receipt for the first time in 16 years and don't know how to add. Usually they get it on the first explanation, but I've had to drag out pen and paper on rare occasions to show the math.

[purplecat41877]

Yesterday, a customer believed that she was overcharged for the photos. She mentioned that she always filled the envelope the same way. I called the photo place and was on hold for a while. I asked the customer if she wanted to wait when I mentioned the wait time on the phone. It turned out she didn't. I finally got through to one of the photo employees. It turned out the photos weren't mischarged and I was told why the price was as high as it was. I wrote a note and attached it to the photo envelope with a rubber band.

[purplecat41877]

Yesterday, a customer insisted that the roses were a certain price. I voided out the order and he ended up showing me where the sign was. It turned out that the sign wasn't for the roses but the customer insisted it was. Since the roses happened to be where the sign was, I told the customer that I would give it to him for that price.

I explained the situation to the FEM and she ended up taking over. The customer ended up bringing different flowers to the service desk. The customer even told the FEM that she didn't know how to treat the customer even though she does. He even mentioned that he gets treated better at another grocery store. The customer even said that this situation shouldn't have taken 15 minutes. The FEM mentioned that it didn't take that long which it didn't.