Guest: Hi Dave, I rented with you a few years ago and we used to come all the time but we had a horrific experience a few years ago and havent been back since. I got your flyer for 20% and would like to give you all a second chance but you're going to have to compensate me so I'd like a double discount
Me: 40% off?
Guest: yes
Me: there is no way I could do that
Guest: I was a faithful customer of yours for many years. I'd like to resestablish that relationship
Me: I understand but I cant givr you 40% off
Guest: I am your customer and coming to you and telling you I had a bad experience, when we checked in, the bedsheets were soaked in urine and I killed I dont know how many cockroaches, the shower had mold in it, the Tv didnt work and it took you three days to fix it, the deck furniture was covered in bird crap....and you're telling me I get no compensation for that
Me: ok I just looked up that reservation and it shows we gave you two nights back
Guest: yes
Me: so we already compensated you
Guest: well thats not sufficient...look if you want me back, this is the way it's gonna be......I want a double discount and I still want my gas rebate and 10% off the bikes
Me: ma'am I cant do that
Guest: so you dont want me to come back?
Me: we do but I cant do this (I was lying through my teeth, I didnt want this lady back)
Guest: you dont want me to come back because if you did you'd be giving me a double discount but that's ok.....I will spread the word. I have a good friend in congress and he will fix your little red wagon. Goodbye
Me: 40% off?
Guest: yes
Me: there is no way I could do that
Guest: I was a faithful customer of yours for many years. I'd like to resestablish that relationship
Me: I understand but I cant givr you 40% off
Guest: I am your customer and coming to you and telling you I had a bad experience, when we checked in, the bedsheets were soaked in urine and I killed I dont know how many cockroaches, the shower had mold in it, the Tv didnt work and it took you three days to fix it, the deck furniture was covered in bird crap....and you're telling me I get no compensation for that
Me: ok I just looked up that reservation and it shows we gave you two nights back
Guest: yes
Me: so we already compensated you
Guest: well thats not sufficient...look if you want me back, this is the way it's gonna be......I want a double discount and I still want my gas rebate and 10% off the bikes
Me: ma'am I cant do that
Guest: so you dont want me to come back?
Me: we do but I cant do this (I was lying through my teeth, I didnt want this lady back)
Guest: you dont want me to come back because if you did you'd be giving me a double discount but that's ok.....I will spread the word. I have a good friend in congress and he will fix your little red wagon. Goodbye
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