This is nowhere near as bad...but along the lines of a customer asking, "have you....?" and before hearing the answer launches in to a tirade about why your place of business should cater to whatever it is they are bitching about....
I was working a hostess stand at a busy hole-in-the-wall establishment. It was not the best looking of places but the food was out of this world and really cheap. Anyway....
A lady comes in with baby in a stroller and the first thing she asks...
"Do you have a diaper changing station?"
Now, this is not something I've ever taken notice of in our place before. I use the restroom off the bar which is supposed to be for employees but other patrons use it as well. I know that there's not one in there but I'm pretty sure I've seen one in the customer restroom. So, I tell her....
"I know there is not one in the bathrooms off the bar, but I'm pretty sure there is one in the bathrooms over there." and I point in the direction of the bathroom. I then offer to walk her over and show her figuring she needs to change said baby now. But I was mistaken...her response (to the best of my recollection)...
her: "Well, WHY NOT!?!?! Why do you guys not have a changing station!?"
me: ma'am, I'm pretty sure we do, I've just never taken notice to it as I don't use the restroom I'm sure its in. I can show...
her: No. I don't need it now. BUT what if I did need one later?! What will you do THEN? Every restaurant NEEDS to have a changing station! If not, they are discriminating against mothers...AGAINST FAMILIES!
Me: I'm sure we have one...
her: For your sake, I hope you do too!!
of course, after seating this changing station wench, I went to the bathroom I thought I saw it in and I was correct, there was a changing station in that restroom. I wanted to go back and tell her...but I decided that was a battle I didn't want to fight.
I was working a hostess stand at a busy hole-in-the-wall establishment. It was not the best looking of places but the food was out of this world and really cheap. Anyway....
A lady comes in with baby in a stroller and the first thing she asks...
"Do you have a diaper changing station?"
Now, this is not something I've ever taken notice of in our place before. I use the restroom off the bar which is supposed to be for employees but other patrons use it as well. I know that there's not one in there but I'm pretty sure I've seen one in the customer restroom. So, I tell her....
"I know there is not one in the bathrooms off the bar, but I'm pretty sure there is one in the bathrooms over there." and I point in the direction of the bathroom. I then offer to walk her over and show her figuring she needs to change said baby now. But I was mistaken...her response (to the best of my recollection)...
her: "Well, WHY NOT!?!?! Why do you guys not have a changing station!?"
me: ma'am, I'm pretty sure we do, I've just never taken notice to it as I don't use the restroom I'm sure its in. I can show...
her: No. I don't need it now. BUT what if I did need one later?! What will you do THEN? Every restaurant NEEDS to have a changing station! If not, they are discriminating against mothers...AGAINST FAMILIES!
Me: I'm sure we have one...
her: For your sake, I hope you do too!!
of course, after seating this changing station wench, I went to the bathroom I thought I saw it in and I was correct, there was a changing station in that restroom. I wanted to go back and tell her...but I decided that was a battle I didn't want to fight.
Comment