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Yesterday was INSANELY busy and we were understaffed on cash.
It was hell, but we all managed to deal.
With a line about 15 people deep the one thing I was dreading would happen DID happen: my register froze.
FUCK! So this means I have to turn it off, then on and wait the three minutes for it to reboot.
Three minutes is an eternity when you're busy and have a line.
I explained it to my customer, as well as the customer next in line. Ideally I would have told everyone, but I'm not wandering down the line to tell every single person, and just used my loud voice to tell the customer next in line, hoping others would hear as well, since they were all intently staring at me anyway.
What does the customer next in line say to me?
"Fucking Murphy's Law*. Of course I'd be the one unlucky enough to end up in this line. What a pain in the ass."
Oh hell no.
My response to her:
"Well look on the bright side, you get to leave in a few minutes and don't have to stand here and listen to every single person get on your case about the three WHOLE minutes it takes to reboot a register."
Seriously, woman. You think it's the end of the fucking world when you, who is next in line anyway, gets held up for a few minutes because of something that is out of my control?
Shall we switch places and you can be the one to listen to, "Rabble rabble rabble lines, I've been here for ever, why are there no more cashiers, rabble rabble bitch bitch," for the next several minutes while I go home and plant my as in front of the TV until I pass out from a Cheeto overdose?
You'll be receiving no sympathy from me whatsoever.
And the kicker? She ended up holding up my line with an item she picked up from display, which had a sticker saying DISPLAY MODEL ONLY right over the damn barcode, which would not peel off nicely so I could at least see the damn article numbers.
THEN she took her precious time clearing her items off the back belt, meaning I had nowhere to put the next customer's items.
Yeah, you were in a real rush.
At least the next customer was cool. The first thing he said was, "Woo what a bitch. I wonder if she's ever condescended to work retail for even one day to see what it feels like."
He got a mental high five from me.
*One of my biggest pet peeves is when people say something is "Murphy's Law". It's a good way to make yourself sound like a douchebag in .5 seconds. I can't rationalise why it bothers me specifically, but I cringe whenever someone says it.
Ah and I nearly forgot. I got a crotchety old man as well.
As most people liked to inform me, the OK button on my debit machine was missing, but it still worked. You just needed to push inside the hole. No big deal.
A lot of times I would push OK for some people, since I have smaller fingers and some of the guys who were using debit couldn't manage it.
Then we get this old man.
Man: What is this!?
Me: Hmm? Oh, the button is missing but it still works.
Man: What's going on with IKEA? You can't afford a new machine?
Me: I just broke today.
Man: That's no excuse.
At this point I had turned away, since I'm not about to listen to some stupid rant.
Man: Do you need a loan? Should I write IKEA a cheque? I guess you don't make any money.
Me: Nope. None at all. Here's your receipt.
Honestly. All that over a missing OK button on a debit machine?
We'll see what he has to say about us not having money once we get our new cash lane gates that come equipped with alarms.
Now when someone tries to get through one of the locked gates an alarm will go off making them a spectacle.
Normally I would say this qualifies as poor customer service, but you would not believe the number of people who have tried to, or successfully, stolen many things from us because of our flimsy gates and the fact that if you just push them hard enough they'll open even when they're locked.
Note: "locked" refers to a supposedly powerful magnet holding them shut.
I can't wait for the new gates.
It was hell, but we all managed to deal.
With a line about 15 people deep the one thing I was dreading would happen DID happen: my register froze.
FUCK! So this means I have to turn it off, then on and wait the three minutes for it to reboot.
Three minutes is an eternity when you're busy and have a line.
I explained it to my customer, as well as the customer next in line. Ideally I would have told everyone, but I'm not wandering down the line to tell every single person, and just used my loud voice to tell the customer next in line, hoping others would hear as well, since they were all intently staring at me anyway.
What does the customer next in line say to me?
"Fucking Murphy's Law*. Of course I'd be the one unlucky enough to end up in this line. What a pain in the ass."
Oh hell no.
My response to her:
"Well look on the bright side, you get to leave in a few minutes and don't have to stand here and listen to every single person get on your case about the three WHOLE minutes it takes to reboot a register."
Seriously, woman. You think it's the end of the fucking world when you, who is next in line anyway, gets held up for a few minutes because of something that is out of my control?
Shall we switch places and you can be the one to listen to, "Rabble rabble rabble lines, I've been here for ever, why are there no more cashiers, rabble rabble bitch bitch," for the next several minutes while I go home and plant my as in front of the TV until I pass out from a Cheeto overdose?
You'll be receiving no sympathy from me whatsoever.
And the kicker? She ended up holding up my line with an item she picked up from display, which had a sticker saying DISPLAY MODEL ONLY right over the damn barcode, which would not peel off nicely so I could at least see the damn article numbers.
THEN she took her precious time clearing her items off the back belt, meaning I had nowhere to put the next customer's items.
Yeah, you were in a real rush.
At least the next customer was cool. The first thing he said was, "Woo what a bitch. I wonder if she's ever condescended to work retail for even one day to see what it feels like."
He got a mental high five from me.
*One of my biggest pet peeves is when people say something is "Murphy's Law". It's a good way to make yourself sound like a douchebag in .5 seconds. I can't rationalise why it bothers me specifically, but I cringe whenever someone says it.
Ah and I nearly forgot. I got a crotchety old man as well.
As most people liked to inform me, the OK button on my debit machine was missing, but it still worked. You just needed to push inside the hole. No big deal.
A lot of times I would push OK for some people, since I have smaller fingers and some of the guys who were using debit couldn't manage it.
Then we get this old man.
Man: What is this!?
Me: Hmm? Oh, the button is missing but it still works.
Man: What's going on with IKEA? You can't afford a new machine?
Me: I just broke today.
Man: That's no excuse.
At this point I had turned away, since I'm not about to listen to some stupid rant.
Man: Do you need a loan? Should I write IKEA a cheque? I guess you don't make any money.
Me: Nope. None at all. Here's your receipt.
Honestly. All that over a missing OK button on a debit machine?
We'll see what he has to say about us not having money once we get our new cash lane gates that come equipped with alarms.
Now when someone tries to get through one of the locked gates an alarm will go off making them a spectacle.
Normally I would say this qualifies as poor customer service, but you would not believe the number of people who have tried to, or successfully, stolen many things from us because of our flimsy gates and the fact that if you just push them hard enough they'll open even when they're locked.
Note: "locked" refers to a supposedly powerful magnet holding them shut.
I can't wait for the new gates.
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