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Okay, I wanted to wait until this whole mess was over before posting anything. Now that it is (kinda) I can get my thoughts together so me fellow posters can relish in the misery.
It all started on the day of the Forth...
Mrs. M tells me that the convention group (some group from Nigeria, generally very nice people) has been a horror and have been trying to get discounts on top of their discounted rate. Their special convention rate is $79. Our usual rate is $105 (because it's a holiday weekend). Good deal, right? You would think so. Most of them try to get a Trip A (AAA) discount on top of their already discounted rate. I'm sorry, but our discounts don't stack. And the Trip A rate is $85.60.
So a bunch of them are preterbed about it. Oh well.
We also have a rather large Family Reunion group here. For the sake of the post, we'll say their group name is Ronald (nowhere near what it actually is). The Ronald group is a wonderful bunch of people, very nice and polite and the kids aren't terrors! YAY!
Now for the hellish part.
After checking in approximately 30 people (I keep track) it's getting near the end of my shift (it's like half an hour from it) when this guy comes over to the front desk to complain about the elevator being slow. I told him that it's the only elevator in the hotel, and we have three floors. He seemed still irked about that and asked where the stairs were. I told him we had stairs on both ends of the hotel at the end of the hall. He walks about halfway down one hall, comes back to my desk and asks again. He ignores me.
Pushes the elevator button about a dozen times and bitches some more about it being slow.
I get on the phone with my elevator people and tell them it's acting up, can I please have someone come out in the morning? Sure! So I ignore it for another 2 minutes. My phones rings and the display tells me it's coming from the Elevator.
Me: Hello, front desk. Is there something wrong?
Some Lady: Yes, I think the elevator is stuck!
Me:
Okay, keep calm. I'll reset it, it'll recall back to the ground floor.
SL: Okay.
I go and reset the elevator. The guy that was bitching is back again telling me that the elevator is broken. I acknowledge him and tell him that I'm recalling the elevator, it should work just fine now. I flip the breaking switch and the engine roars to life.
But not for long.
I get another call.
SL: The elevator is still stuck!
Me: Okay, I'll reset it again. It'll only be a minute.
I reset again and call my boss. I tell him the elevator is stuck and he suggests 911 Emergency.
Me, on the phone with the elevator again: I have 911 coming, can you tell me how many people are on the elevator?
::Nothing but noise, complaining and some guy screaming into what I assume is his phone, saying he'd been stuck for an HOUR (BULLSHIT!) and that it was UNACCEPTABLE!:: What are YOU doing about it being stuck?! (said in a little snotty tone, but considering the situation, I don't blame her)
Me: Everything I can, ma'am.
Stupid, but I disconnected and called the elevator company back. I tell them to please put a rush on it since there are some people stuck, but can't determine how many are in there.
A very nice lady with the convention is telling me to calm down, take deep breathes (PMS and stress do not mix). It's not my fault, and told off some other guy that was bitching about the elevator. Thankfully, it was then that the Fire Engine and my beautiful saviors showed up. I yelled "Thank GAWD!" and asked the lady that was trying to calm me down if it sounded like an orgasmic scream. She laughed and said it did.
At this point we have a large group waiting in my father small lobby and everyone watches the Fire Crew open the elevator (with one request from the Elevator Technition to try not to break it). They get it open, 12 people get off. Now, this is a small elevator and houses maybe 4 people relatively comfortably. How the hell they missed the "800 lbs. weight limit" sign is beyond me.
By this time, the Elevator Tech has showed up. Another orgasmic "THANK GAWD!"
I write up "out of order" signs and have a fire fighter guy go up to the second and third floors (his idea, he said it was incase someone got up in my face about it) with me while I placed them. Most of the Ronald Family Gathering group was hanging around the lobby area of the second floor so I told them that the elevator is out of order but it WILL get fixed tonight! They are okay about it, said things happen and I got several hugs from the Head Matriarch of the family.
By the time I got back down to the front desk, half the convention people told me (read: screamed at me) that they would be checking out and where the hell was my manager? I called my boss, K, in a crying fit and told him to get here pronto. He was here 10 minutes after the end of my shift. I pawned the problems off on him, filled in Mr M. about the problems (he came in a little late, as usual) for his shift, signed the cash count papers, made my drop and I high tailed it to the nearest bar.
Hooters isn't too bad a place now that I've been there and our waitress was cute as a button! The lemon drop could have used better vodka though.
