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Then again I think I might be repeating myself using the term "lying" to describe SC's...
So, I get called into the back today because corporate got a complaint and sent it down to our store--they are "very concerned" about the "incident". Apparently some dipshit with a vendetta is claiming that I THREW product at him, and he is offended and wants an apology in addition to me being fired (seriously). I had no idea what my manager was talking about until he mentioned what the guy had bought (this SC only sticks out in my head because he literally almost had me in tears--and I don't cry in public, ever).
The REAL story which is what I told my manager, numerous other people have gone to my managers to back up, and what he said he told my DM:
Crazy Guy and his friend come into the store to see if their order is in. They have been coming in Every. Single. Day. even though we tell them we'll call them when it comes in---they feel the need to check "because they're here everyday anyway" (these guys seriously have no life). The order box has just come off the truck and their orders are in as of 10 minutes before.
Me: "ok sir, here's your order"
SC: "WHY DIDN"T ANYONE CALL ME!?"
Me: "because it just came in the shipment 15 minutes ago"
SC: "you didn't call me--this is bullshit"
Me: "because it just came in the shipment which JUST. ARRIVED" (said this slowly, as I have no figured I am dealing with someone who isn't all there)
SC: "you didn't call--that is poor customer service"
Me: "if it didn't just come in we would have called you tomorrow morning"
SC: "you stupid bitch, shut up--you're full of bullshit" (to friend)--"this dumb bitch says that they would have called us, isn't that crap? You know they wouldn't have"
Security guy comes over at this point and wants to know if everything is ok. I tell him I'm dealing with it but he stays a few feet away just in case.
*At this point I am fuming and ready to refuse the sale and make my manager deal. I ignore him, continue on--this was the big mistake*
SC: "you're so stupid--give me my *product*
Me: "thee you go sir, have a FABULOUS day" *sets bag gently on the sensor to deactivate--hopes this guy goes away*
SC: "whatever" snatches bag, huffs off
Later that day he calls the store and complains that I was ignorant and lied to him about the status of his order. Whatever. We get lots of wackos calling everyday because someone looked at them the wrong way. It's the nature of the beast mall/area that I work in--entitlement central.
A few days pass, he calls the store---has a HUGE list of things he wants looked up. As this SC has the Worst Taste Ever most of it is not in stock...then the conversation goes like this:
SC: Is this Ad_Astra
Me: yes, this is she--who is this
SC: you don't know who this is?
Me: no, who is this
SC: I came in the other day for *product* and you we ignorant, I'm surprised you still work there stupid bitch, you'll get yours...
Me: hold, please
I make the manager take the rest of the call. They report no problems with him.
Now this stupid corporate complaint comes in. He's after my head, apparently. Like I said he lied and said I threw product at him, that I was ignorant to him, that I lied about his order status---and that he wants me "severely disciplined".
My manager called and talked to him--his words "you can tell he's not all there, don't worry, but I have to let you know you're probably going to get an official write-up for this, even though you and (other employee) say it never happened". He told my DM that I'm one of their best associates, been with the company for almost a year, meet and exceed my sales goals consistently (top 3 in the store all the time), no complaints from management about attitude/attendance/etc. Basically that what this guy is saying doesn't match up at all with what I am. Even with that I'm probably going to get written up because of this dickless wonder. I want a manager position at some point and write-ups hinder that...
My job got a major hours cut and already fired five people for not meeting sales goals---now I'm worried I'll be fired because of a complaint like this coming through corporate.
If the write-up comes through I'm thinking about refusing to sign it---although apparently that's an admission of guilt.
Damned if I do, damned if I don't....
I need a new job. One which involves minimal contact with the public.
So, I get called into the back today because corporate got a complaint and sent it down to our store--they are "very concerned" about the "incident". Apparently some dipshit with a vendetta is claiming that I THREW product at him, and he is offended and wants an apology in addition to me being fired (seriously). I had no idea what my manager was talking about until he mentioned what the guy had bought (this SC only sticks out in my head because he literally almost had me in tears--and I don't cry in public, ever).
The REAL story which is what I told my manager, numerous other people have gone to my managers to back up, and what he said he told my DM:
Crazy Guy and his friend come into the store to see if their order is in. They have been coming in Every. Single. Day. even though we tell them we'll call them when it comes in---they feel the need to check "because they're here everyday anyway" (these guys seriously have no life). The order box has just come off the truck and their orders are in as of 10 minutes before.
Me: "ok sir, here's your order"
SC: "WHY DIDN"T ANYONE CALL ME!?"
Me: "because it just came in the shipment 15 minutes ago"
SC: "you didn't call me--this is bullshit"
Me: "because it just came in the shipment which JUST. ARRIVED" (said this slowly, as I have no figured I am dealing with someone who isn't all there)
SC: "you didn't call--that is poor customer service"
Me: "if it didn't just come in we would have called you tomorrow morning"
SC: "you stupid bitch, shut up--you're full of bullshit" (to friend)--"this dumb bitch says that they would have called us, isn't that crap? You know they wouldn't have"
Security guy comes over at this point and wants to know if everything is ok. I tell him I'm dealing with it but he stays a few feet away just in case.
*At this point I am fuming and ready to refuse the sale and make my manager deal. I ignore him, continue on--this was the big mistake*
SC: "you're so stupid--give me my *product*
Me: "thee you go sir, have a FABULOUS day" *sets bag gently on the sensor to deactivate--hopes this guy goes away*
SC: "whatever" snatches bag, huffs off
Later that day he calls the store and complains that I was ignorant and lied to him about the status of his order. Whatever. We get lots of wackos calling everyday because someone looked at them the wrong way. It's the nature of the beast mall/area that I work in--entitlement central.
A few days pass, he calls the store---has a HUGE list of things he wants looked up. As this SC has the Worst Taste Ever most of it is not in stock...then the conversation goes like this:
SC: Is this Ad_Astra
Me: yes, this is she--who is this
SC: you don't know who this is?
Me: no, who is this
SC: I came in the other day for *product* and you we ignorant, I'm surprised you still work there stupid bitch, you'll get yours...
Me: hold, please
I make the manager take the rest of the call. They report no problems with him.
Now this stupid corporate complaint comes in. He's after my head, apparently. Like I said he lied and said I threw product at him, that I was ignorant to him, that I lied about his order status---and that he wants me "severely disciplined".
My manager called and talked to him--his words "you can tell he's not all there, don't worry, but I have to let you know you're probably going to get an official write-up for this, even though you and (other employee) say it never happened". He told my DM that I'm one of their best associates, been with the company for almost a year, meet and exceed my sales goals consistently (top 3 in the store all the time), no complaints from management about attitude/attendance/etc. Basically that what this guy is saying doesn't match up at all with what I am. Even with that I'm probably going to get written up because of this dickless wonder. I want a manager position at some point and write-ups hinder that...
My job got a major hours cut and already fired five people for not meeting sales goals---now I'm worried I'll be fired because of a complaint like this coming through corporate.
If the write-up comes through I'm thinking about refusing to sign it---although apparently that's an admission of guilt.
Damned if I do, damned if I don't....
I need a new job. One which involves minimal contact with the public.
Eric the Grey
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