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  • #1

    "You need to win us back"

    Todays asshat came up to me looking for an HP toner cartridge. I showed him the one he wanted.

    <SC> That's WAY too much.
    <me> I'm sorry.
    <SC> You know, with Circuit City going out of business you need to win us back. You should lower all of your prices.
    <me> ... What?
    <SC> It's rediculous. You're not gonna win us back from Best Buy if you don't.

    He storms out of the store and comes back in seconds later.

    <SC> Where's a manager?
    <me> I'm the customer service lead.
    <SC> You NEED to let your corporate know that you're not gonna win us back unless you lower your prices like Circuit City.
    <me> ... um...
    <SC> *self-righteous-HURUMPH* I'll just get it at Best Buy.


    First off, I don't know if Best Buy even CARRIES that particular toner... and if they did if they would be any cheaper.

    Secondly... WTF?!? We need to lower our prices like Circuit City to win you back from Best Buy? Um.... there's VERY little overlap between Staples and Best Buy. Yes we both have computers, printers and ink. We are an OFFICE SUPPLY store, however, and we have like twice the ink they carry. We also carry like 5 times the printers. Oh, and we carry OFFICE SUPPLIES. THAT is our main business. We don't have games and TVs and movies.

    Just another vulture from Circuit City trying to get something they don't deserve.
    Tags: None
  • #2
    Quoth Mara-chan View Post
    <SC> You NEED to let your corporate know that you're not gonna win us back unless you lower your prices like Circuit City.
    Wanna know why Circuit City's prices are so low at the moment? I'll let you in on a little secret.

    BECAUSE CIRCUIT CITY IS LIQUIDATING ITS STOCK AND GOING OUT OF BUSINESS YOU FUCKING SIMPLETON.

    He wants the cheapest price, he can go to Wally World. And save all of about 4 cents.
    Last edited by Irving Patrick Freleigh; 01-19-2009, 11:01 PM.
    Knowledge is power. Power corrupts. Study hard. Be evil.

    "I never said I wasn't a horrible person."--Me, almost daily

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    • #3
      I LOVE STAPLES! It's my favorite store! I'm Kooky for Staples! I run around buying pens, hilighters, folders, ink, desk organizers, anything i can get my grubby little university students paws on.

      When i become a teacher I will LIVE at the Staples! I WILL! I WILL!

      STAPLES!


      Okay, so now that I'm done with the crazy. I must admit how hilarious I find it when people try to convince sales reps and Customer Service reps, and everyone above and below them. That this one individual should tell the whole of the company, and the suppliers that the prices need to be lowered to "Win back customers"

      I mean, HP has a set price for the ink. And Staple has to charge slightly more so there will be a profit for both parties. Unless, the SC excepts you to pay Staples for allowing you the honor or working for them. Which is the stupidest thing one could do.

      (Yes I really am that in love with Staples)
      Last edited by MadMike; 01-19-2009, 11:18 PM. Reason: No need to quote the entire post, we've already read it
      Hinakiba777- Student of Divinity-Always trying to get laid.

      Annoying student=I pay tuition here so I pay your salary!
      Desk Worker=I pay tuition here, too. So I guess I pay myself.

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      • #4
        Quoth hinakiba777 View Post
        When i become a teacher I will LIVE at the Staples! I WILL! I WILL!
        Don't forget to get your Teacher's Rewards card when you do!



        And we offer something Circuit City doesn't. It's called CUSTOMER SERVICE, and that costs money. Seriously, before they went under was anyone able to walk in there and find someone to help them without searching or waving a handful of cash around?

        Comment

        • #5
          Quoth hinakiba777 View Post
          (Yes I really am that in love with Staples)
          OMG! I didn't think it was possible, but Mara-chan, we've found a Staples-Fangirl!!
          Last edited by MadMike; 01-19-2009, 11:19 PM. Reason: And again

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          • #6
            I'm one too! I'm just quieter about it. Staples is one of the places I'm not allowed in unattended with my purse.

            (And how geeky is it that I saw Sam & Dean in your avatar before I was it was animated, when it only said "Yeah." )
            Any day you're looking down at the dirt instead of up at the dirt is a good day.