It all started on the day of the Forth...
Mrs. M tells me that the convention group (some group from Nigeria, generally very nice people) has been a horror and have been trying to get discounts on top of their discounted rate. Their special convention rate is $79. Our usual rate is $105 (because it's a holiday weekend). Good deal, right? You would think so. Most of them try to get a Trip A (AAA) discount on top of their already discounted rate. I'm sorry, but our discounts don't stack. And the Trip A rate is $85.60.
So a bunch of them are preterbed about it. Oh well.
We also have a rather large Family Reunion group here. For the sake of the post, we'll say their group name is Ronald (nowhere near what it actually is). The Ronald group is a wonderful bunch of people, very nice and polite and the kids aren't terrors! YAY!
Now for the hellish part.
After checking in approximately 30 people (I keep track) it's getting near the end of my shift (it's like half an hour from it) when this guy comes over to the front desk to complain about the elevator being slow. I told him that it's the only elevator in the hotel, and we have three floors. He seemed still irked about that and asked where the stairs were. I told him we had stairs on both ends of the hotel at the end of the hall. He walks about halfway down one hall, comes back to my desk and asks again. He ignores me.
Pushes the elevator button about a dozen times and bitches some more about it being slow.
I get on the phone with my elevator people and tell them it's acting up, can I please have someone come out in the morning? Sure! So I ignore it for another 2 minutes. My phones rings and the display tells me it's coming from the Elevator.
Me: Hello, front desk. Is there something wrong?
Some Lady: Yes, I think the elevator is stuck!
Me:
Okay, keep calm. I'll reset it, it'll recall back to the ground floor.SL: Okay.
I go and reset the elevator. The guy that was bitching is back again telling me that the elevator is broken. I acknowledge him and tell him that I'm recalling the elevator, it should work just fine now. I flip the breaking switch and the engine roars to life.
But not for long.
I get another call.
SL: The elevator is still stuck!
Me: Okay, I'll reset it again. It'll only be a minute.
I reset again and call my boss. I tell him the elevator is stuck and he suggests 911 Emergency.
Me, on the phone with the elevator again: I have 911 coming, can you tell me how many people are on the elevator?
::Nothing but noise, complaining and some guy screaming into what I assume is his phone, saying he'd been stuck for an HOUR (BULLSHIT!) and that it was UNACCEPTABLE!:: What are YOU doing about it being stuck?! (said in a little snotty tone, but considering the situation, I don't blame her)
Me: Everything I can, ma'am.
Stupid, but I disconnected and called the elevator company back. I tell them to please put a rush on it since there are some people stuck, but can't determine how many are in there.
A very nice lady with the convention is telling me to calm down, take deep breathes (PMS and stress do not mix). It's not my fault, and told off some other guy that was bitching about the elevator. Thankfully, it was then that the Fire Engine and my beautiful saviors showed up. I yelled "Thank GAWD!" and asked the lady that was trying to calm me down if it sounded like an orgasmic scream. She laughed and said it did.
At this point we have a large group waiting in my father small lobby and everyone watches the Fire Crew open the elevator (with one request from the Elevator Technition to try not to break it). They get it open, 12 people get off. Now, this is a small elevator and houses maybe 4 people relatively comfortably. How the hell they missed the "800 lbs. weight limit" sign is beyond me.
By this time, the Elevator Tech has showed up. Another orgasmic "THANK GAWD!"
I write up "out of order" signs and have a fire fighter guy go up to the second and third floors (his idea, he said it was incase someone got up in my face about it) with me while I placed them. Most of the Ronald Family Gathering group was hanging around the lobby area of the second floor so I told them that the elevator is out of order but it WILL get fixed tonight! They are okay about it, said things happen and I got several hugs from the Head Matriarch of the family.
By the time I got back down to the front desk, half the convention people told me (read: screamed at me) that they would be checking out and where the hell was my manager? I called my boss, K, in a crying fit and told him to get here pronto. He was here 10 minutes after the end of my shift. I pawned the problems off on him, filled in Mr M. about the problems (he came in a little late, as usual) for his shift, signed the cash count papers, made my drop and I high tailed it to the nearest bar.
Hooters isn't too bad a place now that I've been there and our waitress was cute as a button! The lemon drop could have used better vodka though.
.
OT hours.
him to get him back in line?
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