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Hey guys 
I worked at a cafe in bookstore (not B&N)
A regular (I'll call him David) came in and we started chatting as I was making his drink, it was incredibly slow, so that's not a big deal. We discovered he was friends with the sister of a friend of mine (I'll call him Evan) that passed away a couple years ago and we went to the same small school.
In order to understand this whole thing and why it pissed me off so much, you need to know Evan died by suicide.
David was telling me about the text messages Evan sent his sister before he died, and I told David about the email I got.
This little woman walks up. due to the shitty way our cafe is set up, I couldn't see her over the bake case, food and such. Luckily she was cool about that.
I told David I'll finish chatting in a minute, and turned to the lady to help her.
She overheard the last bit of David and I talking and, I assumed out of nosiness, ask how Evan died, and for some ungodly reason I told her, no details, just a simple 'he killed himself'.
She then laughs, yes LAUGHS and says, 'well, this world was too good for him, hell's a more appropriate place for THOSE kind of people.'
What. The. Fuck.
It took everything I had not to jump across the counter at her. I was livid. I have never lost my cool with a customer, although God knows I easily could have, but I lost it this time. David had the most horrified looked on his face, and he's about ready to slap the bitch.
I turn to her and say with the last of my quickly fading self-control, "Ma'am that was uncalled for, and I refuse to serve you. Please leave my cafe."
Bitch: But I want COFFFFFEEEEEEEE!
Me: You will not be served here tonight, so leave.
Bitch: A double vanilla latte, for free!
Me: Lady, get out of my cafe.
(Ok, to explain, I was give permission to kick people out of the cafe because I'm the only one in the cafe and I because have LP experience.)
She leaves, walks to the info desk and demands a manager. Luckily, my awesome manager was in magazines, and I told her to stop by the cafe before going to speak to the bitch. David defended my actions, saying he would have done worst if he wasn't so shocked. The manager said she was WAY out of line and told me don't sweat it. She ends up calling me to come escort the bitch out because and shit she was saying.
A couple days after that the GM comes in, talks to the awesome manager, talks to me, and tells me to call him when David came in. David told me and Awesome Manager he'd vouch of me to the GM if need be. GM pulls me into his office after I had a hell of a day and tells me the lady was not out of line at all, in fact she is right about the hell thing (WHAT. The. FUCK!) and I will on a 3 day suspension. Due to this shitstorm and various other bullshitary going on with the GM, I end up telling him in no uncertain terms, he is the entire reason he's stuck the week before christmas with no cafe super, and he can go fuck himself. I walked out in the middle of the shift with no one at all to cafe, not even on call. (I was the only one that could work). Awesome Manager told me he had a minor breakdown after that and a major breakdown when the entire cafe staff quit due what he said to me. (It takes at least a week to train a cafe person).
You do not fuck with the people that make your drinks and run your cafe.
(I do realize my reaction could have been a bit nicer, but I was PISSED)
I worked at a cafe in bookstore (not B&N)
A regular (I'll call him David) came in and we started chatting as I was making his drink, it was incredibly slow, so that's not a big deal. We discovered he was friends with the sister of a friend of mine (I'll call him Evan) that passed away a couple years ago and we went to the same small school.
In order to understand this whole thing and why it pissed me off so much, you need to know Evan died by suicide.
David was telling me about the text messages Evan sent his sister before he died, and I told David about the email I got.
This little woman walks up. due to the shitty way our cafe is set up, I couldn't see her over the bake case, food and such. Luckily she was cool about that.
I told David I'll finish chatting in a minute, and turned to the lady to help her.
She overheard the last bit of David and I talking and, I assumed out of nosiness, ask how Evan died, and for some ungodly reason I told her, no details, just a simple 'he killed himself'.
She then laughs, yes LAUGHS and says, 'well, this world was too good for him, hell's a more appropriate place for THOSE kind of people.'
What. The. Fuck.
It took everything I had not to jump across the counter at her. I was livid. I have never lost my cool with a customer, although God knows I easily could have, but I lost it this time. David had the most horrified looked on his face, and he's about ready to slap the bitch.
I turn to her and say with the last of my quickly fading self-control, "Ma'am that was uncalled for, and I refuse to serve you. Please leave my cafe."
Bitch: But I want COFFFFFEEEEEEEE!
Me: You will not be served here tonight, so leave.
Bitch: A double vanilla latte, for free!
Me: Lady, get out of my cafe.
(Ok, to explain, I was give permission to kick people out of the cafe because I'm the only one in the cafe and I because have LP experience.)
She leaves, walks to the info desk and demands a manager. Luckily, my awesome manager was in magazines, and I told her to stop by the cafe before going to speak to the bitch. David defended my actions, saying he would have done worst if he wasn't so shocked. The manager said she was WAY out of line and told me don't sweat it. She ends up calling me to come escort the bitch out because and shit she was saying.
A couple days after that the GM comes in, talks to the awesome manager, talks to me, and tells me to call him when David came in. David told me and Awesome Manager he'd vouch of me to the GM if need be. GM pulls me into his office after I had a hell of a day and tells me the lady was not out of line at all, in fact she is right about the hell thing (WHAT. The. FUCK!) and I will on a 3 day suspension. Due to this shitstorm and various other bullshitary going on with the GM, I end up telling him in no uncertain terms, he is the entire reason he's stuck the week before christmas with no cafe super, and he can go fuck himself. I walked out in the middle of the shift with no one at all to cafe, not even on call. (I was the only one that could work). Awesome Manager told me he had a minor breakdown after that and a major breakdown when the entire cafe staff quit due what he said to me. (It takes at least a week to train a cafe person).
You do not fuck with the people that make your drinks and run your cafe.
(I do realize my reaction could have been a bit nicer, but I was PISSED)
-a-thon is in full swing.
...slowly...like fractions of an inch per day.
*snarl*
and that ain't an easy thing to do. 
Of all the EVIL things to say to somebody...!!
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