Tweet
A collection of recent bookstore SCs:
SC #1
A man comes in to return a book that is missing pages. No problem, publisher defect, I apologize and get another copy, make sure it is OK and switch out the books. Then comes the SC part.
SC: I think I deserve some kind of compensation for coming all the way out here to return this book.
Me
: I'm sorry?
SC: I had to come all the way out here to return this book and I want a gift card or something for my trouble. I buy three or four books a month from you (
) and I will buy more today while I am here.
I decided I do not get paid enough to deal with an entitlement whore like this so I call a manager. He apparently left while threatening to take his 3-4 books a month business elsewhere.
SC #2
Note: We do not keep financial records at the store, all of that is kept at our service center in another city. We have no paper or digital records of transactions here and no way to look them up. This is dumb, sure, but it saves us from having to deal with people who were double charged or whatever.
SC (on phone, in the creepiest happy-cheerleader voice ever): Hi, I think I was overcharged on my last visit there.
Me: OK ma'am, all that has to go through our service center. The toll-free number there is >blah<, and the lady who can take care of you is >blah< at extension >blah<.
SC: Oh I don't need to call them, just find someone there who can help me.
Me: I'm sorry, there is no one here who can help you. We don't keep any sort of transaction records here. We have no way of looking up your transaction.
SC: Of course there is someone there who can help me, just find them.
Me: Ma'am, you really need to contact the service center. As I said, we have no way to find the information we need to resolve your problem.
SC: I don't need to call them, someone at your store can help me instead.
Me: Ma'am, as I said before, we can't. We have no access to those records.
SC (suddenly not so happy anymore): I want to speak to a manager.
Me: She'll tell you the same thing ma'am, but I'll be more than happy to transfer you.
I was then treated to ten minutes of my manager repeating the same thing.
SC #3
Older guy purchases three copies of the same book from me. One is large print. I think nothing of it until a week later when we get an e-mail asking about who sold three copies of this particular book to one person. I go to the manager and ask what's up. This guy apparently did not mean to buy a large print copy (he wanted three regular copies), but he had already sent this book to his friend so he wanted a refund without returning the book to us. The guy said the cashier should have KNOWN he wanted a regular copy and not large print. Um, no? I told my manager that I don't question what people buy because I expect them to have their shit together and pay attention to what they're getting. Although our management can be so wimpy they probably gave him the money.
The best part? They asked him what the cashier who helped him looked like, and he said it was a blond girl. I have dark brown hair, so dark it is almost black.
SC #1
A man comes in to return a book that is missing pages. No problem, publisher defect, I apologize and get another copy, make sure it is OK and switch out the books. Then comes the SC part.
SC: I think I deserve some kind of compensation for coming all the way out here to return this book.
Me
: I'm sorry?SC: I had to come all the way out here to return this book and I want a gift card or something for my trouble. I buy three or four books a month from you (
) and I will buy more today while I am here.I decided I do not get paid enough to deal with an entitlement whore like this so I call a manager. He apparently left while threatening to take his 3-4 books a month business elsewhere.
SC #2
Note: We do not keep financial records at the store, all of that is kept at our service center in another city. We have no paper or digital records of transactions here and no way to look them up. This is dumb, sure, but it saves us from having to deal with people who were double charged or whatever.
SC (on phone, in the creepiest happy-cheerleader voice ever): Hi, I think I was overcharged on my last visit there.
Me: OK ma'am, all that has to go through our service center. The toll-free number there is >blah<, and the lady who can take care of you is >blah< at extension >blah<.
SC: Oh I don't need to call them, just find someone there who can help me.
Me: I'm sorry, there is no one here who can help you. We don't keep any sort of transaction records here. We have no way of looking up your transaction.
SC: Of course there is someone there who can help me, just find them.
Me: Ma'am, you really need to contact the service center. As I said, we have no way to find the information we need to resolve your problem.
SC: I don't need to call them, someone at your store can help me instead.
Me: Ma'am, as I said before, we can't. We have no access to those records.
SC (suddenly not so happy anymore): I want to speak to a manager.
Me: She'll tell you the same thing ma'am, but I'll be more than happy to transfer you.
I was then treated to ten minutes of my manager repeating the same thing.
SC #3
Older guy purchases three copies of the same book from me. One is large print. I think nothing of it until a week later when we get an e-mail asking about who sold three copies of this particular book to one person. I go to the manager and ask what's up. This guy apparently did not mean to buy a large print copy (he wanted three regular copies), but he had already sent this book to his friend so he wanted a refund without returning the book to us. The guy said the cashier should have KNOWN he wanted a regular copy and not large print. Um, no? I told my manager that I don't question what people buy because I expect them to have their shit together and pay attention to what they're getting. Although our management can be so wimpy they probably gave him the money.
The best part? They asked him what the cashier who helped him looked like, and he said it was a blond girl. I have dark brown hair, so dark it is almost black.
I AM the evil bastard!
Comment