Halfway into that exchange I would have grown a bit more assertive..
"Ma'am, are you going to keep yelling at me or do you want me to help you?"
(If she has a shred of common sense, she'll choose the latter.)
"OK. Let's look at the official document from the school that shows the class info. If you don't have this, there's no way I can accurately help you."
Between the kid's incompetence and the parents arrogance and stupidity... That was definitely a pressure cooker of a situation.
My kudos to you for dealing with that so well!
"Ma'am, are you going to keep yelling at me or do you want me to help you?"
(If she has a shred of common sense, she'll choose the latter.)
"OK. Let's look at the official document from the school that shows the class info. If you don't have this, there's no way I can accurately help you."
Between the kid's incompetence and the parents arrogance and stupidity... That was definitely a pressure cooker of a situation.
My kudos to you for dealing with that so well!
Comment