Gotta bring it up again....

[georgiab]

When I first began retail years ago I just assumed that the customer didn't notice that I would take the money or just a little phobic about toching my hand..whatever but then when they began to throw their credit cards and loose change well my attitude changed. Finally there came the day when a guy tossed me his credit card and damn near went pass me so when I was done with the transaction I tossed it back..he looked stunned but my point was made.

[Kogarashi]

With the change, I usually hand the customer both together because it's a bit quicker that way (and Wal-Mart, at least, is big on transactions going quickly). If they've got more than one bill in their change, though, I'll hand them the coins and then count the bills out loud in front of them before handing those over.

The people who shove their receipts back at me or blatantly drop them when I hand them over with the bills are very annoying.

And last night, I actually had a money-slapper! He was paying something like $24, set down a ten (which I picked up), started to set down a five (which I tried to take from his hand, but he managed to dodge my hand), set down another five (again, I tried to snag it first), then proceeded to slap down the four singles just out of finger's reach each time I went for them. Didn't have enough guts to set his money down on the counter when I gave him change (let alone slap it). Maybe if I get one of those on my last day of work....

[Lace Neil Singer]

My pet hate is people who cough into their hand before handing me the money. I make sure I return the favour...

[Erin]

My pet hate is people who cough into their hand before handing me the money.

what about people who put the money in their mouths while they're counting out or looking for more. Then they hand it to you, wet side first, without even bothering to wipe it off or anything.

I really hate that.

What's worse...the people who put the coins into their mouths and the spit them out and slap them out onto the counter (those people usually end up being the type to do that)

I used to keep plastic gloves next to my register just for such an occasion. If I was lucky, the customer saw me put the gloves on before I picked up the change.

[ArenaBoy]

I hate it when I get $100 and my set-up is $100. I once got 5 $50s and 8 $100s in a 5 minute span. What bugs me is that I see $10s or $20s in their wallets and yet they hand me a $100 even though they know I can see their wallet.

On a side note- I always seemed to get the jerks who would whip out a money clip and count out all their money just to show what big shots they were. Idiots.

I had a funny event occur with one of those types. It was a cold, windy day at the arena during a basketball game. I was a cashier and this guy pulls up. I tell him the charge and he whips out his money clip, he's counting through his money while trying to impress me, and all of a sudden it flies out of his hand. It turns out he was holding his clip loosely and the wind took it right from his hand. He didn't lose the clip fortunately, it just fell to the ground.

[heather124]

Every so often I'll get people coming in who just want change. They don't want to buy anything, they just want to break a $50. I always tell them no, and they actually try and have a look over the counter to see into the till to see if I have enough change. I actually had a guy once say "but you have plenty of change!!!" and I said "yeah but we aren't a bank!!!". I work on a street with 6 banks within a 5 minute walk and yet they think it's my job to get them change.

[Jester]

SC: "But you have plenty of change!"
US: "Yes, I do....for paying customers."

[SuperDan]

We have several different quick-change artists who like to hit our store, and because of this we will not under any circumstances give change without a purchase. We used to send people to Customer Service for that but we can't even do that anymore. There is a bank inside our store. That's what banks do. (Sadly, one of the quick-change artists hit our bank up for $50, one of our managers alerted the bank manager when the quick-change was taking place and sure enough the drawer counted short but it wasn't counted immediately before that so nothing could be proven.) If the bank is closed, too bad.

We do get customers paying in large bills quite frequently, but our drawers are set up better to handle this than most of you I've read here. I did have problems one day when I was called to help up front (I'm one of the very few cross-trained stockers). We don't always have our own drawers, but if a drawer is off by $10 or more everybody on that drawer gets their own drawer for the next month and has to count themselves before and after their shift, then the CSMs count again to verify. We call this being on audit. Well, the cashiers before and after me in that lane were on audit so imagine the surprise on my face when I processed my first transaction after being told there was already a drawer there and there wasn't. So they bring me out an audit drawer, so the drawer starts out with very little (relative to our usual normal drawers)--two rolls of each coin, $100 each of $1s, $5s, and $10s--so the cashier on audit could count in quickly. I was on maybe 2-3 hrs collectively between the times I was called up, but it seemed everybody was paying me with $100s or getting cash back from a check or debit. My last customer of the day got $65 of her change in $5s. The look on her face was priceless, but I pointed at the drawer that by then had a pile on the left where I was putting my large bills and checks, a small pile on the right where the 1s go, and was completely empty across the middle.