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            • #7
              Quoth Mara-chan View Post
              Just another vulture from Circuit City trying to get something they don't deserve.
              On a somewhat related note, I came across something in the Sunday paper that I found somewhat amusing -- a sales flyer for Circuit City, adverstising things like "No payments for 18 months!" Obviously, this was printed before the company announced they were going out of business, but I wonder how many asses are going on and demanding that particular deal, despite the fact that the company won't be around in 18 months.
              Sometimes life is altered.
              Break from the ropes your hands are tied.
              Uneasy with confrontation.
              Won't turn out right. Can't turn out right

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              • #8
                Quoth Mara-chan View Post
                Don't forget to get your Teacher's Rewards card when you do!



                And we offer something Circuit City doesn't. It's called CUSTOMER SERVICE, and that costs money. Seriously, before they went under was anyone able to walk in there and find someone to help them without searching or waving a handful of cash around?
                I want to know what location you went to. I worked there over Christmas and had 30 seconds to greet everyone who came into my section or I'd get in trouble. I actually had people go complain because it was policy for every customer to be greeted each time they came into a section. If a person was in Games where I worked and went over to TVs and then came back to Games I was suppose to greet them again.
                Honey and Thorns ~ Handmade Knit and Jewelry

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                • #9
                  Yeah, I doubt he'd be able to get toner for a laser printer in a Best Buy store. They have a fair amount of inkjet cartridges, but very little toner, though I did find some online that isn't in the stores.

                  At the electronics retailer where I work, we just had a big meeting about Circuit City's announcement and about how we should take care of the customers who were loyal to that company but will now be coming to us. Stuff like trying to show them that our company is just as good as or better than circuit, but the biggest point was: "We don't price-match liquidation sales!"

                  OT: I just found out that the one manager I have who I think is kind of a jerk (much less so than when I first started working with him, but still a jerk) dropped about $1000 into Circuit City stock about two weeks ago just because it was such a low price. I'm not happy about his loss, but I did find it amusing.
                  I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
                  - Bill Watterson
                  My co-workers: They're there when they need me.
                  - IPF

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                  • #10
                    Quoth RedRoseSpiral View Post
                    I want to know what location you went to. I worked there over Christmas and had 30 seconds to greet everyone who came into my section or I'd get in trouble. I actually had people go complain because it was policy for every customer to be greeted each time they came into a section. If a person was in Games where I worked and went over to TVs and then came back to Games I was suppose to greet them again.
                    Who knew corporate policy could be so counter productive? /sarcasm
                    Check out my cosplay social group!
                    http://customerssuck.com/board/group.php?groupid=18

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                    • #11
                      Quoth Mara-chan View Post
                      <SC> You know, with Circuit City going out of business you need to win us back. You should lower all of your prices.
                      You're probably part of the reason Circuit City is bankrupt and Best Buy can keep ya.
                      Last edited by Camry178; 01-20-2009, 04:25 AM.
                      If you don't like my attitude, talk to the manager!!! Oh, wait, that would be me!!

                      Yes, I'm the manager. I'm also known as "the brick wall".

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                      • #12
                        Quoth Camry178 View Post
                        You're probably part of the reason Circuit City is bankrupt and Best Buy can keep ya.
                        Don't send this guy over to me! I don't want him either!
                        "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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                        • #13
                          Quoth Mara-chan View Post
                          ...You're not gonna win us back from Best Buy if you don't....

                          "If we get YOU back, how is that "winning"?"

                          "All I've ever learned from love was how to shoot somebody who out-drew ya"

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                          • #14
                            Gotta love people.. wait.. never mind... OH if anyone would like to help, we have an easy button at my work, I wanna modify it to say the sig "that was easy, now get OUT!"
                            Crono: sounds like the machine update became a clusterf*ck..
                            pedersen: No. A clusterf*ck involves at least one pleasurable thing (the orgasm at the end).

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                            • #15
                              Quoth RedRoseSpiral View Post
                              I want to know what location you went to. I worked there over Christmas and had 30 seconds to greet everyone who came into my section or I'd get in trouble. I actually had people go complain because it was policy for every customer to be greeted each time they came into a section. If a person was in Games where I worked and went over to TVs and then came back to Games I was suppose to greet them again.
                              Man, that would piss me off if I was a customer. I avoid Best Buy as much as I can for pretty much that reason.
                              Excuse me, good sir paladin, can you direct me to your EVIL district?

                              http://www.dywhcomic.com

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