Back on topic more or less, I usually place the money on the counter if that's how I received it, likewise in the hand if I received it in the hand. As for handing back change, I usually count out the bills first and hand them over along with the receipt and catalina coupons if any, then give a slight pause and hand back the coin (not counting out the coin). Usually the customer just receives the coin on top of the bills, sometimes they'll extend their other hand.

[ebonyknight]

I have never had that happen before. I would've been pretty annoyed by it. I have problems with people getting ticked off over something and throwing their money at me. Usually when this happens, they receive their receipt in the same manner I received their cash.

When I did retail, this was my own personal rule. I would return change or cards how I recieved them. When one guy tossed his credit card on the counter for me, I tossed it back on the counter when I was finished. I occasionally got a few surprised looks, but no one ever complained. But this was like 20 years ago. I guess attitudes were different then.

[Sunsetsky]

When I did retail, this was my own personal rule. I would return change or cards how I recieved them. When one guy tossed his credit card on the counter for me, I tossed it back on the counter when I was finished. I occasionally got a few surprised looks, but no one ever complained. But this was like 20 years ago. I guess attitudes were different then.

Nobody's complained at me about it yet. They just take the receipt and storm away. Once the receipt ended up dropping to the ground and the woman had to bend over and pick it up. Served her right for swearing at me.

[Anakah]

Where I work I have the opposite problem. We are NOT allowed to put the money in the customer's hand nor are we allowed to be handed anything by them or to them from us. We are not allowed to even shake hands under the cage bars. Which is fine with me.

The money just goes flat on the counter. I don't usually count out the change but I spread it out so that the surveillance cameras can see what I am doing. I hate it when the customer will put their hand out waiting for the money. I have to polietly explain that I have to put the money on the counter for security reasons.

And truthfully it saves me from a lot of money counting issues. Sometimes I mess up while counting and its easy to snatch it back before the customer can get to it.

I know their used to having their money put on their hands in retail stores but in casino's we try to avoid any kind of hand contact. Every once in a while if a person is slow or doesn't really know what they're doing and they hand me money to my hand, I'll take it and set it down on the counter.

I also hate it when they try to grab their money before I am done counting. If the customer touches it, I have to re grab the money and re-count it. And then explain that I need them to leave the money on the counter for the cameras. It's not so bad but just a bit irritating. And I completely understand that its not a known thing.

[georgiab]

Why oh Why do they pull the money out of their bra.....It is sssssoooo distubing for me.....What's worse is when they aren't wearing a bra and whip it out....

[ArenaBoy]

Why oh Why do they pull the money out of their bra.....It is sssssoooo distubing for me.....What's worse is when they aren't wearing a bra and whip it out....

I had one of those types last summer. It was just me and my supervisor and things were VERY slow. This older woman pulls up, I tell her the charge, she repeats the charge and asks us to look away. I knew right then what she was going to do. I held that $10 as gingerly I could.

[booger]

Why oh Why do they pull the money out of their bra.....It is sssssoooo distubing for me.....What's worse is when they aren't wearing a bra and whip it out....

I had a fat lady pull her entire wallet out of her shirt the other day. Now, if I wanted to keep my wallet down my shirt, I'd need to nail it to my chest to keep it there. This lady didn't have that problem. o_O eew. I bet she kept more stuff down there too. She certainly had enough room.

[Kogarashi]

So far, I've only seen customers (most often the overweight ones; go figure) tuck their cell phones somewhere in their bras (either down the middle, or under a shoulder strap). I'd hate to call someone knowing they'd pulled their handset from their shirt. ::gag::